Italist’s earns a 1.6-star rating from 1 reviews and 44 complaints, showing that the majority of luxury fashion shoppers are dissatisfied with their purchases.
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italist sells all the fake goods, all are not authentic
In May, I ordered a Roger Vivier Photocall bag, on their website, mentioned all are new and authentic, but After I got it, i find that the bag has many defect, for example the brand name is not clear inside the bag, many dirty marks, the buckle has glue defect. After I searched italist in website, I found that I'm cheated by this company .
They will not refund the payment to you even you said back the item. They will get back the fake item and sell to another person for earn money.
My order number is [protected]
Beware this company, absolutely Can't trust.
The problem has been solved.
Winner
I've ordered from Italist quite a few times in the past, they have the cutest clothing, and the prices are pretty good. I live in U.S and I usually just get regular shipping which they say takes 2-3weeks, but I've never received a package later than the following week. Italist has the most amazing customer service and the quality of their clothing is great as well, win win. Favorite online store.
First!
Italist has always been a first stop for me when making a new wardrobe purchase, and I have never had any issues! I have returned items, forgot to put in coupon codes and changed orders, all have been kindly addressed by the Italist Team! Can I also add, I have high expectations when it comes to customer service and would not normally go to the trouble on commenting. But when online stores make it so easy and fun to purchase through them, why would anyone bother going in store! I know I don't anymore!"
Unethical business practices
f I could give zero stars I would!!! This is my experience and opinion of this company: I believe they tried to swindle me out of thousands of dollars so I am telling everyone my story and want to warn everyone of this company! They did not respond to emails most of the time, or not at all. WORST customer service center I have ever dealt with. There is no...
Read full review of Italist and 22 comments
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Italist Contacts
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Italist emailscustomercare@italist.com100%Confidence score: 100%Supportraffaele@italist.com100%Confidence score: 100%Supportbusiness@italist.com100%Confidence score: 100%Supportmarketing@italist.com79%Confidence score: 79%Marketingpress@italist.com79%Confidence score: 79%Communicationhr@italist.com76%Confidence score: 76%Hrlegal@italist.com75%Confidence score: 75%Legal
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Italist address10350 Santa Monica Boulevard, Suite 160, Los Angeles, California, 90025, United States
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Italist social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 03, 2025 - View all Italist contacts
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