jackpotjoy.comno get withdrawal

This review was posted by
a verified customer
Verified customer

They accept my creditcard with I paid money (euro's) for playing bingo. After a few days I want to withdraw 100 euro. but... that can NOT back to credit card (!?!?!?!) and con NOT by cheque because a cheque can NOT be in euro's (!?!?!?!?!?)
I'm complaining about that since 2nd of December.
Nothing happened. Now my account is stopped by them. I can not make any connection.
I was reading the rules and don't understand why they can not pay me back at creditcard. Or by cheque in euro's and when it is NOT possible in euros, o.k. I accept pounds aswell. But it looks that they DONT WANT TO PAY: ONLY 100 euro.
Here now a part from ther rules:
6.7 Withdrawal Payment Requests

You must submit your withdrawal request for payment with a preferred payment method, either credit card payment, cheque payment or bank electronic transfer. Withdrawal payment methods are made available subject to the active deposit method. If your active deposit method is credit card then you can withdraw by credit card, bank transfer or cheque. If your Active deposit method is debit card then you can withdraw using bank transfer or cheque.

It is the sole responsibility of the player to submit the correct bank account and sort code details for payment of winnings. The Operator cannot repay incorrect, successful payments due to incorrect details provided by a player. If payment is unsuccessful, the Operator will investigate and notify the player and request corrected bank account details. Unsuccessful payments will only be credited to a players account once the Operator has been notified by its bank payment processor that the payment has been successfully retrieved. You can only withdraw to Neteller if it is your active deposit method.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.