Johnny Carino's review: Manager / overcharge

I placed an order at AUSTIN-PARMER, 12901 North I-35 Service Road, Austin, TX 78753 from the website. It was Order # [protected]. The name on the order was: Rabbi Bam.

Payment Method: Google Pay Visa x-1067. Amount: $81.64, ORDER FOR PICKUP, Order ready at 6:29 PM, TODAY (FRIDAY, 12/10/2021). When I went to the store it was not in. It was not there. It was not delivered. So I ordered again and paid cash. The manager on Friday evening told me that if I got charged a second time to call on Saturday evening and they would take care of it. It turns out that my card was charged that second time, so I called the store. There was so much noise on the phone I could barely hear the manager and he could not hear me, asking me to repeat everything 2 or 3 times. I told him to go somewhere it was quieter, because the noise was on his side and I had to speak up and I was getting a headache. He told me not to yell, and hung up on me. I called back, and he hung up again.

A - Please remove the charge for that amount or reimburse it.

B - Censure your Saturday night manager and remind him not to be belligerent to customers or hang up on them. And let him know that he is personally responsible for the loss of an average $81.00 a week, Friday night customer. I will never again go to that restaurant, having made it a staple for the past 2 years.

Rabbi Bam Rubenstein