Keller Williams Realty review: realtor's lack of response and request to rescind contract

We contracted with the local realtor Robert Howell in Beverly Hills to rent our property 12139 Summit Court in Beverly Hills and to put our Studio City home 4442 St. Clair Avenue Studio City for sell. However, your realtor has been MIA and neglected my wife Serena Choi's phone calls and text messages for the span of 2 weeks as she needed to communicate with Robert for questions and advise. Obviously my wife and I are upset and made a decision to rescind our contract as Robert has not carried out fiduciary duties.

After my wife brought the issues to my attention (we are in San Francisco), I texted Robert on September 12th about the situation and wanted to cancel our agreement. I even told him to call me to discuss but he opted to just text message avoiding the discussion saying he's never received any calls or text from my wife which is bogus. My wife has proofs along with a witness that he didn't pick up the phone when she called but Robert answered the phone when someone he knows called in my wife's presence.

After my text to Robert, I called the Beverly Hills office and spoke to the local manager Michael (forgot last name) about the situation and left messages for both Robert and Michael on September 17th but no response as of yet by neither of them. I am appalled by lack of professionalism.

Please assist asap before we escalate this matter further. My contact # is [protected].

Sincerely, Kevin

Sept 12th text message to Robert Howell...
Robert, this is Kevin Choi, Serena's husband. I left a message for your manager to rescind our lease agreement immediately. You have not been responsive to Serena and it is an unprofessional conduct. As a result, please cancel our lease agreement and confirm. Kevin

September 13th text to Robert...
Based on what's happened, I would like rescind our lease agreement. Serena was appalled that you did not reply to her after many attempts. Please confirm your understanding and take down your website on 12139 Summit Court property. In addition we decided not to sell the Studio City home. We are refinancing. Please confirm. Kevin

Sept 17th text message for Robert and left VM to Michael in Beverly Hills KW office...

Robert
I am here in LA at the moment before I head back to SF. Please remove your listing in Beverly Hills and Studio City home and please confirm. Kevin