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Kaiser Permanente Reviews and Complaints

Kaiser Permanente review: Lost premium payment

KDS2026 of US

Jun 03, 2026 2:19 pm UTC

Verified customer

Featured review

I am in Maryland. I applied to Kaiser through the state health exchange. I received my enrollment letter from the state exchange. Then a notice with an invoice from Kaiser giving me until 5/12 to pay the premium. I paid it directly to Kaiser on 5/7, through their online guest portal and received a confirmation email. This payment was lost, done how never to be recovered. The phone agents on multiple occasions responded with “allegedly” comments. I later received a notice from Kaiser stating “if” I made a payment, it would be refunded. Still nothing. I have been in and out of Kaiser for 40 years. What is happening to your integrity? FIND MY MONEY! Someone in your organization should know where this file goes and I can’t believe this is the only time this has happened. When I file fraud charges, I better not get push back from Kaiser. I have all the necessary back up but they say they shouldn’t need it?

Desired outcome: Return my payment so I can pick another health plan.

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Kaiser Permanente Contacts

Kaiser Permanente phone numbers

+1 (844) 639-8657

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Colorado

+1 (844) 837-6884

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Mountain Colorado

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Outside Vancouver / Longview area

+1 (800) 464-4000

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California, Customer Service

+1 (800) 788-0616

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California, Spanish Language

+1 (800) 757-7585

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California, Chinese Dialects

+1 (800) 443-0815

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California, Medicare Members

+1 (800) 788-0710

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California, POS, PPO & OOA Members

+1 (866) 454-8855

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Northern California

+1 (303) 338-3361

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Colorado

+1 (303) 338-3800

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Denver / Boulder

+1 (800) 476-2167

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Southern Colorado, Medicare Members

+1 (844) 201-5824

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Northern Colorado

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Southern Colorado

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Southern Colorado, Self-Funded Members

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Virginia, D.C. Metro Area

+1 (800) 777-7902

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Virginia, Outside D.C. Metro Area

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Georgia

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Georgia, Medicare Members

+1 (800) 966-5955

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Hawaii

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Hawaii, Medicare Members

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Virginia, Medicare Members

+1 (503) 813-2000

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Oregon, Portland

+1 (800) 813-2000

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Washington (Vancouver / Longview Area

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Washington State, Medicare Members

+1 (206) 901-4600

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Washington State, Medicare Members

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Kaiser Permanente emails

info@kp.org

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Kaiser Permanente address

4850 Hahns Peak Drive, Suite 280, Loveland, Colorado, 80538, United States

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