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KENT RO Systems

KENT RO Systems review: all buyers beware! 44

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Never ever think of buying a Kent RO System. The company has a totally non existent after sales service support. I bought two, YES TWO, Kent RO Systems in May 2005 on the promise of two years, i.e. till May 2007, hassle free maintenance free with all parts covered. They also promised that every three months the systems will be checked but as is with all no one turned up. Of course as is the case with filters they collect carbon and residue with the fabulous water we get from the municipality. On calling, about 10 odd calls, Kent RO systems they first took three days to have someone sent to check the system. The service person demanded money for the filters to be changed even though the systems were still under warranty. However on showing him the warranty and installation papers the service person replaced some filters which functioned only for two days post which the systems started to malfunction again. Again the procedure of calling started which is pain staking especially when one is seeking service. After a lot of effort and calling the system was rechecked and the same functioned for precisely two months, reasons - one of the filters that were changed was old and the other filter installed in the system was so called cleaned using a screwdriver.

The company does not want to acknowledge its binding which is part of the installation report. Their Branch Manager one Mr.Anil Bhardwaj who had sold the systems to us completely denies he ever offered to us although the second system was bought on the grounds that they will provide hassle free maintenance free with all parts service for two years. I also spoke to their GM, Mr. Rao who initially kept saying that he was not aware of the case and that would get back to us but never did. He said that they do not give more than a years warranty but would provide only service warranty for one extended year and we would have to pay for the parts. I would like to understand that if they provide only one years warranty why they want to do us a favour and give us an extended Service Warranty. He also went to the extent of saying that we could take any course of action and he was not concerned. We are planning to take them to the consumer court. ALL BUYERS BEWARE.

Jul 13, 2019 8:41 am EDT
KENT RO Systems customer support contacts
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Address

A-2, Sector-59, Uttar Pradesh, Noida, 201309, IN

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Dear Sir,

As per feedback received from our service team your service concern is resolved now & the product is working fine. Please let us know in case you need any further assistance.

Regards,
Team Kent
Aug 31, 2019 1:23 am EDT
KENT RO Systems customer support contacts
Phone numbers
Address

A-2, Sector-59, Uttar Pradesh, Noida, 201309, IN

Website
File a complaint Write a review
Dear Ma'am,

We deeply regret the inconvenience caused. Customer satisfaction has always been our priority and we are promising you that we will resolve this as quickly as possible. Please share your contact details at onlinecare@kent.co.in. You may also call us at +91-9278912345.

Regards,
Team Kent
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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44 comments
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yadwinder singh
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Sep 23, 2007 5:02 am EDT

During the month of may 2007, i have purchased kent RO+UV system.,serial no-KA070201316. It stoped working in the month of august 2007 due toproblem in adopter,U.V tube, and water leakage, i lodge the complaint to the dealer,after lot of efforts,it started working but not properly. water is over fiowing continuously through the surface,where R.O , U.V and other three cylinders are attached. now it is out of order. there is no procedure where i have to lodge my complaint . it is totally manufacturing diffect, the company has to replace my system as soon as possible, otherwise there is no other option except filing a complaint under consumer protection act.

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Viswanath Parmeswaran
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Aug 31, 2007 5:49 am EDT

Thanks for the useful comments by customers of this RO system. I was about to buy this and now have to go for an alternative.

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umakanta.TS
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Jul 24, 2007 8:04 am EDT

I have purchased kent RO system (wonder) in nov 2006 and have got AMC. The handle of the water tap is broken. Now they say that the model is discontinued and the handle is not available. They have not given any time from to provide me the parts also. In the official website there is no procedure to lodge our complaint.

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Ajay Bansal
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Jun 02, 2007 12:53 am EDT

Totally agree as we had also taken one RO System and accordingly we had taken the AMC for that but those peoples are least bothered to provide any service.