JTV — bait & switch

After placing an order for a beautiful Morganite ring and several other Moissanite items was surprised to find all items in individual small plastic zip lock bags in one small box. There were no individual boxed items. The order total was $1, 500.00, and packaged like dollar store merchandise. The Morganite ring was not what was demonstrated on the TV. It was returned the following day with the shipping label and comments section filled out completed as directions dictate. Included in the return envelope was a handwritten note with my account number, name, item number, order number and description of item received not being what was ordered. ( They never mention receiving the note) The big gaudy ring was returned to me, did not want it the first time, now it was here again.


There were many calls to customer service, the order was never sent to my email at time of placing order, or receiving the return. I did find they had changed my email address, and that was corrected. Was told a supervisor would call in forty eight hours. When Ann called after a day or so, she promised to call the following week, on Monday. When that did not happen, I called and after a twenty minute hold, she was on the line. She relayed there needed to be a letter stating why I did not place a call on the phone stating the item was wrong item. There are no instructions to use the phone. She had forgotten to return my call, and placed me on another long hols time. Travis was the next supervisor to come on the phone, he was going to sent another return label.


This purchase was on 08/17/2014, the call with Travis was on 09/11/2014, the label came on 09/18/2014. It should be noted that Ann and Travis both said a dispute with JTVPreferred account would only delay a refund, however,

JTVPreferred account gives you thirty day to file a dispute. Copies of transactions went to credit company by fax and hard copy.
My last communication was a call from last Friday from Jessica Andrew and she has promised to call me back on Monday, ( tomorrow) and says she found the ring I received on a website, wanted to know if I shopped from this firm, which I never have.
Wanted to know if people stole my mail, ( who would steal mail and exchange an item?), Bottom line, I received the wrong item and there was nothing I could do. Nnw, I used a 20% discount that was credited to my account for returning merchandise JTV sent me that I did not order and was not charged for. It took two calls to get a return shipping label, so they do make mistakes. On second call, was offered to buy items at half price, had no desire for them at any price.


I am in hope this will be worked out and JTV will credit my JTVPreferred account for the $642.00 charge. AT this moment, I have no ring, and they are not giving a refund after a month and a half. Somehow this seems all wrong.Be aware of what can happen! I have enjoyed purchases for years from JTV, as I have been making jewelry since the 1950's. I hate to lose this relationship, however, this is to expensive and time consuming.