Jomashop
Reviews and Complaints

I recently purchased a *** Khaki Field Mechanical watch from Jomashop. Everything about the process was straightforward and met my expectations (I am a repeat customer). Product details on the Jomashop website were thorough and easy to find. The price was very competitive. The payment process was easy, with no surprises. I appreciated the ability to pre-pay the duties, and the rates appeared to be comparable with what I would have paid through other arrangements. Shipping was prompt, and updates on progress were provided. When the watch arrived, it was working well and everything was as expected. It is a good addition to my collection as an everyday watch.I was very pleased with the service I received, and would gladly do business with Jomashop again in the future.

Perfect service from user-friendly website and accurate item descriptions over unbeatable prices down to silky smooth shipping, item tracking and delivery. To illustrate, I live in *** and almost everything I buy online from any overseas sellers takes at least 2 weeks (sometimes 2 months) to appear on my doorstep. The latest watch I bought on Joma took 6 days. And that's including weekend...! That's why Jomashop has become my starting point whenever I set out searching for a new addition to my watch collection. Many times it's the end point as well ? If you hesitate for whatever reason - don't! Go ahead and buy, cause the value is undeniable. Especially if you're patient and wait for a sale, and there's always some sale or event or promotion just around the corner. Cheers!

I have made 14 different orders from Jomashop, sometimes with more than one item in an order. As of to date I have never had a problem with the company or overall service. My last order they did not even charge for one of the items as they had internal confusion with the shipping. The one time I received the wrong item, it was actually the upgraded version of the item I had purchased and so I paid less than I normally would have. Every time I order from them, I have had a great experience. I have never needed to return anything. I have been allowed to add on a coupon code after a purchase if I forgot just by making a quick phone call. Shopping with Jomashop is always fast, simple, and hassle free in getting great products at a great price with super fast shipping. I have no complaints! Great company!

Writing from Canada. I purchased a superb brand new Tissot Sport Watch from Jomashop last month, and am delighted with both the promptness with which it shipped & arrived Internationally, and the new watch itself.There were so many timepieces to chose from it was fun making the final selection. The watch came with original tags, box, Manufacturer's Manuals and I couldnt be more pleased with my buying experience albeit online.Prompt communication, quick & secure shipping, beautiful timepiece! When I want to upgrade to a new watch, I wouldnt hesitate to return to Jomashop to make that purchase again.Love, love the watch and have no problem in recommending Jomashop to folks whether within the *** or from an international location. Thanks Jomashop for making my purchase such a smooth and exciting one!

They sold me a damaged product and when I returned the product, they did not refund me since October 2021. They are with their cream and still has not refunded me.

Date of transaction is August 31, 2021 Amount paid: $978.56 Order number is M2H88093. Order was shipped through Fedex. I paid for overnight shipping but the item was delivered on September 3, 2 days after. The tracking number is [protected]. This transaction is for La Mer moisturizing cream 250ml. This item was not delivered as scheduled. And when it was delivered, the item was already opened, when I received it. I also confirmed form the lady that stays in the house where the item was shipped to and she told me the package was opened when she saw it by the front yard. This happed about 5 days from the date it was supposed to be delivered. When I picked up the package, I also confirmed that it was not just an open box but also the cream had already been opened. I called Jomashop and the customer associate asked me to send pictures of the cream which I did. All these happened earlier in September. I was later asked to return the item and I did. It has been more than two months of back and forth and I patiently waited and followed up on this matter only for Jomashop to mail back the product to me telling me that the the item cannot be sold as is because it was opened. This was after I clearly explained to them how I received the item opened and sent them pictures. Firstly, Jomashop delayed shipping the product after I paid for an overnight delivery. Secondly, the package was clearly tampered with before I received it. Finally, I am requesting a refund because the purchase was originally made for someone else who already left the country before the delivery was made. And all these whole issues originated because Jomashop did not deliver the cream as scheduled, otherwise, my friend who I bought the cream for as a birthday present would have received it on her birthday before she left back to her country.

I bought a pair of sunglasses from Jomashop. According to the pictures, the sunglasses have 2 sets of lenses.

There was no tracking update for 4 business days. Nobody was working on the chat session, and nobody picked up the phone. I sent 2 emails and finally it was shipped.

When I opened the package, the sunglasses did not come with the extra pair of lenses. I googled the sunglasses, and a website in Europe described that there were indeed 2 pairs of lenses.

Which makes me wonder: were the sunglasses genuine?

