JUSTFAB UK
Reviews and Complaints

I recently ordered a pair of shoes from JUSTFAB UK, but received no shoes at all. After checking with the delivery company (Hermes), I was told that the package had been delivered to a nonexistent neighbor. A week later, I received an email from Hermes saying they had missed me, even though they had supposedly delivered the shoes to a made-up person.

When I complained to JUSTFAB, they refunded my money. However, I later discovered that they had taken an additional £35 from my bank account without my permission. I demanded that they cancel this suspicious membership and return my £35. However, they just dismissed my request, suggesting that I call a special number.

Because of their shady practices, I believe that they're a new company that only wants to get your money. It seems they will tick a box and take your cash right under your nose! They're getting rich off of our hard-earned money.

So please be cautious when buying from JUSTFAB UK. I was filled with rage and felt compelled to warn others about this unethical company. It's quite ironic that they need the order number to even attempt to address an issue.

So, I got this email from JUSTFAB UK, saying that I could get my first-ever pair of shoes for free. I mean, who doesn't love free stuff, right? So, I clicked on the attached hyperlink and started browsing their website to pick out a pair of shoes that I liked. But, every time I tried to check out, I was charged for the pair of shoes.

I called them not once, but twice, to try to figure out what was going on. The last guy I talked to asked me if I could see the "free styles" tab selection. Like seriously, who checks for a free tab? I mean, no other online store has a "free" tab. Anyway, there wasn't any "free styles" tab there, so the guy promised to call me back after he spoke with the IT guys.

Honestly, I don't have high hopes of getting my free pair of shoes anymore. It's just so frustrating that they sent me an email and then turned around to give me a hard time when I tried to take them up on their offer. I really hope that they can fix this issue for me.

If not, I’d advise you to beware of JUSTFAB UK, because clearly, they make false promises that they can't keep. I'm disappointed in their service, to say the least. But, I’ll keep you posted once I hear back from them.

My experience with JustFab UK is one that I will never forget. It was a complete nightmare that lasted for more than a year. My underage daughter had used my credit card to purchase three pairs of shoes from the website in October 2017. However, I only became aware of this when my card was charged in December of the same year. I was shocked and immediately contacted the customer service team at JustFab.

To my surprise, they informed me that my card would be charged every month until January 2019, even though I had not authorized the transaction and no signature or voice confirmation was obtained. I was appalled at their lack of verification of card ownership. I believe that if they had done their due diligence, I would have been more inclined to say "NO" to the transaction. I expressed my concerns to a JustFab agent, and they promised to look into the issue. I even volunteered to have the call recorded for future reference.

I am a 50-year-old man, a husband, and a doctor. I have no interest in ladies' handbags and shoes, and it was frustrating that JustFab didn't take action to verify the transaction before charging my card multiple times. I reported the issue to my HSBC bank, and since then, they have been in contact with the Fraud department as well as UK Business and Trading Standards.

Despite my negative experience, I must admit that JustFab UK has some great products that my daughter loves, and I have seen many satisfied customers online. However, it's essential to be cautious when using their website and ensure that you have authorized any transactions before making a purchase.

In conclusion, if you are thinking of shopping at JustFab UK, proceed with caution. While they have great products to offer, it's imperative to make sure that you have authorized any transactions before making a purchase. I hope this review helps someone avoid the same nightmare that I went through and that JustFab UK will improve its verification process for its customers.

Yo, just like the other peeps out there, I totally fell for the membership charging trap of JUSTFAB UK (justfab.co.uk). I was shook when I checked my bank account and saw that I've been charged ?35 for six months without me even noticing. I tried talking to them over the phone to get a refund, but their customer service was two thumbs down. They wouldn't even let me speak to their management team to file a complaint. That's when I decided to take matters into my own hands and reached out to them through email at ***@justfab.co.uk. I also escalated the issue via Resolver and told them straight up that they violated The Consumer Protection from Unfair Trading Regulations 2008, and that I got rights to demand a refund and damages as compensation. Well, guess what? They replied to my email super fast and promised me a full refund. They were way more helpful when I used the support email address.
So, moral of the story, don't give up! Keep bugging them until you get what you deserve.

So I got these shoes, right? They looked really nice, so I figured might as well get them. But let me tell you, they didn't last very long at all. I was pretty disappointed, and then to make matters worse, I see this ?35 charge on my bank statement a month later. What? I didn't authorize that! So I call up JustFab and ask them what's going on. I also tell them that I want to cancel any future payments, because clearly something wasn't right here. The guy on the phone tells me that it's all taken care of and I don't have to worry about it anymore. Great, right?

Nope. Another month goes by and there's ANOTHER charge on my bank statement. What the hell? So I call JustFab again, and this time it takes forever for someone to answer. And then, when I finally get through, the person who answers is so rude to me. They act like it's my fault that there's a charge on my account! I explain the whole situation AGAIN, and say that I want to cancel any future payments and get a refund since I clearly didn't authorize these charges. The guy puts me on hold, and when he finally comes back he tells me that they can't give me a refund but my account has been cancelled. So now I have this useless credit and I'm out of money.

Honestly, the customer service at JustFab was just terrible. I wouldn't recommend anyone to order from them. It's not worth the hassle or stress of dealing with people who don't seem to care about their customers.

This company, JUSTFAB UK (justfab.co.uk), is a complete disgrace! I gave them a chance, ordered a pair of shoes, and was instantly enrolled into a VIP membership without my consent! They used my card details from the initial purchase to take ?35 each month! How dare they take advantage of people during a global pandemic, especially when many people are facing financial difficulties!

