Nissan
reviews and complaints

I recently leased a 2011 Nissan from Grapevine Nissan. To make this short, I visited the showroom on September 4, 2010. I was given a price based on my good credit with Nissan Financial, "tier 2". I told them I would need to think about it, and I would return the next day. I did not return until Labor Day. After approximately 5 hours of the dog and pony show trying to get to the "bottom line", I was told that I should have bought the car when I first came in, because my credit tier was no longer a tier 2, but had gone to a tier 4. Yes, I had the right to leave, but they convinced me, that it would only continue to go up.

I leased the car, and the next day one of the salesmen came to my place of employment telling me they needed to change something on the contract and it was just minor. I signed.

After several attempts to speak with someone at Nissan financial to discuss why my credit score went down overnight, no one would speak with me. I could only get through to a outsource in India. I called again, only when it had the option of press two "if you are a dealership", I went with that option. I was immediately connected with a very nice local English speaking person. They simply asked for my social security number and promptly gave me my "Tier 2" credit score. I of course had to say I was a dealership. After the woman gave me the credit score, I explained my situation. I asked her if she would testify to my score. She said, "Yes", and gave me her name and number. I was also told I would have 30 days to make a new lease/purchase.

Today, when this was reported to the Grapevine Dealership, Mr. Johnny Cantrell couldn't have been any ruder. I was appalled. The entire conversation was reordered. The man was so crazed I thought he was under the influence. Would he have treated me the same way if I had a man with me?

Yes, I could have walked away and should have. If any woman is reading this, I strongly encourage you to run. Also, you need to read the Better Business Bureau Report outlining their current rating. I should have done that first.

I had my 2002 Nissan Frontier towed on 10/20/10 to Nissan of Reno to have a recall on the sending unit to the tank replaced. i called on 10/21/10 to get status of repair and told them that this is my work truck. For I am a construction worker and need my tools for work. the response I got from the tech was silence, like all that was running through his head is " thats my problem." So I asked him when my truck would be done and he said they ordered part on 10/20/10 and that it would be here on 10/22/10. I need to also say I am riding a motorcycle to work. Today is 10/22/10 and and I have called again on when my truck will be done. For my truck is in Reno and I live in Carson City. Its 30 miles awayand need to find someone to give me a ride. The tech could not give me a straight answerand said when he has time he will call me. So before I got really upset about there lack of answers to my questions. So I said fine and gave them my cell # again. Like they don't have it. I need to state that me and my wife both own Nissans and one was purchased at this dealership. My wife and I have taken our Exterra there for some repairs and have had it come back with other problems that where just fine. After a couple times of this happening we complained and said we will no longer do bussiness with them. Now here I am stuck with the same people to try and fix my truck. I have my own mechanic and he is pissed with the fact that they didn't overnight the part, pay for my towing which came out of my insurance when it should not have and that they didn't offer me a rental car to begin with.
I just got off the phone with Nissan of Reno and now my tank they say is so corroded that they have to order me a my won. How long is this going to take! I guess on somewhat of a plus after barrely working for 3 days they now want to see if the dealer will issue me a rental car. In the end this better not cost me a dime. After all this is said and done I would like say I will not buy another nissan again for how I have been treated through this dealership. I have been a nissan owner sense 1997 . My name is chris and I am done.

We have been having problems with our CD player. We took it in to a Nissan dealer in Maryland and they told us that it would cost us $2, 000.00 to replair and we didn't have the Quest that long. I called Nissan and they gave me a customer number and a contact person. I e-mailed her (Mary Baumgardner) who is the customer representative of the eastern region; called a million times. She never returned my calls and the email reply from her was to get it touch with her about your problem by calling. In an expensive RV as this we are caring around a portable radio with external speakers.. shame shame on Nissan. We are also having a problem with our left window not going all the way up to close without going back down. In order to close the window we have to skip little at a time to close. Shame on Nissan
We will not purchase another Nissan even if we like the style and specs.
SHAME ON NISSAN.. another customer gone gone

I purchased a nissan titan 5years ago from the midway nissan dealership in phoenix. From the day I puchased my nissan I have had nothing but issues with the dealership. My current issue at hand is my catalytic converter, apparently it's going bad. I originally took my truck into the dealership 2 months ago when the check engine light came on. The truck began working again after spending $500.00 and the mechanic looking at it. However, on my drive home I called to inform nissan the light came back on. Which would of been discovered if the dealership had driven the truck 5 miles and put it through a check system. The miles on my truck when I came in was 79, 132 and when I left was 79, 132. The kicker on this is by the time I got back to te dealership, I had over 80, 000 and the dealership will not cover my catalytic converter. I have spent a month playing phone tag with a Regional Specialist only for them to tell me they will not cover this converter, A MONTH... What a joke and horrible service at that. I can not pass inspection due to the catalytic converter and the truck is just sitting in the driveway. I will never buy another Nissan again, the service is one of the worst I have ever seen. It doesnt say much when none of the people involved in this process even work there any more.

