Kay Jewelers

Back on November 1, 2021, I Bought a ring from Kays Jewelry in Merryville, IN it was supposed to be to celebrate my husbands and my 48th anniversary. Since my husband died in Sept 2021, I bought the ring as a reminder to me of my husband's promise. The ring I bought was worth $4822.54 which I have sent pictures of. I had the ring about 2 1/2 maybe 3 months when one of the diamonds fell out. I did not wear the ring that often and I took the ring back to the Kay Jewelries in Valparaiso IN because it was closer than Merryville. I was wanting to replace the diamond but was told it could not be done because of the size of the diamond so I told the sales Rep a lady I did not want the ring and wished to return it she told me that the guarantee was over, and I could not return it that I had to buy something that was of equal value to the first ring. I told her I did not wish to buy another ring and I was very very upset by then and tried to explain to her what the ring meant to me, but she insisted that I could not outright return the ring. The sales rep showed me other rings, but I was not satisfied with any of them but since I was being forced to buying something else, I picked out something I really did not want that was supposed to the same value as the first ring. I left the store crying. I have sent photos of both rings; I have recently learned that since the ring has not been paid off as of last month Sept 2023 that they can start charging me over again for the original price if the ring the $4822.54. I never missed or been late on a payment. Apparently, your sales lady did not explain this to me because she was too busy trying to cheat me. I recently went onto your website and found the second pair of rings she sold me and found the value of the rings is only $1999.00 your saleslady lied to me about the value of the second pair of rings. and took advantage of a grieving widow. As I see it you owe me $500.00 or more. So, I do not intend to pay another penny on these rings. You can take me to court and try to sue me, but I do believe I have enough proof of the fraud your sales rep pulled on me and I will countersue Thank you Mrs