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Jewlr
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3.9 68 Reviews

How responsive is Jewlr's customer service?

2 Resolved
17 Unresolved
Poor 🫤
Jewlr is a rare visitor on ComplaintsBoard, so the pace of resolving complaints leaves much to be desired. We believe they should spend more time and effort on reviews to naturally grow customer loyalty. As for reviewers, we'd advise carefully reading existing reviews to understand what to expect. It's also helpful to go through the few complaints that Jewlr has already resolved to get a clear picture of their customer interaction and potential challenges in resolving your personal issue.
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Jewlr reviews and complaints 29

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Newest Jewlr reviews and complaints

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9:53 am EDT
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Jewlr I ordered a ring from Jewlr.com

I ordered a ring from Jewlr.com. I requested it be sized before it was mailed. The company said they could not honor the size I needed, so I requested they cancel the order. Even though the order had just been placed the company said it was already in the mail and I could return it when it arrived. I contacted them when it arrived and they said I had to print off a return label to send it back. I have told them twice that I have no way to print anything and said I will send it back at my expense if they will send me their address. They have refused my request, saying I must follow the instructions they sent - which I cannot do. I just want an address so I can return the item. Can you help?

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7:59 am EDT
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Jewlr I bought a mothers ring from them the first week one of the stones fell so I send it back they repaired it then again

I bought a mothers ring from them the first week one of the stones fell so I send it back they repaired it then again it fell off I complained about to them they offer me to repair it u told them this will be the last time or I will refund they didn't mention to me that if I repair it I cant refund it they just gladly repair it again my stone fell out for the 3rd time I email them they said that they will send me my labels threw email and once they recieve my ring they will refund me a week later they email me saying they are going to give me a store credit I said no because I'm financing that ring so store credit wont work and I refuse to buy from them again they told me they cant refund me but the person that was handling my situation a week ago said they will refund me my money and I have the email to prove it the manager was suppose to call me they never did so no I'm stuck financing a ring that I no longer have I feel like they took advantage of me all I want is my refund I was told they will refund me once they get the ring back and that exactly what I did returned my ring

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Fidepric
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Mar 29, 2024 5:37 am EDT
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I purchased a ring that is advertised as sterling silver. 925. Received a paper stating it is sterling silver as well. It is not real silver, my finger has turned green.

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E. Huynh
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Mar 26, 2024 10:44 pm EDT
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I ordered a ring from Jewlr.com. I requested it be sized before it was mailed. The company said they could not honor the size I needed, so I requested they cancel the order. Even though the order had just been placed the company said it was already in the mail and I could return it when it arrived. I contacted them when it arrived and they said I had to print off a return label to send it back. I have told them twice that I have no way to print anything and said I will send it back at my expense if they will send me their address. They have refused my request, saying I must follow the instructions they sent - which I cannot do. I just want an address so I can return the item. Can you help?

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10:50 am EDT
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Jewlr Jewelry not what I bought cheap junk missing diamonds

This is for children or just junk jewelry. If you say these are real then it's real junk. You can't see the ring or necklace without a magnifying glass. Can't read the engraving so sorry I wasted my time and money I'll definitely be returning them. Stones aren't cut the same paid extra for genuine diamonds on the side of the ring and there just bumps are diamonds even set there? I paid extra for engraving but can’t even see it it’s small but also barly engraved into the metal.

I'm just very unimpressed with all of it. I’ll spend more elsewhere for quality items. I recored myself writing this review and I’ll post on BBB and sitejabber & Facebook and record any phone calls (this place is shady) till my money is returned. You will be sorry you used this site…

Claimed loss: 467.45 was spend and they don’t allow refund without a RMA # but won’t give me one for the other things I bought.

Desired outcome: They still owe me $44 for the item I’ve wanted to return and they refuse to give me a retund # for.

Confidential Information Hidden: This section contains confidential information visible to verified Jewlr representatives only. If you are affiliated with Jewlr, please claim your business to access these details.

