JC Penney
reviews and complaints

We bought a beautiful couch and love seat for 1/2 off at JCP back in the end of January (great deal right?). The salesperson said we would have it in 4-6 weeks, ended up being 8-10 weeks after weeks of nobody knowing where our couches were. Then, the love seat is "damaged" and can't be delivered, so we had to wait another 8 weeks to receive it. We had our couch for 2 weeks and noticed that the seam in one of the back cushions was coming unraveled. We called JCP, didn't hear back, called again and was told that it was being sent out. 10 days later we received a cushion cover in the mail. Checked the color, it matched, took the faulty cover off and started to put on the new one and noticed that it had a completely different trim then the rest of our furniture. I have now contacted JCP 3 times to get this resolved, I have pictures to send them and the "new" cover that they sent ready to be shipped back. My latest phone call was yesterday when I waited on hold for 53 minutes, to have someone tell me that the "repair department isn't in, can they call you back". I told her no, that I had been on the phone for an hour now and wanted my call escalated to management. I was placed on hold again, she came back to tell me she would have to walk over to their department and that she would call be back that afternoon if they didn't. Well guess what, I haven't heard a thing. I am so frustrated, and will NEVER purchase a piece of furniture from JCP again. If I could return my couches for a full refund I would, but we know how well that would go.

Hello everyone,
I am new to the buying refrigerator for the office. I purchased a Samsung Refrigerator on 06/ 29/2017 and this is where my nightmare begins.
The service gentlemen from JCPenney delivered and setup everything.
They cut is on. I am thinking everything was alright, normally. Right now I have no reason to use the refrigerator because it is for a tentant. About a week in the maintance gentlemen when to check on it and to my wonder it is not getting cold nor making ice. So I called the warrenty place. To another surprise, if you buy a refrigerate for office use this voids the warrenty. But mind you I have not had the refrigerator for 30 days. So I call JCPenney and they gave the spill that they have never heard of anything like that. So they called the warrenty place. I received a call back saying someone would be out. To this date not one has come and I have a brand new refrigerator that has never been on or used. All I want it someone to tell me something.
Customer Service suck.
Contact person at JCPENNEY is Joey Sanunders Applicance Supervisor..

I'm very sad to contact you guys with a complaint I'm a strong shopper at the joplin location but after being contacted by my sister about what she has encountered makes me ill to my stomach. She was out school shopping for her two kids and one of which is a 9yr old female whom where's a 10/12 in little girls. She picked up a pair of clothes and it's labeled plus size. I feel like putting a plus size label on a child's clothing is only going to make a younge girl feel self conscious about her own body. So when a child looks and sees that she will body shame and could possibly only get worse. Instead of supporting your store and company as our family does often she sat the clothes down and walked out feeling upset for not only her child but for any other moms who are buying "plus size" clothes for their young girl.

Hello my name is Brittany rhoades my grandfather Donald jones had ordered me a mattress and had it delivered here not even 2 months ago. The mattress is very poor quality and you can hear the springs inside trying to pop through the mattress already. This should not be happening I am not please with this bed at all. Is there something that can be done about this? Feel free to reach me at my email which is [protected]@icloud.com.

I purchased the Cooks griddle on7/29/2017 with the information that a $12.00 rebate would be given. I saw no where on the advertising that it would be in the form of a prepaid Visa Card. These cards have fees which reduce my rebate. This was misrepresentation! I only found this out when reading the rebate form that printed out after purchasing. I am very disappointed that Penneys has resorted to this type of service. Some customers aren't aware of this fee and unfortunately do not read.
I am returning the griddle and will shop elsewhere in the future. My purchase was from the Lake City, Fl store...s/c # 780/3149/010101
I know I'm just one customer but will be reporting to the BBB.

date 7/29/2017
store # 2185-7
term - 090
tran - 6533
assoc - 0419
time 12:03

The associate billed an item twice. Before we realized this error, there was another customer she was checking out. But, after that customer had gone, she was not willing to fix the error immediately and asked us to go back in the queue and waited for her mistake.
We were so frustration with the attitude of the sales lady and her complete lack of appreciation for our time, we returned all the items (Tans: 6538) at 12:15.

