The complaint has been investigated and
resolved to the customer's satisfactionResolved Keepsake Rosaries — No order received
resolved to the customer's satisfaction
January 26, I ordered 4 rosary beads to be handcrafted from my grandmother's funeral flowers. At the time, they were advertising that the beads would take 5 months. On June 12, I emailed the company and requested an updated on the status of the beads. They did not respond to my email. On June 14, I called them - no one answered the phone and their voicemail was full. On June 16, I called them - again no one answered and their voice mail was full. On June 20, I emailed them and they responded saying that would have the rosaries "by the mid to end of August" (which is already substantially later than they advertised and 2 of the rosaries were intended to be gifts for August birthdays).
August 18, I emailed them inquiring about the status of the order - they did not respond. August 25 I emailed them about the status of the order, they did not respond. September 4, I emailed them and told them I was contacting your office if the ordered wasn't received September 7. September 7 they emailed and asked me what name the order was under. When I forwarded to them their email telling me I would have the rosaries by the "mid to end of August" they responded that they were mailing the rosaries on September 11.
The rosaries were never received and it is clear to me that they are profiting off of people's grief.