The complaint has been investigated and
resolved to the customer's satisfactionResolved Kent Ro Systems - Water Purifier — all buyers beware!
resolved to the customer's satisfaction
Never ever think of buying a Kent RO System. The company has a totally non existent after sales service support. I bought two, YES TWO, Kent RO Systems in May 2005 on the promise of two years, i.e. till May 2007, hassle free maintenance free with all parts covered. They also promised that every three months the systems will be checked but as is with all no one turned up. Of course as is the case with filters they collect carbon and residue with the fabulous water we get from the municipality. On calling, about 10 odd calls, Kent RO systems they first took three days to have someone sent to check the system. The service person demanded money for the filters to be changed even though the systems were still under warranty. However on showing him the warranty and installation papers the service person replaced some filters which functioned only for two days post which the systems started to malfunction again. Again the procedure of calling started which is pain staking especially when one is seeking service. After a lot of effort and calling the system was rechecked and the same functioned for precisely two months, reasons - one of the filters that were changed was old and the other filter installed in the system was so called cleaned using a screwdriver.
The company does not want to acknowledge its binding which is part of the installation report. Their Branch Manager one Mr.Anil Bhardwaj who had sold the systems to us completely denies he ever offered to us although the second system was bought on the grounds that they will provide hassle free maintenance free with all parts service for two years. I also spoke to their GM, Mr. Rao who initially kept saying that he was not aware of the case and that would get back to us but never did. He said that they do not give more than a years warranty but would provide only service warranty for one extended year and we would have to pay for the parts. I would like to understand that if they provide only one years warranty why they want to do us a favour and give us an extended Service Warranty. He also went to the extent of saying that we could take any course of action and he was not concerned. We are planning to take them to the consumer court. ALL BUYERS BEWARE.
The complaint has been investigated and resolved to the customer's satisfaction.