7/30/17 Visited JC Penney in northridge fashion mall, i was looking for jeans, my goodness i have never seen such a messy disorganized store, the mens jeans the levis section what a mess disorganized, clothes in messy piles. (the womens section was just as bad) it reminded me of a kmart store which i stopped going to because it was a mess.
I went to macy's instead found the same jeans for the same price, did not have to dig through piles to find the size i was looking for.

I am having issue with logging in to my rewards account. Every time I try to get in to my rewards accounts I get a message that says please check you email account for JCPenncy rewards accounts verification. It has been over a months and I have tried several time to try to verify the account but I never receive any verification email from JCPenncy.

I have tried to contact over the phone customer service several times and every time the representative hung up without providing the solution.

This is the alleged account of treatment by management at lancaster jcpenney from 5pm to 8pm approximately on july 29th 2017

disgusting treatment of paying customers
disgusting treatment of children in the store
children are not considered customers
disgusting treatment of breast feeding mothers and newborn infants
customers waiting at register for hours while incompetent management make up and immediately change policies

incompetent management
inconsistently applied coupon policy from one minute to the next
inconsistently applied coupon policy from one minute to the next

disgusting tone and intimidating threatening tone and body language
incompetent training of reports is turned around to be abuse of coupons by customer

nefarious unnecessary following of customers on security cameras to monitor coupon use.

Staff members told to inconsistently apply coupon policy.

Loss protection manager identified as the store manager and never identified as the loss protection manager

no apologies from assistant store manager operations only abuse of power / authority to intimidate customer into agreement

I ordered a maxi dress a few weeks ago and are still waiting for it when I finally after 3 x 2 of which I waited over an hour to get through and just gave up today I finally got an answer. It was out of stock and was shipped back for whatever reason the girl told me it was shipped back that it was returned. She couldn't order it again and I had no idea and kept on waiting for this special dress. I'm a regular JCPenney customer and was very disappointed in the service and the way that it was handled so poorly.

I was online earlier and it said that there is a shirt that was in the store and when I got to the door they said no we never carried it and I told him it said it was in store and the cashier was rude gave me an attitude and had me wait 10 minutes for him to help another customer before finishing my question about a product. And he never ever helped.

I came to a 4 o'clock appointment at the Jc Penney salon in Springfield, MO. Today, 7-28-17 and was told by Brittany that my appointment was not scheduled until tomorrow. I explained that I was certain the appointment was for today, and that when the appointment was made, the young lady I spoke to even confirmed the appointment saying, "This is Ashley, you'll be with me" I was told that Lauren had made the appointment and that I had never spoken to Ashley, when I am absolutely certain that I had spoken to her, I remember having called just the previous day. When I stated the above to Brittany, there were several customers gathering and Brittany stated she would get the manager when I asked to speak to one. At this point, several other customers were serviced and then finally a woman named Ivy, who identified herself as the store manager approached me. Until then, I stood, trying to get out of the way of the other customers. When I spoke to Ivy she was immediately rude to me and explained that in an hour and 10 minutes I could be helped. I work 60 hour weeks, on the night shift, and I had driven to the salon from across town already, on my only day off this week, so finally I agreed to wait. During my interaction with Ivy, I was never rude to her, nor did I ever raise my voice. Ivy became very rude, loud, and condescending with me, and stated several times that Ashley never could have made the appointment. I have ABSOLUTELY no reason to lie! Finally, I asked Ivy who her supervisor was, and at that time she became biligerant with me, because very loud, condescending, and stated, "there is no one else to speak to. I am the Mecca of this salon, and all things J.C. Penney salon." Then, in front of everyone gathered there, she told me, "you know what? We're no longer going to help you today." Mind you, several people were gathered and I was humiliated at this point. I even quietly told Ivy that I was getting embarrassed by the entire interaction and she became louder and even more condescending. My hair is uneven from the last time it got cut here and I have been walking around like this for about 6 weeks, and made the appointment only to have the person who made the appointment make a mistake, then I was HUMILIATED in front of everyone in the store when I brought up the fact that there was a mistake. When I asked Ivy for a number to call to complain she stated to me, "I guess I'll look it up for you but when you call, it's just going to come right back to me anyway, but whatever!" She then googled a number and provided it to me. I have never been treated this way in a store. I need to speak to someone who can handle this situation. My number is [protected]