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Is Jewlr legit?

Our verdict: Jewlr's operations, reviewed by Complaints Board, reveal a mostly legit stature albeit not without reservations. This assessment encourages users to navigate Jewlr's offerings with a discerning eye, especially scrutinizing the fine print and any user feedback closely.

Jewlr earns 61% level of Trustworthiness

Good Credibility Notice: Jewlr rated around 61% by Complaints Board. Generally safe, but exercise caution in information sharing.

Jewlr has received 10 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

The age of Jewlr's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Jewlr.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up Jewlr and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • Jewlr protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  1. Pros
    1. Wide Customization Options
    2. Direct-to-Consumer Pricing
    3. Handcrafted Quality Jewelry
    4. 99-Day Return Policy
    5. Free Shipping Worldwide
  1. Cons
    1. Limited brand recognition compared to giants like Tiffany & Co.
    2. Customization options may overwhelm some shoppers.
    3. No physical stores for in-person browsing or fittings.
    4. Relatively narrow product range compared to larger jewelers.
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12:00 am EDT

Jewlr Personalized Jewelry with a Touch of Elegance

If you're seeking a touch of elegance in personalized jewelry, Jewlr.com might just be the perfect fit for you. With a rating of 4.3 stars from over 1,160 reviews, it's evident that customers are generally satisfied with their purchases. The beautiful rings, exceptional customer service, and thoughtful free gifts have left many customers delighted. While there have been some challenges reported, the overall sentiment leans towards satisfaction. So, if you're looking to add a personalized touch to your jewelry collection, Jewlr.com could be the ideal choice for you.

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Jewlr My boyfriend loved this product

So i have seen many reviews on jewlrs products many being hit or miss. I was very scared buying a product online from a retailer not many people have reviewed but I decided a few things needed to be said. I ordered my boyfriend a tungsten band for around 80 dollars I thought it was a good deal and was very happy with the purchase. When it came it it was a tad to big but that was my own fault it was very nice and I didn't see any scratches or Mark's whatsoever it came in a basic black ring box and it comes with certificates of authenticity. My boyfriend loves this product and has has it since Christmas and has had not a single problem no green finger and the ring has a nice weight to it while still being light. It came on time as well but tracking was a bit off!

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Jewlr Outstanding!

The original ring order arrived with some finishing issues. After sharing photos of our concerns, customer service was prompt to provide return Instructions for repair. Additionally, we needed the ring two sizes smaller. Jewlr also promptly refunded the premium for the size originally ordered. After about 2 weeks, we inquired as to the status of the repair and within hours we received a reply with the estimated date of delivery. We had an upcoming family reunion over the July 4 holiday and very much wanted to share this occasion with them. We asked if possible, could we receive ring on or before July 3. Again, within hours of our request, customer service said delivery could be expedited for July 3. The ring arrived as promised and was exactly what we hoped for! If customers are looking for quality, value and excellent customer service, look no further. Thank you Jewlr for an outstanding experience!

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Jewlr Well crafted, quality, custom made jewellery!

I ordered 3 classic flip pendants from Jewrl. Admittedly I was a little skeptical about ordering "genuine gold" jewelry online. I find it difficult to gauge gold without feeling the weight. Jewrl's catalog is quite extensive with plenty of alternatives to help make your piece perfect for each customer. When adding stones to your piece you can select genuine or simulated, 10k or 14k and white, yellow or rose gold.
I found ordering quite simple except that there seemed to be a bit of a glitch in the app. I was ordering genuine stones for all my pieces however, during checkout the order changed to simulated stones on several occasions of course needing me to go back a few times to make corrections. This was a little frustrating.
My 3 pendants were created in approximately 10 days, delivery shortly there after. I must admit, the pendants are stunning! They have a good weight to them and are beautifully detailed. Definitely a quality piece of jewellery I will be most proud to gift to my children. Jewrl is definitely now my first stop for quality jewellery!

