The complaint has been investigated and
resolved to the customer's satisfactionResolved Jackson Hewitt — poor training of employees
resolved to the customer's satisfaction
Being that I have a college education in accounting, I thought it would be a good idea to take a part time job at Jackson Hewitt to get some experience working with taxes. Big mistake. I signed up for the class only to be told that there were not enough students to have a class so I would be taking classes ONLINE. That's right just me and a book to read and a test to take online. This is what Jackson Hewitt uses to train new employees.
Most of the information I learned in college and had no trouble passing the tests. The problem is that what the book says and what happens in reality are 2 different things. When it came to preparing taxes, I had only 3 hours of practice with the computer program that they use. And there is no grading system to determine if the "practice results" were done correctly. I felt very unprepared to assist anyone with their taxes.
There are some warning that customers need to know about Jackson Hewitt. First, the person preparing your taxes may not be trained properly or even qualified to do their own taxes let alone yours. Secondly, these people (tax preparers) are commonly paid minimum wage and work there for extra money. Third, you are not protected from fraud, lost refunds, stolen refunds or an audit even if you purchase the "Gold Guarantee". Every store is INDEPENDENTLY OWNED AND OPERATED. This means if you have issues or an audit, you may be on your own fixing it. You have to contact the owner of the franchise to have the gold guarantee claim filed for you. This is at their discretion as to whether it is filed or not. Finally, you need to be VERY vigilant with your money and your personal information. Jackson Hewitt is not required to a background check on their employees. You have no idea who you are giving your information to.
ASK LOTS OF QUESTIONS!! Think about the worse case scenario and ask the "what if" questions. Pay attention to what is going on during the tax preparation. Notice if the person makes a mark on each document they touch, or if they have a system of laying out the documents to ensure that everything you offer them is accounted for and has been inputted into the computer. Know your rights. Go to IRS.GOV and look up your taxpayer rights. Jackson Hewitt can not keep your tax documents FOR ANY REASON, unless you file with them; then they have to have copies. DO NOT SIGN anything until you read it. If you don't understand it, ask them to explain it. Most of all, rememeber if they screw up, YOU ARE HELD RESPONISBLE!!
Jackson Hewitt and H&R Block are scams in one way or another. Be ware and know your rights.