Jo-Ann Fabric and Craft Stores review: Constant mistakes

I took a large order of masks back because of poor quality and two were not packaged. The manager told me I couldn't have ordered them from her store, When I showed her the packing slip she said I must have removed the mask from the package. Very rude. From another purchase: It took 3 hours for me to check out after my material was cut. The clerk had to write the number of the material down because her handheld device wouldn't work. The cashier didn't know how to input the numbers properly. A different manager took the stack of material back and ran each piece again. When I got home one piece was missing but, because of distance and gas I didn't complain. When I finished the top to my quilt I unfolded the bottom material to quilt. Instead of 1 1/2 yd it was 38 inches wide. I had to take it back of course but, had to get a different piece that no longer matches the top and cost twice as much. Coupons are useless, especially for in store purchase. One of the materials I got for piecing had 1 yard of unusable because of poor cutting. I've never had so much trouble.