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Jewlr Gorgeous!

My ring is so beautiful and it came in a timely manner. I was a little afraid that my ring is going to come late because it wasn't shipped until the last two days. However, it came even earlier on the scheduled delivering day! The sizing is very nice, it fits very well on my finger and the ring itself is absolutely gorgeous. The website was very easy and fun to navigate. I love Jewlr and will definitely be a returning customer!

One thing I want to make a note is if you try to contact their customer service, do it when they're available to do LIVE conversation on their working hours. It's so much faster and easier. I find them very unresponsive to the usual emailing system. Basically, if you need customer service, LIVE conversation during their working hours is the best way to go. So that's a little bump on the customer service but the quality of their product is great!

I left this review on Jewlr's website itself but I couldn't find a way to attach the pictures. I really want to show the world how beautiful this ring is so I upload my review again on this website!

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Jewlr Everything We Wanted and More!

My boyfriend had previously bought me a promise ring from PEOPLE'S Jewellers and the ring was very very pretty but didn't hold up too well. After a couple months the entire band had been bent and the stones were cloudy. I had purchased his promise ring from Jewlr and we were more than happy with it. It was exactly how we wanted it, it fit perfectly and the engraving was just too cute. So about a year later, my boyfriend lost his ring at work and i ordered him a new one (the same ring, just a different engraving font) so he went ahead and ordered me a new ring, this time from Jewlr. Our rings ended up coming on the same day and I bawled my eyes out when I saw them. These rings were the most gorgeous rings ever, and I couldn't even believe they were ours, and for so cheap! We were beyond happy with them, and to this day our rings are still as perfect as the day we received them. My ring is very sparkly still and the engraving still looks brand new. I recommend Jewlr to EVERYONE. I love them! (The picture with the two rings on one finger is my old promise ring and my new one.)

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Jewlr Quality, beauty and value!

My experience with Jewel was fantastic! I ordered a mother's ring with 7 jewels across a band. I was shocked when I received it and it was such a quality piece. The band is very thick and each stone is pristine. I have had a dream of making this ring (which is actually a family ring with my husband and my stones also) for almost 10 years. I knew we weren't done having kids so I waited until I was sure our family was complete. I never imagined I would be able to obtain such a beautiful piece at such an affordable price. Having five daughters I couldn't afford to spend thousands of dollars to have a custom made heirloom. Jewel allowed me to do this at an exceptional value without compromising any of the quality. I would recommend this company to anyone! I also utilized the free resizing option that they offer because I ordered my ring half a size too big. The process was quick and customer service was accommodating and user friendly. I am delighted to have my ring and it will never leave my finger. Thank you to Jewel for helping to fulfill a dream of mine beyond what I ever imagined.

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Jewlr Customer Service went above and beyond for me!

I ordered a special promise ring for my boyfriend and it unfortunately broke into three pieces in less than three months. I was quite bummed because I had to save up for that ring and I never thought it would break so quickly. Especially because my boyfriend had bought me a ring and necklace from Jewlr which have both been in great condition the last 2 years. Fortunately I was helped by Kim K, and she quickly helped me resolve the issue by submitting a ticket for a replacement ring at a discounted rate. Because it was so close to Christmas I needed to wait until January to be able to afford the replacement ring even at that discounted rate. I needed to ask for a new link because mine had expired by the time I was able to come up with the funds. As I reached back out to Kim I explained how sorry I was for taking a while before paying for the replacement; I am a full time college student who works two jobs. She was able to give me my ring for free. It means a lot to me that she went above and beyond for me. A small choice Kim made had a huge effect on me and I'm very grateful. I will continue to purchase from Jewlr and tell all my friends about them. Thank you Kim!

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Jewlr I am beyond amazed!

