JuneBridalsorder jbd20180929-51179

E Oct 28, 2018
This review was posted by
a verified customer
Verified customer

This was the email I sent
"Hi,
I ordered a white version of the dress and what I received is an ivory. Did
not look like the white in the picture I saw at all. I already ordered me a
white veil and the dress that came was ivory. Quite disappointed but Can
something be done ASAP about this please?
thank you."
This was the reply I got:
"Hi Joanita,

Good day.

As its claimed clearm in our return policy, we don't accept customized dress in return.
You probably could sell them online or locally.

Any questions, please don't hesitate to let us know.

Best Regards,
Customer Support"

The following are emails I have sent consistently and have not received any reply.
"order jbd20180929-51179

Joanita Maison
Fri, 10/26/18 9:37 am

hi, I understand but you all made an error in the color of the dress. I
custom ordered a white and I received an ivory color. No fault of mine. "

I received this same reply from this computer generated respondent
" Victor
Fri, 10/26/18 3:49 am

Hi Joanita,

Good day.

As its claimed clearm in our return policy, we don't accept customized dress in return.
You probably could sell them online or locally.

Any questions, please don't hesitate to let us know.

Best Regards,
Customer Support"

I tried an online chat and the system kept kicking me out.
So I emailed again and this time, they will not even respond

"These have been series of emails I have emailed and you all have not responded. Again, I ordered a white, and you all custom made an IVORY color. This is getting ridiculous now and I demand at least part payment of my refund. I have been patient enough. I"m about to add some more reviews to the already bad reviews online if something is not done ASAP. Wanted to settle this amicably but if you all want to escalate the issue, I am very happy to start it.
Very concerned customer. "

I am only asking for at 75%-80% of the refund to purchase another wedding dress because my date is almost here and return their package if they will send me a shipping label. it's very frustrating. Please help. thanks

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