Intercape review: Poor service, poor customer service as well as bus breakdowns and delays

Formal Complaint Regarding Service Delay and Safety Concerns

Dear Intercape Customer Service,

I am writing to formally lodge a complaint regarding a recent experience with your service.

On the day of travel, the bus was delayed by 2 hours and 11 minutes. However, the SMS notification received only indicated a 1-hour delay, which resulted in considerable confusion and a significant financial loss for which I am still requesting reimbursement. I was late for my flight. Furthermore, there were no alternative arrangements made to accommodate passengers affected by the extended delay.

It is also concerning that the delay was due to a mechanical breakdown, suggesting that proper maintenance checks were not conducted. This oversight not only disrupted the journey but also posed serious safety risks to all passengers on board.

Given the lack of timely communication, inadequate handling of the situation, and the potential safety hazards involved, I would like this matter to be escalated for further investigation and appropriate resolution.

Sincerely