My brother in law asked me to help him find a special piece of jewelry for my husband's sister to celebrate their 50th wedding anniversary. When we could not find anything we really liked at local jewelry stores, I started shopping on line & found this beautiful mother's family tree pendant with genuine stones placed in the branches of the tree at JEWLR. Shopping experience was perfect - I could place the gems on the tree in the order I preferred, see what it would look like & re-arrange them several times to get the most appealing placement. I could choose from several styles of engraving to add the family name onto the pendant. Once the order was placed, I got several emails to confirm the purchase, let me know when the item would be delivered, and instructions on how to track my item. The pendant arrived as scheduled, perfectly packaged in a lovely presentation box. My brother in law was blown away - the pendant is stunning! The enclosed card had his message written in beautiful script. There was also a card explaining what each stone was and what month it represented. And there was a lovely heart necklace included with his purchase as well. I am beyond amazed! What a wonderful purchase, reasonable price, and excellent shopping experience! Thank you. I know my sister in law will be very pleased to receive this lovely, meaningful necklace. You have a client for life!

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Jewlr Very happy with my purchase

I ordered the "Classic Separated 2-5 Stones Mother's Ring", choosing a sterling silver band with simulated stones. Rather than it just being the kids' stones, I decided to create a family ring. From left to right, we have Amethyst for me, Pink Tourmaline for the hubby, Garnet for our son and Sapphire for our daughter. I wasn't looking for anything overly fancy, just wanted a simple ring to represent us four.

Shipping was quick and I received my ring 1 week after ordering, even with a stat holiday and a snowstorm within that time frame. I will mention that I live within a few hours of Toronto Ontario, so that very well could have had a positive effect on the delivery.

When I initially ordered my ring I selected size 8. Unfortunately when it arrived it was much too big. I decided to purchase a ring sizing set at my local craft store to better determine the exact size I needed my ring to be. In all honesty, I wish I'd done that beforehand! I had to pay shipping both ways, to get it to Toronto and back, with the cost of the first resizing free. In total, that was an added $26. Again, my error, not the company's. I had my ring back within a week and now it fits beautifully.

I never had to contact customer service, as the company website makes it easy to find the information regarding resizing. It was as simple as clicking a link to request a resizing form, printing it and filling it out before sending it back with my ring.

My experience with this company was very easy, quick and hassle free from start to finish. The selection is decent and prices are very reasonable. I would gladly purchase from them again and I highly recommend them.

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Jewlr Cheap looking and terrible at communication

This site looks super sketchy, one of those ads that randomly popped up on my boyfriends Instagram and he sent me a wedding band that he liked. I paid a pretty good amount for it... almost $450. I got it in the mail and was pretty disappointed, it looked like a cheap piece of jewelry I could've gotten at Walmart but the gold piece around the center looked like the rings you get from the little quarter machines as a kid. I got a necklace as a "free gift" and that looked pretty crappy too. I then contacted the website for a return form. The site said it would take 5-7 business days to get it to me... two weeks later I had not heard anything. I went to email their customer service and they sent an email saying they'd send me a form in 5-7 business days AGAIN. So I decided to call that day and got the form sent to my email immediately. I sent the ring back following the instructions and three days later I got an email saying my refund would be back in my account in 5-7 business days. I got the full refund 5 days later. Only good thing is the 99 day return policy.

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Jewlr I ordered a mothers ring and paid for genuine gemstones

I ordered a mothers ring and paid for genuine gemstones. The ring that I received did not contain genuine stones. The center of the emerald was clear and I could see straight through the bottom of the gem. I sent several emails asking how I go about reordering this ring with the assurance of receiving genuine gemstones. They never answered any of my emails. As soon as I started a request for a return, they immediately sent instructions with my name and order number explaining how to send it back to them. They never answered any of my emails regarding my complaint with the simulated gems that I received despite paying for genuine gemstones. They only replied on how to return it. I absolutely did not receive that which I ordered and paid for from this company. I absolutely loved the ring and would have reordered it, but I now no longer trust this company. UPDATE PROVIDED APRIL 20/21: I sent the ring back last week and emailed them asking for an update on my refund. As typical, they did not respond. I checked the postage tracking, and they certainly did receive it, however, no one is providing an update on issuing my refund.

