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1.7 28 Reviews

ItsHD.com Complaints Summary

5 Resolved
23 Unresolved
Our verdict: With ItsHD.com's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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ItsHD.com reviews & complaints 28

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A
6:30 pm EST

ItsHD.com don't give out your bank details to try get a free trial

I was shocked to see the $39.99 on my statement and it took me a long time to figure out where the money had gone. Lesson is, don't give out your bank details to try get a free trial.

However

I emailed their customer service informing them that I had not watched any movies during my trial (nothing worked) and could I please have a refund. They responded within a few hours and 3 days later the money was back in my account. I wasn't expecting to see that money again, seriously impressed!

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J
5:42 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

ItsHD.com taking money from my account santander account number: [protected]

This company known as ItsHD has been taking money every month from account and I dont know the reason why is it taking it for. Please I need a full refund of my money and I need them to stop taking money from my account. The amount they're taking every month is 34.95 pounds. My account number for SANTANDER is [protected]. My name is Mr Joeli U Jitoko.

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G
4:55 pm EDT

ItsHD.com this website is a complete an utter joke

This website is a complete an utter joke, I only ended up on it through an accidental click on a different website, then all of a sudden im getting emails from them 'thanking me for joining and they hope i enjoy my free trial'

Then I go to a cash machine and see that i have been charged for the subscription, i have no idea how they have gotten hold of my bank details. I have reported this website to the appropriate authorities aswell as the fraud team working with my bank. Fingers crossed they can sort the problem and stop this website STEALING money from innocent people.

Complete and utter $#*!s!

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stacey north shields
North Shields, GB
Oct 28, 2011 5:14 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

i have just found out the same thing has happened to me only i've never actually been on the site trying to get incontact with them is a joke again hope bank and fraud team get more joy stacey north shields

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T
11:09 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ItsHD.com unauthorized charges

I signed up for a 5 day trial and these people started charging me. I did not not order any subscription from them. I did look at their site as they promised to have a lot of movies. Once looking at the site I soon realized that the movies they promised were not available. I had to cancel my card in order to stop payment. This site is a scam.

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sonnet14
, KR
Jan 22, 2012 4:11 am EST

I had just the same situation!
I don't know how to solve this problem!
[censored]'s hd.com!

ComplaintsBoard
M
7:03 pm EDT

ItsHD.com I found no way to cancel whatever I had done

Complete scam. I did LOOK at the site, and that is all. They billed me $35.00. AND, I found no way to cancel whatever I had done. So, I canceled the credit card. I still don't know how they got my number. I will be more careful with Android's in the future.

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MonicaSK
, NO
Jul 31, 2012 1:17 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I gotta hand it to them, i was completely brainless for months and didn't really think about what my creditcard statement said until one day i figured "Why not check out what this itshd really is" and then found out and hurried over to the computer to write them a rather sharp email saying something on the line of "you'd better cancel this subscription or else..." and when I checked my creditcard (weeks later-- i know---brainless) statement I see they have given me back ALL the money for all of the months i supposedly were a member (again, can't stress how brainless I've been )

So, they do clean up after themselves, at least. Gotta give'em that.

ComplaintsBoard
M
1:55 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ItsHD.com online movie-viewing, charges

I signed up so my students could watch a relevant motion film, but after signing up, no movies, @ least not what the company advertised. So I turned to Amazon.com and paid a little money (GOOD move!). I cancelled with itsHD.com straight away. It's automated, and there is no confirmation code to jot down, no email sent to you, only faith to be had. Bad sign...
Sure enough, a month later and there was the charge. I called to complain, and thankfully after 5 min. on hold, someone answered. Very curt. Must get these calls all the time. She was "verifying" my acct. and asking all these Q's. Finally, I asked where they were located. Barbados. Figures. I guess I am lucky I got my $ back, but I am sure they take a gamble at people NOT calling to complain or even notice the charge on their credit card. Shifty.

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F
7:02 pm EDT

ItsHD.com they claim to have certain movies, but after signing up, these movies are nowhere to be found

They claim to have certain movies, but after signing up, these movies are nowhere to be found. The "5 day" trial appears to be done after 5 days - it isn't, and you pay big money for the next month of "premium membership."

Here is the most interesting thing: I was sent a "confirmation e-mail" when I signed up, but it was tossed in my spam folder, so I didn't notice it for 3 weeks. I only realized I was scammed when viewing my credit card statement, and immediately canceled my membership. Then, I got a "notice of cancelation" e-mail in my regular inbox - WITHIN A FEW MINUTES. Somehow, they made the initial e-mail get sent as spam, but not the 2nd e-mail. That's how ItsHd.com makes money. People don't notice they're getting ripped off until it's too late.

