I needed a quick oil change so I went to the nearby Jiffy Lube on January 19 2011. I was up-sold a cabin air filter for $50. I previously had no idea the cost of such an item but upon checking at my local AutoZone I found them to be a mere $13! It took Jiffy Lube under 30 seconds to install the new filter. I was shocked that they would mark an item such as an air filter up so much. Considering the final bill came to $88.05 and I had also brought my own oil and oil filter, I felt I had been ripped out. Jiffy Lube takes advantage of those like myself who are unaware of the cost of servicing your vehicle. I will never go back to a Jiffy Lube and consider them to be dishonest.
The complaint has been investigated and resolved to the customer’s satisfaction.
1 comments
I used to work at a jiffy lube. They try to keep your ticket price high to reach bonus. Management gets most of it. the higher average customer pays $50.00 and up the better the bonuses are. They pressure the workers to sell you any and everything even if it's not needed. I hated to basically mislead people.