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Rozpa
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Mar 23, 2024 12:11 am EDT
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I have initiated the refund process within my 90 day guarantee. The website doesn't send me anything. I reached out to help and are not getting any responses, except one that it will be sent. This has been a two week process. I would like to resolve this quickly but I feel as if I'm being taken advantage of. I will be giving a fair amount to time (one week) for this to be responded to properly and handled or I will attempt to charge the entire charge back to my bank. The site offers a 90 guarantee of refund with no reason and I want to return the merchandise for a refund.

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Penguleas
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Mar 22, 2024 2:11 am EDT
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I bought a mothers ring from them the first week one of the stones fell so I send it back they repaired it then again it fell off I complained about to them they offer me to repair it u told them this will be the last time or I will refund they didn't mention to me that if I repair it I cant refund it they just gladly repair it again my stone fell out for the 3rd time I email them they said that they will send me my labels threw email and once they recieve my ring they will refund me a week later they email me saying they are going to give me a store credit I said no because I'm financing that ring so store credit wont work and I refuse to buy from them again they told me they cant refund me but the person that was handling my situation a week ago said they will refund me my money and I have the email to prove it the manager was suppose to call me they never did so no I'm stuck financing a ring that I no longer have I feel like they took advantage of me all I want is my refund I was told they will refund me once they get the ring back and that exactly what I did returned my ring

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GloryGrabs
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Mar 21, 2024 9:37 am EDT
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Order on December 9th. January 1st and still no product. Tracking number doesn't even give an estimated delivery date.

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3:54 pm EDT

Jewlr Order not received

The order was expected by July 13th, was delayed on the 12th. On the 21st I contacted FedEx who told me the package was delayed because it was empty. I then contacted Jewlr who denied that claim, offered no apology despite it being 9 days after the expected delivery with no delivery date in site, offered no refund on even the shipping costs (they had already charged my card in full for the product), and then promised me a 10 business day investigation into the matter. Only following my expression of dissatisfaction and demand for a refund in full IN ADDITION to timely receipt of my order, Jewlr gave me a full refund and also canceled my order.

Desired outcome: I would like my original order to be delivered since, according to Jewlr, it was shipped and is already in transit.

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2:07 pm EST
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Jewlr Multi band crossover ring with gemstones

I ordered this ring in November 2019 but the opal fell out in December (order J1038703655). I received the ring back repaired in January but the opal fell out again in March, the ring was sent back for repair in September due to covid lockdowns etc but by November the opal had fallen out again. I was refused a refund but they promised to remake the ring and I agreed to have the genuine opal changed to a simulated one to. The ring was sent back to me in January but it was the old ring repaired again. I have no confidence in this ring as the same stone has fallen out 3 times so don't feel I can wear it. After emailing them they said they would remake the ring but are now not responding to any of my emails

Desired outcome: Refund or a new ring

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8:51 am EDT
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Jewlr mothers day ring

Ring came in damaged. It was awful. The material is poorly made. And their customer service sucks. DO NOT ORDER FROM THEM.

My hubby ordered me a ring for Mothers Day. The names are so tiny its hard to read. The ring didn't even come in round. And when I confronted them about it they said I pulled the tag too hard to pull it off the ring. Which the tag is still on it. I NEVER even tried to pull the tag off because it says if tag is removed you can't return. Why would I keep a damaged ring?

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5:26 pm EDT

Jewlr no response on damaged item case

I received the jewlr package, and it was torn and open. The ring that I ordered was missing. I contacted jewlr and they said they would have to discus the matter and get back to me soon. I still have not heard back after over 2 weeks of waiting. I dont know what to do, I'm out the money and was counting on having a refund or replacement sent promptly as the ring was a gift. But I have been left in the dark.

