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[Resolved] Iobit โ€” advanced systemcare

5
P Nov 27, 2019

I use Amazon Kindle on my desktop pc. Your program cleans the AppData which includes the covers for my Kindle E-books! (AppData/Local/Amazon/Kindle/Cache/covers)! This data is very important for kindle & it affects the functionality of kindle. Kindle blinks on & off; & it even crashes completely without the covers for the E-books. It needs those covers when I'm not online. Without them I can't tell which E-book is which. I have 734 Kindle E-books.

advanced systemcare
advanced systemcare

  • IObit's response ยท Nov 28, 2019

    Dear Customer,

    This is IObit Support Team.

    Thank you for your feedback. Please kindly use the following tool to gather information for further investigation:

    Please download the tool from http://testdemo.iobit.com/InfoHelper.exe
    Then double click to run this tool on the PC with the problem and click "Save report".
    After it finishes, you will get a pop-up window to tell you where the report file IObit_Debug_Info.zip is saved. Click "OK" button to open that saved folder.

    Please send the zip file to [email protected] or submi a feedback online: https://www.iobit.com/en/onlinefeedback-form.php?type=pro

    We will reply you in 24 hours after gettings your email.

    Thank you for your time.

  • Resolution Statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

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