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Kaiser Permanente review: Doctors delay script refills with no communication

Paul 2026 of US

Feb 19, 2026 5:12 pm UTC

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Dr. Henry doesn’t fill scripts on time repeatedly or respond to messages even when clearly stated the app would at least get a reply to within two days. Then after the two days there is no response. So after starting over, they have two MORE days to respond. Sometimes I can get my medicine but not always. So expect to use expired insulin and reuse needles. Kaiser has put me in the hospital twice for not refilling scripts.

Dr. Henry doesn’t fill scripts on time repeatedly or respond to messages even when clearly stated the app would at least get a reply to within two days. Then after the two days there is no response. So after starting over, they have two MORE days to respond. Sometimes I can get my medicine. So expect to use expired insulin and reuse needles and go through medicine withdrawals. Kaiser has put me in the hospital twice for not refilling scripts.

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