JustFly — canceled flight
The flight was canceled and they didn’t inform us about that! I have called alitalia call center, agency which sold us tickets, everyone told to us everything is as scheduled, but when we arrived to the airport they said our flight doesn’t exist, and that is canceled before we have bought the tickets! They gave us another ticket, but when we landed to Rome, they didnt let us fly to Chicago, and they demanded to buy another ticket for my baby son which was 2( his birthday happened overseas, because they cancelled our flight). We had to spend another night on the airport in Rome with baby, without room, food or anything else. They left us to wait at the airport. It was very hard for us to spend two nights at the airport, without anything, to miss 2 days at our jobs, to be humiliated and left at the airport. We lost our money on waiting, and we had to buy another ticket. I’m very dissapointed how they treated us, and i’m demanding for refund and compensation of our expenses at the airport.
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