JohnLewis

Traumatised as a result of dealing with John Lewis customer service. Computer was in guarantee and broke down. Language used was inappropriate not in keeping with discriminatory laws. Said all we can do is deal with it internally despite conversation record. No apology. Told me I would be lucky to

Get the equivalent back. Eventually offered me £200.00 less than suggested equivalent. Told me I was lucky. This is the most awful treatment I have received from customer advisors as well as customer service managers. Two month later I can take the broken computer unfixed. Or accept the offer. Shocking

So I just bought myself one of those fancy Samsung fridges with the big freezer on the bottom from John Lewis for five hundred and nineteen quid. But when it arrived, it had a ding on the side. I told the tech people at JL and I must have sent them 5 emails and called them like three times before they finally offered me 50 quid off. I mean, seriously? I was super bummed out since I was expecting the best from JL, but they let me down. I reckon I'm gonna have to think twice before buying from them again.

I'm not one to complain, but my experience with JohnLewis (johnlewis.com) has been pretty rough. I've had to wait for what feels like ages on the phone and have even been hung up on! To make matters worse, I paid ?95 for what they call "extra care," and it's already been four weeks, but my machine still remains broken. The promises that they've made on the phone and online haven't been fulfilled, leaving me feeling frustrated and annoyed.

Sadly, this isn't the first time that I've had trouble with JohnLewis. I once had a delivery that never arrived, and there was no explanation given. I ended up having to cancel my order altogether.

It's a shame because I've been a loyal customer for the past 25 years and have spent a fortune at JohnLewis. But after all of these issues, I don't think I'll be shopping there anymore. It's truly a disappointing experience, and I hope they can improve their customer service in the future.

I had a terrible experience with JohnLewis.com recently. I bought a washing machine from them, a BECO brand, and after just a month of using it 4 or 5 times to wash clothes, the engine began to make a loud noise after only 20 minutes of washing. To make matters worse, both JohnLewis and BECO avoided honoring the warranty. It's really frustrating because we work hard for our money and it feels like it's going down the drain when things like this happen. I wouldn't want anyone else to be a victim of this kind of service, so be careful if you're considering buying from them.

Bought a new integrated dishwasher from John Lewis. First 2 days it worked well but then it started showing some faults, which was very disappointing. I had to wait for 2 weeks for a Bosch engineer to come out and take a look. The fault was really surprising, the engineer discovered that the machine had been badly installed and could have been really dangerous as there was water inside a pipe that had electric wires internal. The engineer couldn't fix the issue and had to order some parts which will take another 10 days to arrive.

I tried to reach out to John Lewis customer service but it was very frustrating as they keep passing me from one department to another without any resolution. They were all very sympathetic but not able to help me resolve the issue. This has been a really frustrating experience and I expected better from such a well-known brand like John Lewis. Hopefully the issue will be resolved soon and I can start using my new dishwasher properly.

So, my wife went and got herself an Apple Watch from JohnLewis.com. No biggie, right? Well, turns out that this thing went wrong quite a few times. I mean, it was a headache for us, honestly. Eventually, we came to the conclusion that we needed to send this thing back to JohnLewis to be either fixed or replaced. It's just common sense, right?

Now, here's where things start to get a little funky. Let me paint the picture for you. The watch was in pristine condition. I'm talking no scratches, no chips, nothing. So, can you imagine my surprise when I hear back from JohnLewis that the case was shattered? I was absolutely appalled! And what's worse, they said it was my own doing! Like, come on, man. I wouldn't just break my wife's Apple Watch for no reason. I'm not even that clumsy!

Now, here's the kicker. Because I don't have any proof that the watch was undamaged, JohnLewis is refusing to stand by their legal obligations. That's right, they won't do a thing for me. Instead, they've decided to tell me that it'll cost me ?320 to repair it because I broke it somehow. Like, how ridiculous is that?

At this point, I'm furious. I mean, I've got a trashed watch on my hands, and now they want me to shell out more money for it? What a joke! Needless to say, I'm never going to use JohnLewis again. Honestly, I don't even know how they stay in business when they treat their customers like this.

I've had two bad experiences ordering from JohnLewis.com now. Most recently, I bought a mattress from them and it was delivered by their DPD service. Unfortunately, the mattress arrived in a terrible condition - it was dirty and even broken in some places! As you can imagine, I was pretty disappointed with my purchase.

However, I was hopeful that customer services would be able to help rectify the situation. After all, John Lewis is known for its high-quality customer service. But unfortunately, things didn't quite go as smoothly as I had hoped.

I spoke with a representative who arranged for the mattress to be exchanged the very next day, before 10:30am. However, when the time came, the mattress was nowhere to be seen. Instead, I received a text message from DPD saying that the delivery date had been changed.

I tried to get in touch with John Lewis customer services again, but was told that I would have to wait for a phone call from a different department. Needless to say, I was pretty frustrated by this point.

Overall, I would advise against buying anything online from JohnLewis.com. While they may offer good customer service in theory, my experiences have left me feeling severely disappointed.

I can't believe what happened when I ordered an item from JohnLewis two months ago. They said it was sent to some other company that takes care of the delivery, but then things got weird. The delivery company (or at least the people pretending to be them) kept trying to deliver but I was never there, and they didn't even leave a note saying who they were. After a while, they gave up and took the item back. That's when the real trouble started.

I tried to contact both the delivery company and JohnLewis, but each one kept saying it was the other's problem. Nobody could tell me what had happened to my package or where I could pick it up. I was at my wit's end! To make matters worse, the item I had ordered was now sold out. If I wanted it at all, I would have to go through the whole process of ordering it again from scratch.

It's really frustrating that neither JohnLewis nor the delivery company could take responsibility and help me out. I don't think I'll be ordering from them again after this. The whole experience was just pathetic.

