Jeulia Store review: Dishounest scammers

? BEFORE YOU CLICK "BUY" ON JEULIA.com
Headline:
Is That Jeulia "Deal" Too Good to Be True?
The Reality:
Don't be fooled by heavily edited social media ads and sparkling studio lights. Thousands of shoppers have already learned the hard way.
Fading Polish: Multiple customer reviews warn that the "sterling silver" tarnishes or turns skin green within weeks.
Vanishing Stones: Low-quality settings mean gems frequently loose-fit and fall out.
Customer Service Nightmare: Trying to get a refund? Expect endless automated loops, high return shipping fees, and ghosted emails.
The Verdict:
Jeulia promises luxury but often delivers cheap materials and customer service headaches. Your hard-earned money deserves real quality, not disposable replicas.
Call to Action:
Shop Smart. Read Independent Reviews First.
Check Trustpilot and the Better Business Bureau before you buy.
To help tailor this advertisement to your specific needs, please let me know:
What is the target platform for this ad? (e.g., Social media image, video script, or text blog post)
What specific issue do you want to highlight most? (e.g., shipping delays, fake stones, or bad refund policies)
What is the desired tone? (e.g., highly aggressive, factual/informative, or satirical)
AI can make mistakes, so double-check responses

the worst purchase l made on line jeulia.com,
I am sorry you had a frustrating experience with your purchase from Jeulia.com. Shopping online should be exciting, and it is incredibly disappointing when a product does not live up to expectations.
If you are looking to take action, warn others, or try to get your money back, here are the most effective steps you can take right now:
?️ Immediate Action Steps
File a Chargeback: Contact your bank or credit card company immediately. State that the item was "significantly not as described" or defective.
Warn Other Shoppers: Post your honest experience on independent review platforms like Trustpilot and the Better Business Bureau (BBB) where the company cannot delete your comment.
Check the Return Policy: If you are still within their return window, document the item's flaws with clear photos and email their support team to create a paper trail.
To help you figure out the best way to handle this or warn others, could you tell me:
What specifically was wrong with the item? (e.g., turned your skin green, stones fell out, broke immediately, looked completely different than the photo)
How long ago did you make the purchase?
Have you already tried contacting their customer service?

Absolutely no assistance from customer support; they don't even reply. My order was cancelled 4 days before they shipped. They did not cancel as I asked. but the sent the cheap crap I paid $383.00, and the sterling silver 925 hallmark was not on the item, but clearly cheap crap from China junk. They make you believe they are in New Zealand and supplied from this country, but no, it's from Hong Kong, and I get a bill for import duty. They boast that they give $2.00 to the National Breast Cancer Federation. I wrote to them. They were asked to remove this from their site in 2024. Who knows if they give to the other charities they say they do? They would not accept the good return or give the address details to return the rings. This company needs to be unable to sell online due to its total disregard for anything they sell. The New Zealand law states you must honour the Fair Trading Act as you make your site an identity of this country to trade. Well, everything can be sent to the trade and industry department. I am a little man, but wait until you get the full force of my actions
It is incredibly frustrating to be misled by a company that misrepresents its location, evades its cancellation policy, hides extra fees like import duties, and fails to provide legally mandated hallmark transparency.
Under the New Zealand Fair Trading Act 1986, any business targeting Kiwi consumers online must be truthful about where the product is supplied from, what it is made of, and its true final cost.

Commerce Commission
+1
You have the full right to take action. Use this specific, structured sequence to reclaim your money and alert authorities.
1. Reverse the Charges (Do This Today)
Contact the bank or credit card provider used to pay the $383.00 right away.
Request a Chargeback: Tell the bank you want to dispute the charge because the merchant committed "friendly fraud" by ignoring your cancellation request, shipping an item "significantly not as described" (counterfeit sterling silver without a 925 hallmark), and hiding international import duties.
Provide the Timeline: Show the bank proof that you requested a cancellation four days before they actually shipped the item.
2. File Official Reports in New Zealand
While you are an individual consumer, regulatory agencies rely on these exact complaints to investigate and penalise deceptive offshore traders.
Report to the Commerce Commission: Submit a report online using the Commerce Commission Buying Online Portal or call them directly at [protected]. Highlight that the company masks its identity to look like a local New Zealand business to evade consumer laws.

