JomashopI was sent damaged goods and then told I had to pay for shipping for repair

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a verified customer
Verified customer

Was travelling in the US and had the opportunity to take advantage of free shipping so I purchased a watch from the site and had it delivered to a friend's house while in the US. When I got home (another country) and had a chance to open the box, it was a broken product. Customer service wouldn't agree to cover the costs for shipping for repair (only willing to reduce shipping cost from $55USD to $35USD) because the shipping address would be different from the original address. Basically was given no viable option other than to pay the shipping fees to repair a watch that was delivered in a non-functional state. Very disappointed.

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