IObit review: Iobit pro package

I paid for a Pro version of the bundle on July 18, 2025. The order number was #258437228. The payment information sent by Verifone referenced the Pro version. However, alll of the download links were for the free versions.

I've tried to contact them via the information provided on my Account page, the website and the Facebook page. None of it worked. All of their contact information uses php. According to my research,

"W3Techs reports that as of 27 October 2024 (about two years since PHP 7 was discontinued and 11 months after the PHP 8.3 release), PHP 7 is still used by 50.0% of PHP websites, which is outdated and known to be insecure.[18][19] In addition, 13.2% of PHP websites use the even more outdated (discontinued for 5+ years) and insecure PHP 5, and the no longer supported PHP 8.0 is also very popular, so the majority of PHP websites do not use supported version."

Maybe this is part of the problem I've had with contacti9ing them. Whatever the reason, I'm unable to communicate with anyone in the company regarding my issue.