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CB Airlines and Air Travel Jetstar Airways
Jetstar Airways

Jetstar Airways review: Customer service

K
Author of the review
8:28 am UTC
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Charged us $1500 AUD for a flight from Sydney to Brisbane that was already paid by another airline and customer service claims there is nothing they can do because the ticket was not bought directly from them. VERY UNPROFESSIONAL. They are claiming that they don't have email and even though they did show the my payment, they don't have access to my flight info and cannot refund my money. CHARGING TWICE for the same flight once from me and once from Delta. How is this even legal?

Recommendation: Horrible customer service

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  1. Jetstar Airways Contacts

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  3. Jetstar Airways emails
  4. Jetstar Airways address
    Level 4, 222 Bourke Street, Melbourne, Victoria, 3000, Australia
  5. Jetstar Airways social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Apr 20, 2026
  7. View all Jetstar Airways contacts
Jetstar Airways Category
Jetstar Airways is ranked 28 among 196 companies in the Airlines and Air Travel category
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