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Itato da fb da sette medi
Please i am Tiziana barbetti e rivoglio i miei soldi pagati i. Utilmente a jast answer ai iu 27 o pista subito
Chiedo risotecnici ieri e oggi e sa ayo che mi dicono sempre le stesse cose e non mi risolvono il problema del mio accaunt fiaceebook euro 5 più 27 euro pagati sabato scorso con carta di credito non avendo avuto risposte sul mio problema. Attendo ridposta
Mi hanno preso dalla carta di credito danaro promettendo risoluzione a problemi miei ma non è servito a nulla
charges to my account
Order ID: [protected]-590
I took up the offer of your service 1 week ago of $5 for 7 days on the 10/11/2019, and was charged $4.50 plus 10 cents x 5.
Then on the 17/11/2019, 1 week after using Just Answer I was charged another $40 by Just Answer, which I did not authorise.
I would appreciate it being refunded and no further deductions taken from my account.
If funds are not refunded I will be going to my Bank to have them investigate on my behalf and in need seek refund directly from Just Answer.
Thank you
Julie
The complaint has been investigated and resolved to the customer's satisfaction.
payments taken from my account that I did not authorize
I Paid two fees of less than $10 - but you have signed me up for a subscription that I DID NOT authorize you to do. I informed my bank and forms were sent to your company to not only stop these payments but that you were to also return the STOLLEN MONEY
You have continued to take these $67 payment each month - I AM VERY VERY P*** OFF at you for this - I said NO to signing up... so give back my money that you have STOLLEN
The complaint has been investigated and resolved to the customer's satisfaction.
false billing by your company
My name is Guy Wolland and I used trial period for one week on the 22 nd October which cost $2.00 and the infomation was bloody useless.I never signed up for a longer term and I see you have helped yourself to $70. from my credit card, I never gave you permission to do that and I want that money credited back to my account forwith, or I shall lay a complaint to the police and charge you with cerdit card fraud, your call
The complaint has been investigated and resolved to the customer's satisfaction.
membership
I have just received my credit card statement. It shows me being charged US$66 for membership on the 8 November 2019.
To my knowledge I have never signed up for membership.
Please cancel my membership and refund my account with that amount.
My credit card is Mastercard and the number starts with 5163 and ends with 4901
Kevin Wulff
[protected]@iinet.net.au
[protected]@interphone.net.au
12 November 2019
The complaint has been investigated and resolved to the customer's satisfaction.
advice regarding immigration to uk
I requested for one time advice and no satisfactory advice was provided. However I have been charged again in the following month although I have not received any services. I have not approved further payment however money has been taken from my account which is outrageous . This is for the information of other innocent people who sometimes in desperation seek assistance from websites who claim to have professionals providing advice, however in reality they just cheat people.
unknown membership: [protected]
I, M. Moodley did not authorize this transaction as I did not know. The money was taken without my knowledge or consent. I therefore expect you to deal with my complain according to the financial conduct authority's rue on unauthorized transactions, which state that unless you can prove I acted with gross negligence, you should reimburse me for this authorized transfer.
In light of this, I urge you to reimburse me for my loss amount since your company instate the subscription and provide your confirmation that thus has been done.
If you do not uphold my complain. I request you send your final response so I can refer the matter to the fraud service at ABSA..
Details are as follows:
unknown membership no: [protected]
Amount: R630.00 per month
My email address: [protected]@gmail.com
My cell number 27 [protected]
The complaint has been investigated and resolved to the customer's satisfaction.
computer-related query
I received a satisfactory answer to a query regarding flash drives on 30 October. I paid the requested R65.00 (SA Rand) fee. I did not request membership and declined the Trial offer. I was subsequently billed R599.00 "Subscription*877-6" (sic) on my credit card. I can not access Justanswer Customer Care, and the web-pages they suggest merely refer me to more request queries. How do I cancel my membership?
fees taken out of my account
I tried to contact your company to ask about a solar issue. I never got any reply from the Answer website except it kept asked me my problem over six times. I typed it each time only to get another new person responding each time.
I finally gave up. After giving up, I starting getting messages for complete details - far too late to help me. All were asking for details of my iss ue again and again. I typed it that many times but it was requested again each time. How many times can I write the same thing?
I then had $5 taken from my account and today I notice a $40 has been taken again. What for?
I intend to report your company to the AAAC unless I have the money returned. I got no service from you.
I have been to the bank and they confirmed the $40 has been taken and is a 'permanent transfer" and agreed with me that at no time you asked for my consent and there is no opportunity for me to cancel these payments.
