Just Dial – Deficiency of services and unfair trade practice

Respected Sir/Madam,

I am writing to formally lodge a grievance against JustDial regarding the deficient services provided under my subscription for "Tech Lawyer." Despite repeated attempts to seek redressal, my concerns remain unaddressed.

I had subscribed to JustDial services with the promise of receiving 3 to 5 daily leads for my business. However, the services delivered were grossly deficient, with significantly fewer leads provided. Despite multiple follow-ups, the deficiency persisted, constituting a breach of service commitments.

Additionally, JustDial's insistence on a "no refund policy" conflicts with the provisions under the Consumer Protection Act, 2019, particularly Section 2(47), which defines and prohibits unfair trade practices such as misleading representations regarding service quality.

I request the Consumer Grievance Redressal Authority to take cognizance of this matter and direct JustDial to refund the down payments made amounting to ₹4,720 and ₹2,360. If the refund is not processed within seven (7) days, I seek further action for breach of contract, unfair trade practices, and compensation for inconvenience caused.

I trust your esteemed authority will treat this grievance with the seriousness it warrants.

Thank you for your prompt attention.

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