Jackson Furniture / Catnapper

Jackson Furniture / Catnapper review: Catnapper lift chair

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Do Not Buy a Catnapper recliner!

Bought one in April 2022 It worked for 2 months then the problems began:

June 2022- 1st was the creaking and groaning, then the mechanism failed which destroyed the motor.

3 tech visits to fix issue ,,,, Chair not used for 4 weeks.

August 2022…Creaking and groaning of chair again, the mechanism failed again and motor was destroyed.

3 tech visits to fix issues and chair again not used for 4 weeks.

October 2022….Chair would only raise up, controller did not stop the rise and chair was in fully upright position on the foot rest. 2 Tech visits chair did not work for 5 weeks/

Dec 2022 I asked for the chair to be replaced. It was obvious this is a lemon chair! It now will not raise up and motor is not activated. 3 tech visits chair again out of commission

for 5 weeks.

February 2023 Chair now Drops from reclining position, mechanism defective..could not get tech to house, finally went to store where purchased with video of the chair dropping my husband to sitting position. Again requested a new chair or refund. 4 tech visits..replaced mechanism and said all is good chair mechanism would be under warranty for 5 years..

April 2023 Chair controller would not work correctly. Tech dropped off old replacement controller that would not work, messaged and called tech with the issues. Tech finally brought out a controller…the wrong one and it would not work. Chair out of commission for 6 weeks now, Tech states warranty is not out and Catnapper will not cover controller.

As of today I have a 1500.00 chair that has not worked properly since I purchased. This is a complete Lemon Catnapper Chair. I am out the money, my husband is in dire need of a lift chair. I do not have the money to get another chair.


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Desired outcome: Refund

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