I wrote to Jomashop. Customer service agent's name is SHADEY :-0

She offered me a $5 discount to keep the glasses. I declined. Then she said I had to be responsible for the shipping fee, and I had one month to ship them back.

Show some responsibility Jomashop. This is not the first time I bought from you and I don't want to be the last.

It's been 4 business days. I placed the order on March 26. Nobody was available to chat online, and nobody picked up the phone. I sent an email too but there was no reply either. Please don't use COVID as an excuse. It's not an expensive item (sunglasses) but I'd like to get them because I have already paid. My order number is M2W23594.

On 1/5/22 I found a fraudulent charges on my card the fraudulent charge was made on 12/29/21 in the amount was $ 187.90, I contacted the debt card comps y. Direct express they start a formal investigation was started there were several fraudulent charges you were not the only company affected. Some the charges for other co. Was resolved your company refused to do anything they tried to say it was processed deliver. I live in kentucky and never even heard of the company thr customer service people were rude tried to tell me I received the package

Jomashop is misleading customers by showing one price on their website and when you call them to inquire about it, the price increased dramatically. I was interested in purchasing a watch from them since I see it on their website and it had a discount. On the bottom of the price, it says "call them to check availability", so I called and inquire about the watch and later got an email saying the watch can be order, but the price is 5x the price listed on their website. I don't understand why bother listing the item at a certain price if you cannot honor it with your customer. They are falsely advertising on their website and misleading customers on prices of their products.

Jomashop cancelled an order I paid for as they made an error in the listing. They refused to honor the price advertised. Unacceptable that such a huge reputable company does not honor their word and take responsibility for their mistake. Will never purchase from them and have made sure to inform anyone who asks the bad experience I had with them.

Not Honorable! I purchased a one-ounce gold South…
I purchased a one-ounce gold South African krugerrand [1988] three weeks ago. Just after I placed the order, the spot price of gold fell by twenty-three dollars. I am an adult and I didn't ask for a reduced price. The coin arrived in acceptable condition, and I reviewed the Jomashop website. Trusting this company, I placed two more orders for Krugerrands [1982/1983].
A noticeable delay was experienced in shipping, necessitating multiple calls to Ryan, Kamela, Ari, and Farouk. All promising immediate shipping. It still took an extra week to ship.
After delivery and inspection, I placed another order for a 1982 Krugerrand because the 1982 coin was less than perfect. I followed up with a telephone call immediately after placing the order. I was promised quick delivery. Yet, the company took five days before beginning processing the order. In the meantime, the price of spot gold increased. After five days the company informed me that the coin was unavailable. After calling both Ari and Farouk, I was told, if I waited over the weekend, the coin would be shipped and that the price was guaranteed. Today [Monday], I was informed that the order would not be honored because of the "mispricing" of the krugerrand. There was no appeal. I had planned on buying many more. DON'T TRUST THEM TO HONOR THEIR WORD!

I placed an order for a moncler track jacket in December as it was on offer from £650 to £389 i think included postage costs aswell when it arrived after numerous weeks the item was held at a postage service called parcel force were i had to pay a farther £80 pounds to have it delivered which i wasn't awear of.i wasn't happy paying this but had no choice if i wanted the item.when I did receive the jacket i was some what happy with it at the start now i have alot of moncler clothing and i dont tend to wear one thing for to long an not to often as i like to preserve an look after my clothing as they are some what expensive i can say I've only wore this track jacket no more than 5 times at say 1 hour at most each time it has started to fray in places were it shouldn't. I haven't even washed it yet as im scared to as to what will happen to it it should not bubble up or fray in a short period of time to be honest I don't even want to wear it again as its noticeable. I'm very disappointed with the jacket.this is the first peace of moncler clothing I have been unhappy with.i have sent jomasshop emails to no avail.so if anyone can help me with this issue I'd really appreciate it.thank you for your help Terry Johnston.

In order to purchase something on their website, you need to open an account. This means you need to provide Jomashop with your email address. Once they obtain your address, Jomashop will spam you incessantly, forever. The unsubscribe button on the bottom of their emails will open a blank page on their website and do nothing. There is literally nothing you can do to stop receiving dozens of email per week once they get your address.

I purchased a Frederique Constant watch. 10 days after arrival, it completely stopped running. I contacted them and sent it back at my cost. After 8 days I've heard nothing. They refuse to exchange it. Each day I call to check on the status a different person tells me the same stock answer, "it's being time tested". Well that would indicate it's running, right? The last time I called, I get a total d*ck that tells me its in for repairs and no further explanation, it's going to e 8 to 12 weeks. That's totally unacceptable, I own a NEW watch for 10 days and it's going to come back as a REFURB in 3 months.