Yo, so I gotta say, I had some major beef with John Lewis. Like seriously, what kind of company scams a bunch of kids out of their LEGO prizes? Our class worked hard all year and we were supposed to get some sweet LEGO sets as a reward. But then John Lewis comes in and snatches them away. And get this, they were supposed to be for underprivileged kids! How low can you go?

And then, when I called them out on it, all they cared about was getting me to take down my negative review on Trustpilot. Like seriously? That's all you care about, not the fact that you screwed over a bunch of kids? I mean, I don't know why my first review got deleted, but whatever. John Lewis, you are an embarrassment.

I gotta say though, this whole experience has made me realize that there are some shady companies out there. I used to think John Lewis was legit, but now I don't know what to think. I mean, if they're willing to screw over a bunch of kids, what else are they capable of?

So yeah, definitely think twice before doing business with John Lewis. They may seem all friendly and professional on the surface, but scratch beneath the surface and you might not like what you find. Shame on you John Lewis.

John Lewis is really getting to me these days - I'm just not happy at all with how they're treating customers during these dire times of covid. I had this gift voucher that expired during lockdown, and since I was stuck at my parents' house during this wild ride, I wasn't able to spend it online, or even in-store where my flat was located and the voucher was. Now, given that all their shops were shut down and all, I figured that it wouldn't be too difficult to get them to extend the gift voucher's deadline for the period during which I was unable to go in and use it. Boy was I wrong! The customer service representatives just kept telling me how it was my fault for not predicting the national lockdown, and knowing to spend the voucher earlier. What do they take me for? A psychic? I was really so cheesed off, but what could I do? Dreadful times we live in.

I had a terrible experience with JohnLewis when I ordered a washing machine from their website. Unfortunately, when the machine arrived, it was missing a crucial part, which was incredibly frustrating.

After waiting patiently for a few days, I called the company on February 5th to see what the next steps were. Unfortunately, their customer service left a lot to be desired. The person who took my call promised that someone would get back to me within 3-5 days to resolve the issue, but I never heard anything from them.

To make matters worse, it took me 11 whole days to finally get through to a representative named Amy, who was rather unhelpful. Instead of taking ownership of the situation, she told me I had to ring the manufacturer directly to sort the issue out. I thought this was incredibly unprofessional and not what I expected from a company like JohnLewis.

What really frustrated me was that I explicitly asked for JohnLewis to take care of this issue and get the missing part sent to me. Instead, they expected me to chase the manufacturer myself, which was not what I signed up for.

Overall, I would recommend avoiding JohnLewis if possible, as their service left a lot to be desired. I had to ask for a manager to contact me and sort out the issue before I took matters further, which was not what I expected from a reputable organization like JohnLewis.

On 4.9.2012 I placed and paid for a John Lewis JLWM1200 washing machine and on 26 9 2012 they confirned delivery on 4.10.2012. On 12 .10.2012 John Lewis emailed a returns number 4546607 because the machine had been delivered with a dent in the front the size of a tennis ball. On 12.11.2012 John Lewis emailed an apology that the second replacement machine was faulty. It had stopped filling with water from the mains after wash making only a buzzing noise. On 28.11.2012 John Lewis acknowleged my complaint about the non installation of the third replacement machine promised. In fact no one turned up to do it. In a series of emails from Maxine Hodge on 28 11 2012, Lizzy Plasman 29.11.2012, I was given the following catalogue of excuses. That the installation engineers turned up at the house on the first occasion being let in by my neighbour. That they did not find the machine in the kitchen and as they are not required to move it next to the plumbing due to health andsafety reasons left. I informed her that the plumbing for this machine was in the conservatory and the drivers delivered the machine 2ins away from the pipework, sending a photograph.
In the next email I was asked to contact the installation team to see if the machine could be installed in a conservatory, to which I replied that it was the responsibility of John Lewis to inform me of any problem with this not mine as if they hadn't messed me around enough. No telephone calls arrived from the installation engineers as to why the information failed or for when the next one was booked on the 3rd December. Then followed emails from David Robertson 30.11.2012, Michael Gebauer 30.11.2012 and Tristan Sire 3.12.2012 all apologising for this situation promising to sort it out and asking me to bear with them. Meanwhile the installation booked for yesterday 3rd December came but again no one turned up. Eventually I received a John Lewis answerphone message stating that I had been booked in for installation again in 8 days time. That the engineers turned up last time looked through into the kitchen and seeing no washing machine in there went away. That they were not aware it was in the conservatory with the plumbing. Hence i emailed John Lewis informing that the only window into my kitchen is currently boarded up (due to renovation) and as the locked conservatory runs along the back of the kitchen it is impossible to see into the kitchen from there without going inside. I have therefore received a series of lies via John Lewis' installation engineers dept who seem to be deliberately covering up why they chose not to turn up on the days arranged, and fobbing me off in the process. This is why I am referring this complaint to you as I have given John lewis every opportunity to resolve this with compensation.

I was considering a Panasonic camera at John Lewis Brent Cross which i had seen at a local shop for £40 less. The sales person assured me that they would reimburse me the difference under their 'never knowingly undersold' policy so i went ahead with the purchase. John Lewis have since three times rejected the claim due to small print which they claim is in terms and conditions not provided in the store, despite my requests at the time of purchase, and despite incorrect point of sale procedures which they dismiss as unimportant to my valid claim. They say the part time sales person had no authority to commit the store.

From discussion with staff and from the net, I realise now that the store employs people specifically to reject claims and reduce payouts, and that the policy is so corrupted as to be worthless. They will only match prices with stores they decide to match, not local shops who might be cheaper. Every customer needs to be aware that customer satisfaction is dead at this store.