Jeulia Store
reviews and complaints

I ordered a set of rings at their website for my wedding. Payed extra for engravings. The rings arrived soon enough but they were smaller than the size ordered and the engraving was so tiny you could not even read it without a magnifying glass. So I write back for a return and a exchange for a bigger size ring and bigger size engraving, after 10 emails back and forth, they promising the engravings will be bigger and telling us we had to pay a extra $40 for the return and new engravings. Now these people will not even answer a email, nor a call, their chat people contradict each other saying the can not make bigger engravings, and that they will contact soon, but never do. I spent $232 of the original order and $40 for the return, that is not counting the shipping with tracking I had to pay for. This company is a scam, the service is awful. Do not buy from them!
Order # [protected] and Order # [protected]

I have been trying for a while now to find out where to send my returned purchase, i have had no help at all, i also want a refund for that item i get the impression they dont want to give me a refund, i have ordered another ring which i have paid for, and it will be the last thing i buy if i dont get the information i want, i even tried ringing all just died out the i rand directory and they said there was no listing for jeulia, please can you help me.

[protected]@yahoo.com

Maria hole

Im in australia

I ordered a customized ring from Jeulia on the 17th January 2017, made full payment the same day, as well as paid extra for express shipment via DHL. As per their website customized rings takes 10 days to manufacture and an email will be send to me as soon as it is dispatched with a tracking number. After reading some reviews, I saw that Jeulia is known for items not being delivered at all, and taking customers money, which for me is theft and fraud. I tried calling the contact centre, no answer, send multiple emails, no reply, eventually I received a reply on my Facebook message, and still no clear answer when my ring will be shipped to me, seems they are stalling and keep on apologizing and telling me they will contact the production manager to speed up the process.
I am still waiting as to when I will receive the ring, and now even my Facebook messages are going unaswered. Order number ZAZA100006146

Ordered a navy color saphire and was shipped the wrong ring and they refused to offer any type of refund or apology
very rude company i phoned the company daily and no one answered the phone when calling it just rings and rings. I then emailed the company and still did not get it resolved. I was told that they shipped the ring and i emailed them to notify them that the ring had not been received and finally it showed up and it was wrong. I kept after them for several months and still nothing was resolved. I paid the price of the saphire which had stones along all of the sides and angles this ring is an aqua marine and has no stones on two sides as shown in the picture. They advertise selling the blue saphire and ship the aquamarine.

I have the wrong ring it has faded and shows signs of worn metal. Totally disappointed so please forward this to the company because i am putting it all over face book and all of there sites i can find. [protected]@yahoo.Com is my contact information and the ring was ordered by john gridley it was my christmas present. Lovely to get the wrong thing he is also disappointed and disgusted... [protected] this is the number on the website and they have no address or other information. But they advertise 100% guaranteed ya rite

I ordered a ring almost a month ago. When it didn't arrive, I tried to contact them. They did not respond to phone calls or text messages. They only responded when I posted a negative comment on their facebook page.
They said the problem with delivery was my fault, since I supposedly gave them the wrong zip code. I don't believe that but I agreed to pay an extra $30.00 for a new expedited delivery which they would refund if the first ring came back to them. I was supposed to trust them.
I sent the $30.00 but now they want me to release a complaint I have on paypal before they'll ship. That's my only leverage, so I refused. I told them that if they shipped the ring and got a proof of delivery, they could close the complaint themselves, but they want everything upfront. Now, since I trusted them, I am out an additional $30.00. Be careful, stay away. Don't make the same mistake.

You sent out to my address a package of rings. Somehow my checking account was hacked and I had to cancel and reopen another account. You took out $501.30 for rings I didn't order. I talked with pay pal and they said I had to contact you to get my money back... This has never happened to me before and I sent the package back to you stamped REFUSED! Please call me @ [protected] asp. So I can get my money back. This put my account short for other Bills.. I appreciate your fast responds.

Thank you, looking for a call asp...

