Hulu review: Tranfer pmt method from Amazon to direct CC Billing ( 1 comment)

I have been a loyal customer for more than 10 years. Mt billing/payment was handled through Amazon Subscriptions. This month (10/26) I found out that Amazon could no longer process the subscription. So, after trying to figure out how to Update my subscription payment through the App and computer, I decided to call C/S. The guy there said I would need to delete my account and then re-enstate. He said "everthing would remain the same. as long as I used the same email address." NOT TRUE... Now all of the shows that were scheduled to be recorded (Kept on the could for 9 months) needed to be re-scheduled and ALL PREVIOUS EPISODES WERE NO LONGER AVAILABLE FOR ME TO WATCH... I called C/S again they said since I deleted my accounnt, that's the way it is... I can't believe that I couldn't just update my payment method and continue on... After being a loyal customer for 10 years, this is how you are treated... I will certinally be looking into other streaming companies. Couple this with the clumsy UI to set up recording processes and deleteing all of my previous recorded shows, I'm done... All I needed to do was UPDATE PMT METHOD... I was NEVER even one day late paying (it was handled through Amazon Subscription service) Tens of thousands of dollars and they could care less. TERRIBLE C/S