IObit review: Iobit pro package
Replied
I paid for a Pro version of the bundle on July 18, 2025. The order number was #258437228. The payment information sent by Verifone referenced the Pro version. However, alll of the download links were for the free versions.
I've tried to contact them via the information provided on my Account page, the website and the Facebook page. None of it worked. All of their contact information uses php. According to my research,
"W3Techs reports that as of 27 October 2024 (about two years since PHP 7 was discontinued and 11 months after the PHP 8.3 release), PHP 7 is still used by 50.0% of PHP websites, which is outdated and known to be insecure.[18][19] In addition, 13.2% of PHP websites use the even more outdated (discontinued for 5+ years) and insecure PHP 5, and the no longer supported PHP 8.0 is also very popular, so the majority of PHP websites do not use supported version."
Maybe this is part of the problem I've had with contacti9ing them. Whatever the reason, I'm unable to communicate with anyone in the company regarding my issue.
Desired outcome: Downloads that I've paid for or my money back.
Confidential Information Hidden: This section contains confidential information visible to verified IObit representatives only. If you are affiliated with IObit, please claim your business to access these details.
If you place an order for our products successfully, the detailed order information should have been sent to the email which you used to place the order. Please check both inbox and spam folder. Or you may input a wrong email address while placing the order.
Could you kindly please contact us via support@iobit.com or from the Feedback entrance on the program, or submit an online request, and provide us with more details about your order thus we can better assist you (generally speaking, it's not recommended to share the detailed order information here since it's a public platform, and the contact info may be automatically hidden by the platform)?
We'll try our best to assist you. Thanks for your kind understanding.
This complaint has been resolved automatically due to user's inactivity.
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