I would not recommend them because if you have a problem with anything you buy from them, the will not stand behind it, and give you the runaround.

I purchased a tissot watch in august 2019. When I opened the box, the watch looks used and I found a hair inside. I contacted customer service, "dee" took my case. She wasn't really helful and when I requested a refund, I didn't get a response until I wrote her that i'm going to dispute my charge to credit card company.

After all the hassles, I made sure with her that I get a full refund, and of course, I only got a partial refund. When I contacted "dee" again (few times), she never responded. I mean if she's not going to do her job, what is she getting paid for? I am never shopping at jomashop again.

I received my watch, but I never wore it because every time I tried winding it, it felt like it wasn't doing anything. I sent it back and it the return form, it said I could return it and get a different watch. I asked for the same watch with a different band. I called today and got a snotty attitude because the woman said it showed signs of wear. I never wore it as it wouldn't run for any length of time to wear it. I'm paying for a watch that was new and now I'm basically being called a liar.

The prices are good on most items...but you are gambling with not having a problem with your order. If you do, you may end up with someone like Rina who has the top 5 world's worst customer service. You will have to use email because they don't answer the phone and will disconnect the call if you hold for 30 minutes and they don't like what you say. Rina will respond to your email request every 3 days and then just give a short irrelevant answer that has nothing to do with your complaint and doesn't bother to look at the history. Shop elsewhere because it is too much of a risk if you have a problem with your order.

Worst customer service and I had the worst experience with Jomashop.
I ordered a Marc Jacobs Aviator Sunglasses for my dad. They ended up sending me a cheap plastic ladies sunglasses. Is this a joke? When I called the customer service, they were very rude and were not even ready to listen or solve my problem. They hung up on me twice, the supervisor was not even willing to talk. What kind of service you guys offer? Customers are treated really bad here. If you want to do good as a company, you should first focus on providing quality service to the customers who trust and purchase from your website. Also, please rehire some goode customer service agents who are service oriented and have a right helpful attitude. Terrible service and will never order again.

Read completely for this is a true and honest review from someone that had very little good experience with this company. Sorry so long but there is a lot of good honest info contained in this review you should know about JS.com before buying.

I can't stress this more that if you have an issue with this company like I've had, see below, you should take the time and report them to the NY BBB and or the NY Attorney General like I did. I am sure if they get enough negative reports they will investigate the company and it's CS practices. Also take the time to read the negative reviews because you will see this is an on going issue with JSs CS. And defiantly do not believe a word that the responding employee/s will write in response to a negative review. I wrote the guy straight out and he completely ignored my email. Just Bad CS!

Also to be fair I do not believe JS sells fake items, just some sketchy products and then offer poor CS.

Jomashops' fail #1: Pre-owned Panerai Radiomer Black Seal watch; the display box was damaged and not recorded in the sale listing, strap was wrong from pictures in the listing, bad time keeping out of the box, stem and crown pulling out after five months and after 4-5 months wait, a week of trying to find out what was up with my watch and reporting them to the BBB and AG I was told it would not be fixed and was offered a shop credit.

I believe Jomashop got my watch back and because it was such a nice clean watch they fixed, relisted it and sold it. Because what else would they do with a beautiful $4000.00+ Panerai Luxury watch that just needed the stem replaced, throw it away, no? That service is easy and pretty inexpensive. I know this seeing I am friends with many jewelers and watch repair people. Then they pretty much made me take a store credit.

I felt because of my experience JS.com's customer service is so bad I did not want a credit but decided I would use it. Bad idea I should have filed a law suit against them to get my watch or money back.

After using some of my credit my next headaches started.

Jomashops' fail #2: JS shipped the items to the wrong address. This is about a 70/30 70% JS, 30% me seeing my info given should have been questioned when it was received wrong. The sales rep asked if my shipping address she provided was correct. My response was yes with what I thought was my address, yet my phone auto corrected and I did not notice. In this case the rep should have questioned that but she did not so the very expensive package got shipped wrong. Luckily I was able to have a local police officer meet me at the wrong address and retrieve the package without incident.

In this order I received a $500+ MontBlanc pen with bad ink and no option for JS to replace the ink. Also after a week of looking they could not find one of the items I had decided on. This is known to buyers whom have had a bad CS experience due to the same issue. JS often does not keep watches in their warehouse leaving the buyer not knowing if they will ever receive the watch they thought was available. As well the Charriol watch I picked was not as described and had water/condensation issues during it's first wear so back it went. That watch has a 10bar/100meter resistance rating so this makes Zero sense seeing it was never submerged into water. See next fail for CS out come for this issue.

