Jo-Ann Fabric and Craft Stores review: customer service poor ( 1 comment)

I have a complaint about how a JoAnn's Store manager handles customers. I purchased a set of 'Just Glitter' silver & gold for fabric. The product didn't work. I live in the Olympic National Rainforest 45 mi to nearest town/170 miles to JoAnn's Fabric in Vancouver, WA where I go once a month. 4 weeks later in Vancouver at JoAnn's Fabric I ran in on a rush to return home that night (3 hour drive with storm approaching). I walked in, went to the 'Return Items' line. There were 2 girls behind that counter but one told me to go to the end of the main 30 person checkout line to get a refund because they were busy. Even after hearing that I had to drive 170 miles home with a storm coming up, the manager simply and without any emotion reitterated "it's company policy. You'll have to get in line and wait like everyone else". Everyone else had items to check out not return! So I had to leave angry and without a refund, because I needed to get home before the storm. So either the counter that is designated 'Returns and refunds' should take precedent if a customer comes in with a return - even when there are a lot of people needing to checkout, or the 'Refund and Return's' sign should be removed. The best way the situation could have been resolved and kept everyone happy was if the manager would have complied with my simple customor request that since they were so busy - that perhaps the manager who was just standing around could in deed issue the refund - since there was one fo the registers free behind the Refund and Returns coutner. An all-around negative, unsatisfying experience for me - but since that is the only Jo-Anns in Vancouver, and the one that I can access once a month - I will need to still purchase items from the store. If there were any options, I would never go into another JoAnns Fabric again - simply because of this one manager's uncaring atttitude and actions.