Intercape
reviews and complaints

My wife and I booked tickets on Thursday 29 June 2023 from Joburg Park Station down to Somerset West on the 11:30 Intercape sleepliner. We were impressed with the kind service of the staff on the station. We sat on seat no were 37 and 38. After a while we experienced that the temperarure in the top cabin was very hot as there was hot air blowing from the side openings on the floor. I went down to the drivers to ask if they could reset the aircon, which they did. Everytime after a stop the aircon was hot again and everytime I went down to ask for the aircon to be reset as it was really unpleasant to sit for 18 hours in such stuffy, hot area. At night we experienced the same problem and as I went down to the driver to ask again, he shouted at me that this was my problem and not his and slammed his cabin door into my face! This was very upsetting and not acceptable at all! I phoned head office and the lady said to me that she will contact the driver to ask him to set the aircon. Nothing changed. One of the other passangers started shouting and opened two of those small windows to get at least fresh air...

We arrived in Somerset West an hour and a half later, due to waiting for other busses and passangers from other places to arrive. During those periods none of the passengers were allowed to get off the bus and we were forced to stay on board in that unbearable heat. This was not a pleasant experience!

The incident happened yesterday in Umtata the driver told my mother that she must leave the meat and I asked to speak to the driver he refused, I called the office they said my mother can talk the container and go with it and the driver refuse I went bosman station to the office to try to speak to the manager they told me that they can’t do anything I must send email and the container is left that side so what must we do now

My mom has some complains about previous bus rides with Inter Cape and would like to know if it will be corrected this time since she will be riding on the bus from Bellville to Jeffreys Bay this coming Friday evening.

About the toilet: There was no water to flush the toilet, no toilet paper and the bin was broken with the lid laying on the floor in the way everytime she wants to enter. The door could not close propperly and was unable to lock. Also, the rubbish bag by the seat were full. Kindly advise. Thank you.

I had booked a bus ticket from Pietermaritzburg to Mthatha for the 26th June 2023 and the bus was suppose to depart at 00h45. The bus had arrived at 02h05 from Pietermaritzburg.

Along the way the driver had to make a number of stops to drop off passengers and each time he had made the stops he took about 30 Mins at each stop. Bear in mind that the usual stops are 15 Mins.

Then we had an additional. 3 stops because the driver had to urinate.

At some points in time, the driver would stop and just park there for some time.

There was an accident on the road, but we had passed the accident at about 15 Mins.

Save to Say, we had reached our destination 3 hours late.

On 24th of may I was supposed to go to kokstad the bus was departing at 17:40 I got there at 17:20 (I failed to be there 30 before) because of traffic they didn't allow me to get in a bus I was told it going to stop at belville to get other people from that station I took an uber there so that I can catch the bus, when I got there I was told that the bus is full I have to book another ticket (100% cancellation). I don't know whether they did overbooking or what

30th-01 May 2023 from King William's Town-JHB

The driver stops whenever he feels like to go help himself out the whole night, He stops at a garage sometime in the morning and takes more than 30 minutes not even letting the passangers what is happening when we trying to go out from the bus to seek a bathroom he shouts at us and telling us who asked us to go out because there is a bathroom inside and the question is why was he not using it himself the whole night? Is it compulsory to use it? I do not want to use it for my reasons and tells me if I go the bathroom he is leaving me behind he is not allowed to stop there. Really now after a whole 30minites it's only now that his not allowed. Very rude drivers with bad driving

My son booked a bus from King Williams town to Durban, it was scheduled to leave at 21h00 yesterday but till now 03h24 the bus hasn't arrived, this is totally unacceptable, in fact it is nonsense, how can you delay people for more than 6 hours, how do you compensate them for such an inconvenience, these people had plans for today but now all that has been disturbed since they will only arrive in Durban this afternoon, what a poor service, disgusting in fact.

I took a sleepliner intercape bus from Johannesburg to Cape Town on 2023-03-17.We were like 30min out of Johannesburg and saw my first cockroach on toilet door.At night the roaches started to crawl out of their hiding places,[censored] were the most disgusting thing i saw,hygiene is definitely not a priority for you bus service,i could not sleep had to stay awake as i were watching these roaches running up and down the bus not a really well rested bus service,then to make things worse it started raining and the window of mine were leaking as water came in.Please guys fix this as i wont ever make use of your services unless you fix these problems.