I am formally informing you that our Australian Government AAAC Agency are being contacted as we speak to fine you and to make you cancel these deductions, refund my $44.95 taken as no service was provided by your Company.
fraudulent charges
I have never used or even heard of this company, yet, they have just stolen 46 dollars out of my debit account. I did not authorize or give them permission, as I have never heard of them, hence, I have not used their service knowingly or unknowingly. This is theft and they should be charged with theft. Unscrupulous [censored]. How do they get away with this?
money & unsatisfied
The answer they gave me did not help at all and they said I would be charged $5 and they took out $46 and it says I can get my refund before 30 days and it's only been a week and no one is helping me I just want to cancel everything with them and get my money back. This seems like such a scam. They told me only $5 would be taken out and I asked and reconfirmed like 4 times and they still took out $5 that day and now $46?!
unauthorised payments taken from my bank account
2 Nov 19 NZ$70
2 Oct 19 NZ$70
4 Sep 19 NZ$70
28 Aug 19 NZ$59.28
I have not agreed to any on going payments and require the immediate refund of NZ$269.58; and the immediate cessation of future payments
I believe this may relate to an enquiry as to how to re-set a Google password ( still not done ). But at no time did I enter any agreement to an on going cost!
Warren Tapp
unauthorised charge on my account
Hi there
I have just been charged $66 on my credit card and did not authorise the payment I will be disputing this with my bank as did pay them a couple of months ago to ask a question however never got an answer can I please be refunded I am not happy as this money was for an electric bill and now I am going to be cut off. How can they do this without authorisation?
unauthorized debit order
This is the second complaint I am making about JustAnswer. I am pissed off as I used your services once and i paid the once off fee, I have been charged now for the second month for a service i do not use. This is fraud and a scam. Lay a complaint to a robotic consultant ... no she will refer you to a lawyer only to pay more money! I want this issue to be resolved. Take off my banking details you have and refund me my money
I had a question for a lawyer once which i paid for that day. I am now being charged a monthly fee of R599 which i did NOT sign up for.. that alone if fraud! Speak to one of their robotic consultants then they want to refer you to a lawyer...which you have to pay for.. BEYOND PISSED OFF
This has NOT been resolved.. My bank Institude will get into contact with this site and report you for fraud
The complaint has been investigated and resolved to the customer's satisfaction.
unauthorized charges after canceling service
I helped a friend get an answer to a colon cancer scare back in June. I did the $1 trial then canceled. Now I've realized that I've been charged for each month since June at the rate of $46/mo. This is $230 for a service I canceled and also never used during this time. I would like a full refund of my money please. The user's questions were under the email address ivers.[protected]@gmail.com but we used my Credit One Visa Card ending in 4862.
Thanks for your understanding!
William Finnegan
william.[protected]@gmail.com
[protected]
The complaint has been investigated and resolved to the customer's satisfaction.
mechanic
I enquired about your services and paid £5.00
You gave me a number of names to contact me as I didn't find it helpful I didn't go further
And said so. Much to my surprise you took my banking details and kept them to help yourself to my account under the assumption that I wanted to join some kind of a club
I only noticed today that you have helped yourself to my money without any of my authority that is illegal
And please don't rob people that way you are not doing your business a favour as I will certainly be taking this to the ombusman and trading and advertising standards
I enquired about a service there was no question about joining some club and I certainly have never used any of your mechanics
Please put all the money back except for the £5.00 that I authorised
Thank you
The complaint has been investigated and resolved to the customer's satisfaction.
mechanics service
y just answer member ship 1800727139ca usa
this is about a question about my ssanyong kyrons brakes i paid the $5 to start
and all i got was a load of questions and no answer and then i got told iff i
payed $49 dollars i would so i said no and delited it and next thing i know
on my bank statment they had with drawn $49 from my account without my
perrmission and in australia thats a scam or fraud because i never got an answer
so i would like my money put back in my bank now other wise iwil have no choice but
to report this to our office of fair trading and they will take it from there
and iff you addvertise on ebay they will be informed and you will get the worst
feedback you have ever seen i have read your feedback its not good
so something must be wrong in this company
The complaint has been investigated and resolved to the customer's satisfaction.
legal advice, doctors, vets tech support... many more categories
On January 20, 2019 I was reading info under Legal help regarding what documents to fill out for Power Of Attorney. This site came up and asked if i wanted to submit a question. That was it, i didnt sign any Membeship Forms, wasnt aware of a 7 day trial. I think I may have read there was a small fee charged for answering a legal question That would be the only way they could have got a hold of my cresdit card details .I have had $100 deducted from my account ever since January...over $1, 000! And they still cant send me any varification that I agreed to entering into this so called Membership. Stay aware everybody. They are a scam and know that they are making a fortune out of unsuspecting people who don't even realise what they are getting themselves into. Just such a shame they cant be charged, stopped or refund any monies back to people who have been duped.
refund
I never filled the form for membership. I just went for $1 trial for medial advice, which I paid.
Now I see that they have withdrawn $45, 34 from my bank account, something about Membership. I did a cancellation of a membership that was not aware of, and got an answer within 15 min that my membership was cancelled. I really hope that it is the case. Then I mailed again and asked them for refund, no answer yet.
I really am very angry about this matter and feel being scammed. Any one who knows what to do?