I have purchased a lot of clothes from Penny's for at least 30 years. The Stafford brand shirts and slacks are top quality however the Stafford men's briefs are, for me, the worst I have ever worn. They ride up and cause circulation problems. The Town Craft on the other hand are the best I have ever worn. However they do not last forever and the ones I have left are about worn out.

First I waited 1 hour to speak to a representative on the phone. I ordered a couch for my son 7/05/17. Approximately get it by the 28th. In the mean time my sons girl friend broke up with him and turned off his phone and he had to get a new phone number. I called this passed Tuesday and the guy said that the couch was was ready for delivery and he would give them the new number and they would call him. I talked with him today and he has not received any calls. So I called you back, after an hour of waiting and ticked off, she checks into to what the problem is and she proceeds to tell me that they are going to call him at the end of next week for delivery! Now the problem is, he works and if they are in the area once in a blue moon and they call him the day before he won't be able to get off work, two why in the world do you have a company that will have his couch for two weeks and cannot deliver it and even make a courtesy call! If and when he gets this couch, if there is one scratch on it you will get it back, he will not sight for it. I remember when JC Penny's was a great store and they took pride in their merchandise, shame on you for not taking care of your consumers, if you didn't have us you wouldn't have a job!

I ordered a pair of pants online to be same day pick up. The only store with the pants I needed (white jeans) was Albany. The stores closer to me said not available. I live over an hour from there. I ordered at 4pm on Thursday. I went to go get them at 1030am Friday. They had no information on my order. Around noon they automatically cancel my order. I only drove out there because I needed the pants. When I called to complain about the online services and keeping the online services up to date I was spoken to with disrespect front your customer services employee and hung up on. My wait to even get to an employre was over 45 minutes. I do shop often at jcpennys. This makes me not want to continue my business there.

I placed on order on your website on 07/20/2017 and it said I would have in 4-7 business days. When I called the customer service number I spoke with a customer service rep that was so rude. When I asked when my package would be at the store she advised she didn't know. I told her that I was told it would be there in 4-7 business days and that would be 7 business days on Monday. She then told me that is not the day it would be there. I then asked her when it would be there. She was so very rude to me, This is not the first time JCPenney's customer service was rude to me. You all treat your customer's so horrible. I think you all need to think about why your stores are not doing so well, maybe it might be the treatment your customer receives. If I am told my package will be there in 4*7 business days I expect it to be there by then. I spend my hard earned money on a product and I expect you all to do what you say your going to do. I have told my friends and family in which many of them state they have received the same treatment from you all. If you can't treat your customer's good then you should not be in business.

Today, July 27, 2017 I phoned JCPenney Customer Service after placing an online order. I called within 15 minutes of placing the order.

When the confirmation came I realized a discount that I was sent via email today was not applied. I am not sure why it did not go through when I place the order.

I looked online to cancel the order and I would redo it but there is no way to cancel online. You have to call the call center which the phone number is listed in the confirmation.

I called the JCPenney Customer Service line [protected] and was on hold for 38:33 seconds before the first CSR came on the line. I got the Milwaukee call center. I explained I had placed the order earlier and wanted to cancel because my discount did not go through. The lady tells me that (1) she can do nothing about cancelling an order once it is placed. She tells me that she can not do anything in the system with cancelling an order. (2) She can not apply any discounts once the order is placed.