This is the worst possible decision you could ever make when deciding to travel, I traveled on Sunday 5 March 2023 from George to Port elizabeth, the bus came 20 minutes late and then broke down in knysna, we waited three hours for a mechanic to come who couldn't assist and then waited for another bus to come that was also not what the standards are that they try to insist they have, we only left on the other bus around half past 7 which was the time we were supposed to arrive in Port Elizabeth, on top of everything else the drivers are very disrespectful and inwilling to comminicate to us what is happening,

the toilets are filthy as is the bus theres water on the floors of a bus that is meant to be clean, Intercape is not safe, or dependable, that might be affordable but I promise you even the little money you would spend would be a waste of that money as well as your time and energy.

Terrible choice.

I had 2 bus tickets booked from carletonville to polokwane on 24/02/2023 journey starting at 06:20 2nd journey from pretoria intercape Station at 09:30. The first bus was 3 hours late which in turn made me miss my 2nd bus at 09:30. No communication was sent through to me. I was stranded on pretoria station. I made telephonic arrangements for Saturday 09:30 from pretoria to polokwane which they booked and only after the booking was made the date was for Sunday the 26th at 09:30. I missed 2 days of work I had to make arrangements for flights which cost over R3000 as I had to get to polokwane or I would be fired. They contacted me with no refund to date. I am in debt due to their poor service.

Good day

I and my 4 years old were traveling from Pretoria to Pinetown ticket numbers

2602230351YY158 and 2602230351OX992. The bus did not pass Pinetown went straight to Durban I immediately informed the driver when he pass the Pinetown route but he told me he will arrange another bus. Firstly I had my uber transport already waiting as according to time we were suppose to arrive in Pinetown at 16:00 but that time it was around 17:05.

When we arrived in Durban Station, we were not properly informed on anything nor Intercape apologizing for the inconvenience. I kept calling the [protected] because no one was saying anything. The bus driver came and told us to come with him, there was another lady who also was supposed to go to Pinetown. Without any explanation the driver took us to Springfield Intercape office again he did not inform us on anything I kept on asking because I was traveling with a child and felt very unsafe, The bus driver dropped us at Springfield when I questioned him on why are we here, not having any sympathy he told us to go to the office. We went to office to find out what is really going on, the were 3 male men I requested to speak to any one incharged and than 1 male African who was super rude told me that this is not his business he is just doing me a favor to have a car taking us back to Pinetown he is not involved in this, I was so hurt and angry same time I am with a child no one was showing ant careless , sympathy or apologetic. Again the person who was driving us also rude saying he expects no problem don't like traveling with an angry person.

That time it was even after 6pm I am with an asthmatic child, the reason why I did not book to Durban I booked to Pinetown. My experience with Intercape is that you don't care about a wellbeing of a person, but if I was at fault as Intercape things were going to be different with penalties. I will like to formally open complaint against driver, Springfield supervisor and Operations teams.

Thank you

Zanele

[protected]

Bus 907 travelling from cape town to durban yesterday,Wednesday 1st February 2023...

4 hours late departure time...

Bus roof leaking to the point where passengers had to leave there seats and look for another place to sit...

Bus broke down after umtata at midnight with no police protection or security while we waited for a new bus...

8 hours 30 minutes late arrival time with no compensation.not even a text message of apology...

Very disappointing experience from the only bus company I trusted...

I wish to note to you that I am displeased with your Intercape Services. The bus I got booked for (i.e., number 069 which travels to PE via Grahamstown) was supposed to leave at 17:30, on the 27th of January 2023. That notwithstanding, It is close to 19:00 and we're still waiting to begin our journey.

We were informed by the bus drivers that another replacement bus is on the way. This is a huge inconvenience to myself because I am training at work tomorrow morning, and with the current situation, I fear that I will be late.

I urge you to please do something and sort out this issue as soon as possible.

I'd like to express my irreparable disgust with a recent experience of traveling with your buss. I travelled from Ladysmith to Midrand on your Mainliner and in all my years of travelling with Greyhound it was always a pleasurable experience however this one time i decided to travel with intercape was my most horrific experience ever. From the time we entered the bus to the time we departed, the entire buss smelled of urine and faecies. The aircons were not even working amidst a fully packed bus on a blistering hot day. When i arrived at home my clothes were even smelling of urine which was nauseating. I received and absolute bull of a response from Jessica on behalf Intercape. I will never again travel with these coaches and i will advise anyone considering travelling with intercape to reconsider. You'd be better of taking a damn taxi to JHB. Putrid service from Intercape at best.