I am from Sweden and backpacking in Aida now. These money are so important to me. Anyway I got an email from my bank I Sweden, telling me that somebody unauthorized entity is using my card. Since I didn't see any transaction, I thought that it was their imagination, but one week after, this amount is withdrawn from my account. Please help!
I just got the transaction notification of my refund.
Hi,
This message confirms we have processed a refund in the amount of $46 from your JustAnswer account.
The funds were returned to your card ending in 6856. Your bank or credit card company may take 3-5 business days to receive and process the funds depending on their policy.
I am soooo happy...
I just emailed a senior manager of the customer service in the company. And he processed with my refund... 🙏
charge
I found on my card statement a charge of $46.00 on October 6. I never authorized it or new anything about you til then. I called and was told can't be removed I didn't authorize. I diputing with direct express and filed complaint with BBB also social security I want charge removed immediately. I don't know how you got my information but it was fraudulent
The complaint has been investigated and resolved to the customer's satisfaction.
About JustAnswer
JustAnswer Customer Reviews Overview
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate and click on the 'File a Complaint' button, which you can find at the top right corner of the website.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with JustAnswer. Make it specific and clear, such as "Unresolved billing issue with JustAnswer" or "Poor customer service at JustAnswer".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with JustAnswer. Mention key areas such as the quality of the service provided, the responsiveness of customer support, accuracy of billing, and any misleading information you may have encountered. Include specifics about any transactions you had with the company, such as dates, amounts, and services in question. Clearly describe the nature of the issue, including any steps you took to resolve it and how JustAnswer responded. Explain how this issue has personally impacted you, whether it's through financial loss, time wasted, or stress incurred.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, receipts, or chat logs. Be cautious not to include sensitive personal information that could compromise your privacy or security.
6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with JustAnswer. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service correction, or an apology.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.
8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint about JustAnswer on ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies or resolutions offered by JustAnswer or other users to address your complaint.
Yes, JustAnswer is a legitimate platform that connects users with experts in various fields, such as legal, medical, automotive, and more.
JustAnswer claims to have qualified and experienced experts available to answer users' questions and provide advice.
Response times on JustAnswer may vary, but users can generally expect a response within a few minutes to a few hours, depending on the complexity of the question and the expert's availability.
While JustAnswer aims to connect users with knowledgeable professionals, it's essential to verify the advice received with other reputable sources or consult a local professional if necessary.
JustAnswer uses encryption and secure servers to protect users' personal information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.
JustAnswer offers customer support through email, live chat, and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.
Yes, you can find user reviews for JustAnswer on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences.
JustAnswer offers a subscription-based service, with fees depending on the selected plan. Be sure to review the terms and conditions before signing up.
JustAnswer may offer promotions or discounts periodically. Check their website or sign up for their newsletter to stay informed about any special offers.
While JustAnswer aims to provide accurate expert ratings and reviews, it's essential to verify this information with other reputable sources and read multiple reviews before making a decision.
JustAnswer provides information on each expert's qualifications and experience. However, it's essential to verify this information with other reputable sources if necessary.
Yes, you can ask follow-up questions to the expert on JustAnswer, usually within the scope of the original question.
JustAnswer uses secure payment processing methods to protect users' personal and financial information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.
Yes, you can cancel your JustAnswer subscription at any time. Be sure to review their cancellation policy for specific details.
JustAnswer is not a substitute for in-person professional consultations. The platform is meant for informational purposes and should not be relied upon for formal diagnoses or prescriptions.
Yes, JustAnswer has a mobile app available for both iOS and Android devices, allowing users to access the platform and communicate with experts more conveniently.
JustAnswer compensates experts based on the number of questions they answer and the satisfaction ratings they receive from users.
Yes, you can request a specific expert on JustAnswer by searching for their name or by browsing through the list of experts in the desired field. However, keep in mind that the availability of a specific expert may vary.
JustAnswer claims to have a rigorous vetting process to verify the qualifications and experience of its experts. They also use a rating system to monitor the quality of advice provided by experts and user satisfaction.
Yes, JustAnswer is available for users outside the United States. The platform offers access to experts from various countries and covers a wide range of topics, making it a useful resource for users worldwide.
Overview of JustAnswer complaint handling
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JustAnswer contacts
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JustAnswer phone numbers800-942-4543800-942-4543Click up if you have successfully reached JustAnswer by calling 800-942-4543 phone number 11 11 users reported that they have successfully reached JustAnswer by calling 800-942-4543 phone number Click up if you have UNsuccessfully reached JustAnswer by calling 800-942-4543 phone number 11 11 users reported that they have UNsuccessfully reached JustAnswer by calling 800-942-4543 phone numberSupport
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JustAnswer emailslegal@justanswer.com98%Confidence score: 98%legalsupport@justanswer.com98%Confidence score: 98%supportinfo@justanswer.com98%Confidence score: 98%support
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JustAnswer addressP.O. Box 29045, San Francisco, California, 94129, United States
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