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K
3:22 pm EST

ItsHD.com do not waste your time, this website is garbage

This website is garbage. Your 5 day "Free" trial membership is not free and actually debited $39.95 on the 4th day of the "Free Trial". This is a huge scam and they also charge you to cancel your membership online. Yes you can do it over the phone, but you have to deal with rude people who try to talk you into staying with them for one more month for "Free". What a joke! I do not understand how the people who work there even sleep with themselves at night. Do not waste your time. SCAM SCAM SCAM!

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taro ng
, MY
May 03, 2020 1:13 pm EDT

pls cancel my registeration! touru_frost2653@live.com! cant edit my account details?what a joked ! no reply from itshd.com?i sent an email to u guys and it's reply to me the same msg i've sent?

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Raj Ranpariya
, US
Oct 21, 2018 3:19 pm EDT

I logged in for one week free service amd they said we will let you know if you want to start membership but instead of telling me they directly charged me 35$.

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Marianna spurrill
, CA
Sep 18, 2018 2:24 pm EDT

I look at my credit bill and I'm charged 10.69 for what? I'd like it back please if this is how you make your money I hope you go broke. This credit card is cancelled any way but I'd like my other money back

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Jennyflo
, US
Aug 21, 2018 3:41 am EDT

I'm trying to delete my information how do I do that? I need to know right away or as soon as possible. I want it deleted and i dont want to be charged

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Ellis McSweeney
, US
Dec 08, 2016 12:05 pm EST

This site is a peace of ####. I cancled my account five minutes after noticing their movie collection sucked. They charged me 41.50. Once I found out about the charge I called immeditaley. (mind you there is no number on your bank statement when they charge so you have to go to website Itshd.com. The lady didnt even let me explain why (I) called and said I was being rude and hung up on me. I called back and spoke to a jenelle. She was some what simiiar. Telling me there was no manager avaiable in this "call center" of theirs. No supervisor no nothing. She said it showed in the notes that my account was canxled and my refund will hit in 1 to 10 business days which pissed me off eben more. Yes I called to cxl my account but she took it into her own hands to cxl it. Remember I didnt even get a chance to speak. I'm sure he knew why I was calling but I litterally never said cxl my account or nothing to that matter which is sucky customer service. I could have been calling just to inquire about the charge. Further more I asked her what was the ame of the lady who cxled my account. For some strange reason she could not give me the ladies name but had no problem giving me hers hmmmmmm. I will be posting about this site on every state and city on craigslist. Va pilot. angieslist, backpage etc. I will go out of my way to spend more to tell people about this #### hole for business.

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Rajnish Gupta
, US
Sep 01, 2016 2:33 am EDT

What the hell, they are just cheaters, how can you charge just longing on it.& also charged while cancelling it. what the hell!

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M Neagle
Bristol, GB
Jul 29, 2016 3:22 am EDT

I have just contacted my bank after finding out since May 2012 £2.95 has been taken from my account for a online film club. I have never heard of this company or have no interest in online films. My bank are going through the process of a fraud investigation as I have found out that this company is in Barbados and London. No telephone no or strangely no employees. On checking the various websites it appears many people have been part of this scam. I at the time my so said subscription started I had just lost my husband suddenly, I never touched my computer as I was very distressed and upset. I feel this has been taken up by them at a time of great loss how can these so said companies pray on people they are at a very vunerable time in life.

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Devakisangiah
, US
May 17, 2016 10:18 pm EDT

I was charged for 7 months. This s totally illegal.

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Thang R
, US
May 08, 2016 9:50 pm EDT

PHEW! THANKS FOR THIS REVIEW! I gave them an e-mail address that I barely ever use, and I have no credit card info attached to that e-mail, so i'm pretty sure I'm safe. But PHEW thank god I thought to look it up before I gave them the number... I'll still have to deal with the 2000+ spam e-mails but I can handle that. Thanks for saving my ### random person!

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Alvin Chin
, US
Mar 03, 2016 12:07 am EST

I got charged on November 2015, i emailed them and unsubscribed. December 2015 and until today March 2016, I looked through the statement, it is a nightmare, they charged me $49.90 for 5 consecutive months. I tried to log in to their website but the username is invalid in their system. I had to call the bank and the only thing is to CANCEL my current card to reissue a new card. I definitely learnt my lesson. Never ever ever again. This website itshd.com is not a garbage website (even garbage got something), this website is a FAKE, SCAM, FRAUD!

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