International Travel Network (ITN) review: Paid more for flexibility only to find out my ticket cannot be changed

I booked a ticket by myself to surprise my girlfriend, and I ended up being the one surprised.

I paid extra $186.55 to have the option to change my flight date if I wanted to, but when my girlfriend checked my ticket in the United Airlines website directly, she found out it's "Basic Economy" and it's the most restrictive.

The guy I was speaking to was Henderson who fed me all BS. Transferred me to someone who can handle changing my flight without fees, but the line kept on ringing and ringing.

My girlfriend, who used to work in an Airline found out the humongous fees that went to ITN:
$1,103.43 - United Airlines
$368.57 - nonrefundable charge by ITN Corp
$368.00 - Travel Care Service (nonrefundable charge by ITN Corp)
$20.00 - Token of Appreciation (nonrefundable charge by ITN Corp)

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