I usually shop online at popular retailers such as boohoo, prettylittlethings, asos, and misshap, but never encountered such a fraudulent company like JUSTFAB UK! When I contacted them to reason with them, they refused to refund me unless I made a huge fuss about it. It is unacceptable! As a result of their deceitful actions, I had to block my card and request a new one to ensure that no further payments were taken without my consent.

It is outrageous that a company can operate in such a way! I highly recommend not backing down when requesting a refund. They need to be held accountable for their actions and investigated by regulatory authorities like Watchdog.

After doing some research, I came across various Facebook groups that highlight this company's fraudulent behavior. It is not an isolated incident! Watch out for JUSTFAB UK and avoid them at all costs!

I really wanted to share my thoughts about JustFab UK (justfab.co.uk) because I see a lot of people complaining about the monthly fee they charge. But let me tell you, it's not their fault! I was considering signing up for JustFab when I saw a special deal advertised. However, when I proceeded to checkout, I noticed that the deal required signing up for their monthly subscription service. The fee would be charged even if I didn't purchase any shoes that month. And you know what? This information was clearly stated during the sign-up process. Some people are claiming that they were not warned, but that's not true!

I really appreciate that JustFab UK is transparent about their monthly subscription fee. They make it clear at various points on their website so there's really no excuse for not knowing about it. Of course, I cannot speak about the quality of their customer service or the products since I did not end up subscribing. But I do want to say that people should take responsibility for reading the information properly before signing up for anything.

I mean, let's be real here, we all hate reading long T&Cs, but JustFab UK is not trying to hide anything from their customers. The information is right there during the sign-up process. So, if you're considering signing up for JustFab UK, please take a moment to read everything properly. Don't fall for the hype without understanding what you're signing up for. JustFab UK is a great service, but it may not be for everyone. So, consider your options carefully before subscribing.

In conclusion, I think JustFab UK is a good service that provides quality products. They are honest and transparent about their business practices, and that's a rare quality in today's world. So, if you're looking for a reliable and affordable fashion service, give JustFab UK a shot! But remember, always read the details before you sign up for anything!

I must admit that I, like many others, didn't fully realise that I had signed up to the VIP membership when I made my first purchase at justfab.co.uk. To be honest, I was so excited about the variety of pretty shoes, that I rushed through the process without paying much attention to the membership details. However, when I eventually realised what had happened, I decided to cancel the membership as I didn't think it was worth it.

To my surprise, cancelling the membership turned out to be a quick and easy process. I simply had to make a call and the girl on the other end was friendly and helpful. Although she did try to convince me to stay by offering further discounts, I politely declined and explained my reasons for leaving. She seemed to be reading from a script, but that's not too surprising considering how many customers they must deal with. Despite that, she was polite, professional and took my request seriously.

What impressed me most was how fast the whole process was. From the moment I ended the phone call, it only took a few minutes to receive an email confirming my no-longer VIP status. It was all very efficient and painless.

The only downside to my experience was that I had to wait for 3-5 days for my shoes to arrive, which is a bit of a disappointment. I'm still not sure about the quality of the shoes, but for the price of £8 (which is what I paid and I'll only be wearing them once), I guess I can't really complain.

Overall, my experience with justfab.co.uk was positive. They offer a good variety of shoes, and their service is efficient and helpful. However, it's important to be aware of the VIP membership when making a purchase, as it's not automatically clear, and cancelling it might be an annoyance.

I couldn't believe the amazing deal that JUSTFAB UK was offering to their first time customers. Any shoe for only ten quid? I had to give it a try. However, my excitement soon turned into disappointment when I received my shoes. The quality was terrible, and to make matters worse, one shoe was a size 5 and the other was a size 6. On top of that, there were obvious marks on them that made it apparent that they had been worn before.

I was willing to let it slide, but then, two months later, I noticed that they had taken over ?70 from my bank account! I tried contacting them multiple times with no response for days on end. When I finally did get ahold of someone, I found out that I had been put into this VIP scheme where they automatically take ?35 from you every month. I had no idea about this and it was never made clear to me when I made my initial purchase.

To make matters worse, cancelling this VIP membership was like pulling teeth. I was continuously ignored or argued with when trying to cancel, and as a result, they took another ?35 from me. They refused to give me a refund and I was forced to escalate the matter to the bank and even court.

To put it plainly, the whole experience was a total scam. Do yourself a favour and do not get involved with JUSTFAB UK. Their lack of transparency and poor quality products are not worth the hassle.

JustFab UK is one of the shopping websites that I have had an experience with. The first time I bought a pair of shoes from the website, I did not know that I had automatically signed up for a monthly shopping fee of ?35. Being new to the site, I was not aware of this. The company would take money from my bank account every month, whether I bought anything or not. I had to keep skipping each month in order for them not to take the money.

Later on, I wanted to cancel my account, but that didn't happen easily. I spoke to a person on the phone who tried to convince me to keep my account with them. Despite telling him multiple times to cancel it, he refused and kept insisting that I keep my account for at least three months. In the end, I had to keep skipping each month so they wouldn't take any money from my bank.

One of my friends also had a bad experience with JustFab UK. She tried canceling her account several times, and it was such a difficult process. Even after her account was finally canceled, they continued taking money from her bank. This made her upset, and she felt like they did not care about her as a customer.

In my opinion, JustFab UK is the worse shopping website I have ever dealt with. The customer service was unhelpful and unprofessional. They even scammed me into signing up for the monthly fee. I advise other people to avoid shopping on this website entirely.