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Jazeera Airways  -  Not allowed to boarding on the jazeera airways plane

M
Author of the complaint
9:34 pm
Review updated:
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Dear Team

We have booked the ticket in Jazeera Airways website to travel India from Kuwait airport.

Travel Date: 12 November 2021

Reservation number: T2T8TL

Departing: Kuwait

Arriving: Chennai (India)

Number of Passengers: 2 Adults + 1 Child (4 Years)

As per the latest guidelines issued by destination Country India on 11 November 2021, children's below 5 years old does not require PCR test report while arriving to India. Accordingly, we have not taken PCR test for our Child because she is nearly 4 years old. Adults had a PCR test report.

However, Jazeera Airways representative not allowed us to boarding due to non availability of Child PCR test report. We had explained very well to representative about Destination country requirements about children's. she refused us to travel. We were travelling to India on an emergency basis due to one of the family members passed away on that day. Thereafter, we have booked the tickets in other airline where not enquire about PCR test report for child.

First up all, this incident mentally affected us and Jazeera Airways not refunded our ticket amount. This is economic burden for us and delayed our travel to reach our destination. Please help us to recover the refund amount from Jazeera Airways.

Regards

Mansingh

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1 comments
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C
Mar 26, 2022 1:16 pm

Did you get any compensation? They did the same thing with us.

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84 complaints
6 resolved 78 unresolved

Jazeera Airways contacts

(added by reviewer)
177
PO Box 29288, Kuwait
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