The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
iTalk Affiliate Telecommunicationsbroadband service

S Nov 22, 2018
This review was posted by
a verified customer
Verified customer
Review updated:

I would like to make a complaint about the service im not receiving by italk ive been with you for several months now and to say im disappointed is a understatement im getting charged for nothing my broadband is absolutely atrocious. When I phone customer care I just get excuse after excuse I would like my contract terminated without penalties so I can go with another company with better service. I've been totally without broadband now for coming up 3 weeks now. Not acceptable at all!!

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • Updated by Stephen mark hill · Nov 22, 2018

    I would like to make a complaint about the service I’m not receiving by italk I’ve been with you for several months now and to say im disappointed is a understatement im getting charged for nothing my broadband is absolutely atrocious. When i phone customer service i get excuse after excuse i would like my contract terminated without penalties so i can with another company with better service. I’ve been totally without broadband for coming up 3 weeks now. Not acceptable at all!!

  • iTalk Affiliate Telecommunications's response · Nov 27, 2018

    Hi there,

    I'm really sorry to hear this. In order for us to look in to this, please contact us on [protected] or email us your details at [protected]@italktelecom.co.uk

    We look forward to hearing from you.

    Kind regards,
    Lucy
    Customer Care Manager

Responses

  • Pa
    Panchokeen Feb 01, 2020
    This comment was posted by
    a verified customer
    Verified customer

    Ha Ha italk alway refer to the complainant having to contact italk via their email address, you never see the final resolution and any case resolved like it states, italk resolution response is a carbon copy and paste automated message, reply and never the things I will show which shows the truth

    0 Votes

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