Jomashops' fail #4: Charriol watch; watch had water/condensation under crystal after one wear in 4 days and never submerged. After two weeks in JS possession I was told the watch would not be warrantied due to damage to the case, of which was from tools and most positively happened in the two weeks they had it. I found out nothing was done to the watch until the day before I was called and told it was damaged and would not be warrantied. I have pictures of the damage and one of the tests that clearly shows the date it was tested. Never mind they only tested the watch at 3bar/30m, which is only a third of what the watch is rated. sketchy people. Why did they not test it to it's proper resistance pressure? Because they are horrible, sketchy people to deal with and a bunch of hacks.

After three weeks they sent the same watch back to me and that was that. Never mind ignoring my emails asking why they were sending a watch back that clearly was not tested correctly and had issues.

Over view; JS has good deals, that is if you get a good product and do not have to deal with JS CS. I am not the first and or will be the last that will encounter that which is too bad. It's easy for a company to brag millions of happy customers when the customers Never have to deal with the human element at the business. It's the after sale experience that matters for good CS. I have dealt with many companies CS's and never have I had such a bad experience like this.

Here are some awesome examples of proper and good CS. I own a motorcycle and when the after market exhaust failed, 5 years after the purchase, the company replaced a $500.00+ exhaust system free with no questions asked, proper CS. As well recently my trimmer blade failed and again it was replaced no questions asked. These are only two examples I have had with great and proper CS. Good companies will honor the customer way before themselves. As well good CS is taking care of the customer after a purchase. Well JS does not care about the after purchase CS and cares only about themselves and getting rid of their questionable product.

All in all if you choose to buy with JS keep your fingers crossed you never have to deal with the people that work for them, they are not on your side and could care less.

GOOD LUCK!

The spam sent from Jomashop.com is appalling. You can click unsubscribe using the link in their spam email but unfortunately, it doesn't actually unsubscribe you. They have even found ways to bypass my Gmail spam filter. You will get craploads of spam from these guys and won't be able to stop it! I have tried to get this resolved multiple times. I have called customer service but their hold times are also ridiculous. Beware!

I bought a $400 Montblanc pen on 12/19/2018 from Jomashop. Within 6 weeks, the piston housing was cracked and then the piston housing completely broke off. He used it a few times at his desk at home. I contacted Jomashop immediately after he felt the crack (but before the housing broke off). I got a rude response from Rina who told me that I should take responsibility for my husband breaking the pen. Yes, Rina, he's a professor using a Montblanc fountain pen at his home and HE broke it by um, yes, writing with it, that's plausible. Anyway, I left an online review of Jomashop and then another Jomashop rep contacted me and asked for photos of the crack. As my husband was placing the pen in the light to take the photo, that's when the piston housing broke off. I sent the photos and again, the response was NO REFUND. I suspect now that it was a fake Montblanc because my husband has had 3 other Montblancs for years without any issues whatsoever. Stay away from Jomashop and their fraud.

I ordered end of July 2018 two Tissot mens watchs.
Today is 17 September 2018, and i still have not received them. When i email Jomashop, im told its on its way. I live in South Africa, and items from another company in the USA has already arrived and that order was placed weeks after my order with Jomashop.

I would DEFINITELY never purchase anything from them ever again

Was travelling in the US and had the opportunity to take advantage of free shipping so I purchased a watch from the site and had it delivered to a friend's house while in the US. When I got home (another country) and had a chance to open the box, it was a broken product. Customer service wouldn't agree to cover the costs for shipping for repair (only willing to reduce shipping cost from $55USD to $35USD) because the shipping address would be different from the original address. Basically was given no viable option other than to pay the shipping fees to repair a watch that was delivered in a non-functional state. Very disappointed.

Jomashop sells "grey market" watches! I bought nice Tissot watch with 2 years warranty. Actually, I received no paper with TISSOT Warranty, but I was told that warranty is provided by Jomashop. They worked for 1 year but then stopped, I send them 5 times for exactly the same repair and every time it was fixed, they worked only for 1-2 days. On the fifth time, they sent me watch back with no repairs and told me the watch can not be fixed because it was damaged by me. Pure lie and after 2 minutes of talking to me they just drop the phone and said fix it yourself.
NEVER BUY WATCHES from this junk shop! Send me mail and I will provide a lot more details about that business.