Good Day,

I logged a complaint on the 15th of December 2022 after I was told @18:00 that the Bus I had been waiting for at Park Station had already left. Khanyisa was assisting me with the case, and I was not happy with the outcome of her findings because it seems that I was deceived by the Intercape staff. According to Khanyisa the Bus left @18:14. I was told the Bus had already left @18:00 and at 18:09 they printed a route plan. Meaning that while I was trying to find an alternative means to intercept the bus. It was still stationery at Park Station. The lady kept telling me that I had forfeited my ticket. I should just buy another ticket for R1500 so that I can catch the 18:30 Bus. Khanyisa also never replied to my email where I presented proof that I was at the station before the Bus left. When I contacted intercape. Again, I was told that there's nothing they could do because I had already forfeited my ticket.

Traveller details: Mr Lufuno Sinyosi
Ticket No:1512220660IB209
Refer to Case No: C150783
Dear Lufuno,

With reference to your complaint logged. We have had the opportunity to investigate the matter and would like to provide you with the below feedback.
All our coaches are fitted with satellite tracking systems. According to our tracking, the coach arrived in Johanesburg Park Station 17:55 PM and departed 18:14 PM. Coach was stationary for 19 minutes.

With reference to our Terms and Conditions:
TIMETABLES AND SCHEDULES
• Passengers must be at the departure point 30 minutes prior to the scheduled departure time.
Considering the above we won’t be able to compensate you as the ticket has been forfeited.
Hi Khanyisa,

Please find attached route plan which was printed out @18:09. Already by that time I was told the bus had already left. Which is inconsistent with the times times listed below.

Secondly according to the booking information, I must arrive 15min before departure this is also inconsistent with the duration listed below.
See attached booking confirmation as proof

Ģood day,

Today's date is 22/12/2022

I reached out to you on your SM platforms (Twitter and Instagram) yesterday, trying to find out how I'm able to cancel a ticket bought yesterday. All to no avail.

I'm supposed to depart from JHB Park Station 23 December 15h30 and arrive in Plettenberg Bay 24 December 10h30. Ticket number is 2312222365YP761.

An incident occurred where I lost my card and I need to stay behind to sort it out. Kindly advise how much the cancellation fee will be? How the refund will take place? When it can be done? If I need to be physically present?

Looking forward to your soonest response.

Best regards,

Bradley Gawie

The first text message stated that the bus will be late by 1h 30min. I initially came later than the departure time because of the delay. When I got to the Buspoint another sms came saying that the bus now is delayed with 2h45min. So unprofessional. And we have to sit here in this cold place umcomfortable. With no decent sleeping arrangements even. No compensation for the "inconvience". This is becoming a habit of Intercape

We boarded the bus in port sheost9o the 23 Nov 2022 at 1835 and arrived 2230 on 24 Nov. We were expected to arrive at 2035 so we mad arrangements to be picked up. Knowing the bus station is so dangerous so late at night the company is not worried about it passengers but the fees or seats it full. Please stick to time we understand wen there a delay. But come one even on GPS tome instead of making up tome he was going slower n slower. I use these busses quite often as I travel from dbn to cape Town. The other thing is since when does a bus travel with 2 crews of 6 people. And the crew takes the best sit the front seat up stairs. Even if it paid I think staff should allow passsangers that seat

Good day Intercape

This has been bothering me, your service is very poor this is the third time we book a bus, and it does not arrive on time my child has been sitting in Bloemfontein station since 7am the bus is running late.

What must she do in these hours she is sitting waiting for the bus that is not coming what must she eat in the meantime.

I need you to look at your service and improve.

I need to know what compensation you intend to provide for this inconvenience.

Date 11/11/2022

Time 7h30

I arrived today from Windhoek to Capetown. The Intercape sleepliner bus I was using was licking water from the roof to my sit. It was the most uncomfortable journey I have ever been on. Upon telling the driver , he responded by saying he has been telling his superiors for sometime to no avail. As for me , he had no solution at all as the bus was full . Later on five other sits besides my one started dripping water as well. Our journey was really spoiled because of this.