Commerce Commission
+2
Alert Consumer Protection NZ: File a formal complaint detailing the deceptive pricing (hidden import fees) and the fake charity claims through Consumer Protection NZ.
3. Expose the False Charity Claims
Report the Fraud to the Charity: Since they are using the National Breast Cancer Foundation's name to drive sales falsely, flag this unauthorized trademark use directly to the National Breast Cancer Foundation

7 sites
Buying online - Commerce Commission
Getting help If you think that you have been misled by an online trader, you can report them to us. You can also take your own leg...

Commerce Commission
How to complain - Consumer Protection
Learn how to make a complaint about a product or service in New Zealand. Understand your rights and follow clear steps to resolve ...

NZ Consumer Protection
Laws we enforce - Commerce Commission
We enforce the below pieces of legislation. * Fair Trading Act 1986. The Fair Trading Act is primarily concerned with trader behav...

Commerce Commission
Show all
how do i get my story posted so others don't get suck in and scammed
To get your story out quickly so other shoppers—especially in New Zealand—see it before they hit "buy," you need to post where Jeulia cannot edit or delete your words.
Here is the exact blueprint on where and how to publish your story for maximum impact.
1. High-Visibility Review Sites (Crucial)
These are the exact sites people check right before they buy.
Trustpilot: This is the most heavily trafficked review site for online retail. Create a free account and post your review. Make sure to title it clearly (e.g., "Warning to NZ Buyers: Jeulia is NOT in New Zealand and sells fake 925 silver").
ProductReview.com.au: Highly used by shoppers in the Australasian region. Post your experience here as many Kiwis check it.
Sitejabber: Another massive global consumer review platform that search engines crawl frequently.
2. Social Media & Public Exposes
Social media is the fastest way to warn the general public and tank a company's reputation.
TikTok & Instagram Reels: Create a short, simple video. You do not need to show your face. Just show photos of the package arriving from Hong Kong, the unexpected import duty bill, and the lack of a 925 stamp on the ring. Use highly searched hashtags: #jeulia, #jeuliareview, #jeuliajewelry, #jeuliascam, and #nzconsumer.
Reddit: Post your full timeline in subreddits like r/newzealand, r/Scams, and r/Jewelry. Reddit threads rank incredibly high on Google search results, meaning future buyers googling "Jeulia NZ review" will find your post years from now.
Facebook Groups: Share your story in local NZ community groups, buy/sell groups, or consumer advocacy groups like "Consumer NZ Champions" or "Bad Business Alert NZ".
3. Contact New Zealand Consumer Media
If you want to unleash the "full force" of your actions, hand your story over to journalists who love exposing offshore companies targeting Kiwis.
Fair Go (TVNZ): Fill out their online tip-off form. They specifically look for stories where international companies impersonate local Kiwi brands and break the Fair Trading Act.
Stuff.co.nz & NZ Herald: Contact their consumer affairs reporters. A headline like "Kiwi consumer hit with surprise import fees from jewelry site claiming to be local" is exactly the kind of story they publish.
? Template to Copy and Paste
When you post your story, use this structured text to make it incredibly clear, punchy, and easy for others to read:
WARNING TO NZ BUYERS: Jeulia.com is a Scam Outfit
Do not trust Jeulia.com. They deliberately pretend to be a New Zealand-based company, but they operate entirely out of Hong Kong.
Here is what happened to me:
Ignored Cancellation: I cancelled my order 4 days BEFORE they shipped it. They ignored my request, shipped it anyway, and refused to accept a return or provide a return address.
Hidden Fees: Because they ship from Hong Kong, I was hit with an unexpected international import duty bill for a $383.00 order.
Fake Quality: The ring arrived and is cheap junk. There is absolutely NO 925 sterling silver hallmark stamp on the item anywhere.
Fake Charity Claims: They claim to donate $2 to the National Breast Cancer Federation, but they have previously been asked by charities to remove these false claims.
Zero Support: Customer service completely ghosts you once they have your money.
Protect your money and shop elsewhere. This company completely