Kay Jewelersmislead!


While taking my engagement ring for repair, I spotted a pearl and diamond pendant and earrings set perfect for my upcoming wedding in August 2009. I asked how much the set cost and the salesperson looked and said $600. I must have looked disappointed as she quickly added that if I was interested, I could put the set on lay-a-way and then purchase the set during an upcoming "VIP" event where I would get a discount of at least 30%, perhaps even better. Doing some rapid math calculations in my head, I decided this made the set affordable. I was quite surprised when I put $80 down on the set and discovered that when warranties and other charges, the set was now closer to $800! However, I was once again assured that a fabulous discount would be offered. I was actually excited the day of the VIP event and really looking forward to picking up the set. However, even with the $80 lay-a-way and so called big discount, I would have still owed $589!!! Stunned, I told the salesperson to put the set back. To Kay's credit, they did refund my $80 - but I was heart-broken over not getting this set which would have looked perfect with my wedding dress.


  • Pr
    PretenderProfilerGirl Jul 22, 2010

    That wasn't being mislead, that was just bad math on your part. To get 30% off of $600, it would end up costing $420, PLUS the warranty and taxes which would be about $150 more. That would be the correct price without any misleading information.

    0 Votes

Post your comment

    In The News

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues
    A consumer site aimed at exposing unethical companies and business practices
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people
    You'll definitely get some directions on how customer service can best solve your problem