Jill A. Winebrenner

Placed an order on the 1st of February (money immediately taken from my account). Have received no feedback on the status of this order. Have sent numerous emails and made numerous phone calls, none of which have been answered. Paid for expedited shipping, which means that it is supposed in 3-5 days, which has not happened. I find this lack of communication unacceptable

Jeulia is a scam business, they cheat on their customers! Just read all the reviews posted on many website, this company is not to be trusted. I can't believe that they are allowed to do business!
Ordered a ring for my wife ages ago (4 months) and did not receive it. Customer service at first replied with automated messages that made no sense and did not help me, then they simply stopped replying. I still have no idea where my ring is, I can't get a refund, because these scam artists are ignoring me. According to all the reviews I saw I can simply forget about my money and order.
There is a huge scam called Jeulia and we need to do something about that! More and more people get involved and stolen from. This must come to an end!

I ordered two rings separately on December 27, 2016 from Julia.com. Since December 28 it is still in China waiting to be processed for mailing.

If this cannot be sent immediately, I would like to request a refund.

appears as ordered and sent from California, but it is really processed in China.

order # [protected]
order # [protected]

[protected]@yahoo.com
[protected]

2/5/17..Wedding set purchased... Order # [protected] amount ..$83.27.. Was given a 30% discount. Now today a discount of 70% is being offered. Order is for Lydia Hershberger.. Please can this discount be figured in my recent order. This would really be appreicated. PayPal is my account. Please inform me. Thank you. Lydia R. Hershberger. [protected]@frontier.com.

I need to understand why it takes 25-48 days to get to me from San Francisco? It shows one of the rings shipped on January 9th. and is now in Guangzhou?
Why the heck would it go from San Francisco to Guangzhou? They are scamming us by saying the company is from the USA yet it is actually coming from a foreign country. Be very sure you know where your items are coming from because this company is misleading us!

Ordered the ring on Dec 4th 2016 here it is Jan 31st and still no ring. They never sent me a confirmation e-mail or tracking number thankfully I had the sense to take of screen shot of the order confirmation number when the purchase was processed so I was finally able to get the tracking number through the chat. Its been in Chinese customs approved to be shipped out since Dec 7th. Ive talked to the chat people who said It was already in US but tracking it says otherwise. Was told on Jan 13th to just wait one more week and if it didn't show up they'd re-send it. Since then Ive sent 2 e-mail messages through the chat since no one has been available to talk to and I can't get anyone to respond to me. Really ticked off right now.

I purchased a setting from your Co. And my future son in law had heard from his Mother as well as myself that he should order my daughters wedding set from you. He planned a special dinner and sent away for the set. Apparently it was a fraction too large. When they tried to have you exchange it for the right size, they were told no, she tried it on so that meant you wouldnt take it back. Please explain?. I can give you our names and you can verify weve all goven you our business. I had intended to have future transactions with your co. This gives me pause. Rayeann Christiansen

I purchased and paid by VISA on 12/15/16 and have yet to see the ring! I have called the [protected] and can't understand the language. Then I called [protected] and they said they have to check on it & to call back in 3-5 days! I did and now they are out of the office until February! It has been 43 days since I ordered which is ridiculous. My order # is [protected] & the number they said was a USPS Tracking Number shows it's in China and has not moved since 12/16 with a Tracking Number of LT597389528CN, which is NOT a USPS Tracking Number! I just want the ring at this point! Emails from them below:
Your Purchase is Guaranteed

As a thank you for your business, Jeulia has purchased Norton™ Shopping Guarantee for you. This email is a confirmation of the benefits provided to you and described below.
If you have a question about your order, please call [protected] or Email: [protected]@jeulia.com

This is not a subscription service and there is no charge, now or ever, for the benefits that have been provided.

Norton Shopping Guarantee

09NSG 014297-[protected]

Purchase Date: 12/15/2016 3:36:20 AM GMT
Store: Jeulia
Order ID: [protected]

This is your official Norton Shopping Guarantee that is provided and paid for by Jeulia.

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[protected]@jeulia.com

[protected]

ENGAGEMENT
BLACK DIAMOND RINGS
JEULIA DESIGN
RINGS

Hello ! Guest
Thank you for your purchase. This letter is to confirm that your order #[protected] from Jeulia has been placed successfully.
We have all requested items in stock and will dispatch the cargo within few days.
We appreciate your patience and understanding and wish to thank you for shopping with us at Jeulia. Moreover, we would like to offer you a 10% discount (code: Jeulia10) with no limitaion on any future orders.
Should you have any questions regarding your order, please do not hesitate to email us at [protected]@jeulia.com or call us at [protected] for further assistance.