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2:06 pm EDT
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Jewlr melt your heart infinity necklace

Ordered a personalized necklace, it arrived broken. Shipped it back, 2nd version arrives and my name is spelt wrong, even though it was right on the first one. Shipped it back, get my 3rd verson and my daughters name is wrong, although it was right on the first two.
I am now getting a "partial" refund, they are deducting shipping, and the customer service girl never mentioned that on the phone. Now I am out some of the money I paid and still have no necklace. TERRIBLE

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Jewlr In-depth Review

In summary, Jewlr offers a user-friendly website with a wide range of customizable jewelry. The quality of materials and craftsmanship is commendable, and prices are competitive. The packaging is attractive, and the ordering process is straightforward. Payment options are secure, and shipping services are reliable. The return policy is customer-oriented, and customer service is responsive. Reviews reflect a positive customer experience. Jewlr's commitment to ethical sourcing is a plus, and the brand enjoys a good reputation. Promotions and discounts are available, and there is a loyalty program. International accessibility is provided, and the brand has a strong social media presence. Compared to competitors, Jewlr holds its own, making it a recommended choice for personalized jewelry.

Website Navigation and User Experience

The website is easy to navigate with clear categories. Filters help in finding products quickly. Pages load fast, and design is simple, which is good for focus on products.

Product Range and Selection

Jewlr has a wide selection of jewelry including rings, necklaces, and bracelets. Many styles and options are available for different tastes.

Customization Options

Customization is a strong point. You can choose metals, gemstones, and engravings. The preview feature is very helpful to see custom jewelry before buying.

Quality of Materials and Craftsmanship

Materials like gold, silver, and gemstones seem to be of high quality. Craftsmanship looks detailed and well-finished based on product images.

Pricing and Value for Money

Prices are reasonable for custom jewelry. There are options for different budgets, which is good for value for money.

Product Presentation and Packaging

Packaging is elegant and suitable for gifts. Jewelry comes in boxes that protect and present the items nicely.

Ordering Process and Customization Ease

Ordering is straightforward. Customization steps are easy to follow, even for people who are not very tech-savvy.

Payment Options and Security

Many payment options are available, including credit cards and PayPal. The website is secure with encryption for customer data protection.

Shipping and Delivery Services

Shipping options are clear. Delivery times are reasonable, and tracking information is provided.

Return Policy and Customer Satisfaction Guarantee

Return policy is fair, with a 99-day return window. This shows confidence in product quality and customer satisfaction.

Customer Service and Support

Customer service is accessible with multiple contact methods. Support seems responsive based on customer reviews.

Customer Reviews and Testimonials

Most reviews are positive, highlighting good experiences with product quality and customer service.

Ethical Sourcing and Sustainability Practices

Jewlr mentions ethical sourcing and sustainability on their website. This is important for socially conscious consumers.

Brand Reputation and Industry Standing

The brand has a good reputation with positive media mentions and industry recognition.

Promotions and Discounts

There are periodic promotions and discounts. Signing up for the newsletter can give access to special offers.

Loyalty Programs and Incentives

A loyalty program is available, offering points and rewards for repeat customers, which is a nice incentive.

Accessibility for International Customers

International shipping is available, making Jewlr accessible to customers outside of their home country.

Engagement with Social Media and Community

Jewlr is active on social media, engaging with customers and sharing content that is relevant and interesting.

Comparison with Competitors

Jewlr holds up well against competitors, especially in customization and customer service.

Final Verdict and Recommendations

Jewlr is recommended for those looking for quality, customizable jewelry with good customer service. It is a strong option in the market.

How to file a complaint about Jewlr?

Here is a guide on how to file a complaint against Jewlr on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account on the website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Jewlr in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Jewlr.
- Mention key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Use the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint against Jewlr on ComplaintsBoard.com.

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Use this comments board to leave complaints and reviews about Jewlr. Discuss the issues you have had with Jewlr and work with their customer service team to find a resolution.