I asked if I could have a Supervisor. She comes on the line after holding another 10 minutes - Monica was her name in the Milwaukee call center. She tells me the same thing. She can do nothing to help me. I explained that I had been on hold for 38 minutes before ANYONE came on the line. She said, "Sorry, we are very busy.". And that's it. She offered no help whatsoever. She told me that I would have to go to the store and return the items if I do not want them. She said I could take the discount I received via email but by that time the expiration would have past.

If I go by the CS I have received thus far, forget the store doing anything for me.

What a waste of time to even try calling them!

Very poor Customer Service today!

I ordered a queen bed set with mattress and box spring on 2nd june. The item description didn't indicate that box spring will be a single piece. The delivery guys delivered the set on 7th july evening. They installed the bed without noticing that our stairs are not wide enough to transfer single piece box spring. They thus left the box spring and mattress at my doorway and asked me to contact customer service for sending the 2-piece box spring.
When I called the customer service, I was told that single-piece box spring can't be replaced. So I asked them I do not want this bed set as I cant use it without right sized box spring. I was told that someone from furniture dept will contact me in 2-3 business day. When even after 10 business days I didn't get the call, I called the customer service again and i was told the same thing that someone will contact me to return the bed set. But again it has been 5 no body has called yet. I am extremely frustrated with this unprofessional experience. I was not expecting this unprofessional service from a giant merchant like J C Penney. I am highly disappointed and still waiting to hear from them.

To Whom It May Concern:
Please ref to order#[protected]

On 7/16/17 I placed an order for some shoes & a womans body briefer, these items were scheduled to arrive on 7/21/17 however, I never received them, to this day don't know what happened to them. It took me 3 days to
reach someone in JCP customer svc to let them know that I did not receive my items, each time I called I had to wait on line over 40mins! Finally on 3rd day I reached a JCP representive(after waiting again over 40mins..) I proceeded to explain to JCP rep that I had not received my items as scheduled(& I really needed them to be delivered as scheduled per a personal time sensitive event), yet the rep was not very helpful & was seemingly uncaring until I asked to speak to a manager she(JCP rep), then put me on hold for yet another long wait time and finally came back to inform me her manager said JCP would send me out a new/reorder with free premium shipping.. I did indeed finally receive the new(reorder) on this past Wed(yesterday) 7/26/17. Nonetheless, at this juncture I am yet not at all happy about what happened. I have been a long time, faithful customer of JCP over 10yrs, with a JCP Gold Master Card and I honestly feel that I should have been treated better as well as given some sort of actual compensation personally(besides "premium shipping" for a reorder due to JCP initial error.. Rush shipping should have kindly been a "given" to say the least..! Thus I did not view that as any compensation..), a gift card, courtesy credit, coupon for $ off, or similar was more of what I expected and further what I feel would have been most appropriate at the very least for all of my inconvenience.

I kindly ask that you please look into this matter per all I have detailed here, as I am again yet not happy at all as a loyal JCP customer; I truly do not feel like I was not given the expected kind & professional customer service I(& all) deserve; Most especially from such a well known large, national brand as JCP.

I hope to kindly hear back from someone soon. Thanks so much for your prompt attention to this matter.

Sincerely,
Ida Ellis
[protected]@gmail.com
[protected]

I placed an order for cafe shutters late May/early June 2017. The cost for the shutters went up after I had placed the order. Because I changed the color of the shutters after the order was placed, JC Penny is charging me the new higher cost. The JC Penny Project Supervisor ignored compelling requests from the Decorator/Sales Associate to honor the original quoted price of the item.
I paid for the product because I really needed to have the order processed and installed as soon as possible.
To resolve this issue, JC Penny should refund the difference between the old price of the shutters and the new price.