Ship to
Raymond Brown
25 Dijon Court
Lake Saint Louis, Missouri, 63367
United States
T: [protected]
Payment Method:
PayPal
Payer Email:
[protected]@charter.net

Shipping Method: Free Shipping - 9-25 Working Days
Order #[protected] Date: December 15, 2016 11:34:01 AM CST
ITEMS ITEM PRICE QTY PRICE

Jeulia 3PC Stackable Baguette Cut Created White Sapphire Wedding Set
Size:
8(U.S)
$107.06 1 $107.06
Sub Subtotal:$107.06 Discount:-$32.12 Shipping cost:$0.00 Grand total:$74.94

Free Shipping
On all orders
30 Day Return Policy
Easy hassle-free 30 days
return policy
One Year Warranty
Care your jewelry with
considerate service
© [protected] Jeulia Store. All Rights Reserved.

I bought 2 rings from Jeulia Jewellery and receive in about one month plus since I am not in a rush I didn't mind the waiting time. However the rings were to huge for me therefore I decide to get an exchange. I asked the customer service and they said to return back and gave me the return address. That was early September. I return the address immediately via Registered mail since the rings are expensive did not want it go missing. After a month I tracked the items. It shows that it reach US. But Jeulia Jewellery claimed they did not receive the item. I checked with my local postal service and said it has been mail to the return address given. Jeulia Jewellery deny until one fine day they found the return items. Tht was in early December. In their email, it states they will give a tracking number for the new item in 2-3 days but till now 27.1.17, I have not received. I even emailed them but no reply till now. DONT EVER TRUST JEULIA JEWELLERY. THEY ARE A CHEATING AND CONNING COMPANY.

Hey you get what you pay for, You cant expect 1000% quality for cheap! I really loved my ring but just after 1 month the diamond fell out already, They type of sliver they use scratches really easy as well. I wasn't expecting something to go wrong this soon :/ cant say I wouldn't order again just not an engagement ring! Maybe some play jewelry would be great from this company. Most definitely not such an important ring as an engagement ring.

Order number [protected]
The package I received did not include the ring. There were papers, a gift bag and an empty ring box. I paid 121.96
I have sent emails, 3. I tried calling. One number said in Spanish it had been disconnected. The other number said they were out of the office till February 5 or 6. I have requested a refund, and have not been acknowledgedoing to this day.
Scam. Be careful ordering from this company.

Do not buy from Jeulia, this site is just a terrible scam! I saw their advertisement on Facebook and some other websites and the whole thing seemed like a great deal. I went to their website, was impressed with all the beautiful jewelry and of course I liked their prices. I wanted to buy a ring for my fiancé and thought that Jeulia was the best decision. Unfortunately I got scammed, lost my money and never received the ring. After I paid there was no payment confirmation and no tracking number. I was not able to reach anyone from Jeulia no matter how hard I've tried - they did not reply. Three weeks already passed and still no information about my order, customer service is silent. After I checked the reviews I lost my hope. Terrible website and company. Do not buy from these scammers!

01/22/16 Still no response, no ring, no refund from Jeulia Company

1/9/17 to Jeulia I'm writing for an update on my ring . its been 3 weeks since I returned it  to you for a larger size.
 
on 12/05/16, I ordered  3PC Cushion Cut White Sapphire Wedding Set for $81.56  . ring size (7) . Order # [protected]. It was purchase through Pay Pal. it was to be sent to my home address
 
on 12/15/16 I received it and unfortunately it was too small for my finger so the very next day 12/16/16, I returned it back to you through United States Postal Service .

I've sent 5 emails to your ''contact us email address ;[protected]@jeulia.com, I've called 16 times to your tel# [protected], and no one ever answers, only a voicemail that doesn't allow me to leave a message .

I ordered a ring and necklace from Jeulia. I paid the 1-4 days extra shipping charge for $20. What they failed to tell you is that there is a processing time and paying the extra $20 does not get you the product within 1-4 days. I contacted their customer service department via chat and they informed me that the 1-4 day was only for shipping and the processing time could take up to 45 days.