I have owned Nissan Murano of 2009 since October of 2009. I bought this brand new car, and did not have any significant problems during first nine months, except some difficulties starting the vehicle. Sometimes it did not get started from the first attempt, and I needed to keep pushing the start button over and over. On 07/28/10 it was my daily route from home to my job. Arriving to my Company parking lot, I intended to park my car to the last spot on the left side of the aisle. Making the left turn to the parking spot, I put my foot on the breaks pedal, but the vehicle never came to a stop accelerating instead. Its speed was approximately 15-20 mph. I continued to push the breaking pedal down the floor having the impression that my foot fell through. My first reaction was to turn steering left to avoid the contact with the building in front of me. I have made a left turn, on that my vehicle was continuing to move ahead, hit the Company car, parked on the first spot. After that it stopped only because of the contact with another vehicle, which became the obstacle on its way. I immediately contacted the District Police Department, my Insurance Company, and towing service, which towed my car to Arlington Heights Nissan Dealership (where I bought my car ) for further inspection and diagnostics. Along with these actions, I contacted Nissan of America, Corp., and filed the Claim with them. After numerous phone calls and letters (with no answers) Nissan of America sent their representative to Arlington Heights Nissan in 16 days after the accident happened! On that I was not allowed to meet Nissan of America representative, so I did not have a chance to speak with him. Service Director of Arlington Nissan told me that I will receive a call from Nissan of America with the results of car inspection within next 10 days. Almost in three weeks I received a phone call from Bill Hays, Nissan of America Technical Services Manager, who personally inspected my car at Arlington Heights Nissan, and who did not like to give me his phone number and ID. He did not answer my questions what he has found inspecting my car. He just tried to find out again how the accident happened. He either did not answer my questions about the defect in my car, he said that I will receive a call from someone soon. Later on I received a voice mail from Derek Tackett, Nissan of America Arbitration Specialist, who informed me that the inspection report has been directed to their Engineering Department. The time was going, but I did not receive anything. I uselessly tried to reach elusive Mr. Tackett (he had never picked up his phone), but he did not return either my phone calls or messages. Finally, I received the phone call from Nissan of America - one woman called me, her name is Trisha. She said that I will receive the letter from Nissan of America with the final result of their inspection. When I asked her to send me a copy of the Inspection Report, she said that this is their internal (!) document, which they can not show to me. Finally, I received the letter from Nissan of America, Corp., which stated that "...they found no evidence of a product problem", etc... This document has been signed by Derek Tackett! Driving this car after Nissan of America, Corp. inspection, I have noticed that the display on the front panel changed. It looks different. Before it did not show the time of service, oil change, and other different things. Now it does! The car starts up differently, from the first attempt! They have changed the computer! They also have changed calipers, because breaks work now! Thereafter, the vehicle had the manufacturer’s defects, but Nissan of America does not like to admit it. I requested from them the new car, or the compensation for the risk and fear, which I have experienced. My insurance Company paid for the car repair. Why? I had monetary expenses – car towing, rental, car repair, and other inconveniences related to this matter. Besides that, I had moral and physical suffering along with the fear and deep depression. Who will cover all of them? It was not mine, or somebody’s fault. Abveously, it was the manufacturer’s problem! Who should be in charge? Nissan of America just sent me the write off to end the discussion!
I ask all organizations, which will I refer this letter, to take into attention this very serious matter or the accident happened to me!

I made my first loan payment online through my bank. Payment due 9/12/10. Clearer On 9/7/10.
Received credit for payment on 9/15/10. I checked with my bank to make sure I had had all my information correct (all was correct). My bank told my Nissan had sent back payment no such account number.
Resent payment 9/17/10.
Call Nissan 0n 9/15/10 Operator spoke very fast with a thick accent. Not sure if the person understood what what i was trying to tell them( I certinly couldn't understand them). Went to Nissan web page registered with account number I have and got into my account, I thought I might be able to contact them here. No Such Luck !
Today I got email Statement, saying now I owe two payments.
Is This going to be a long and difficult relationship? I'm guessing YES !

So, now I've bought my Navara from another dealership, not CMH Midrand. Then, my Navara that I bought now needs some 'extras'. So I phone around for prices (more to determine helpfullness of staff and compare prices on simple items). For some reason decided to phone CMH Midrand again (they're very close to where I stay). Marvin answered. I asked price on bonnet guard etc. That was Friday (259). He advised me system is slow, took my number and promised to phone back within two minutes. Still waiting and it's Tuesday. Guess what - had a rollbar fitted today at Global Nissan - another R5, 000 you missed out on. Even though CMH is my closest dealership, I travelled 30km to Global Nissan Gezina to have this fitted. I will be taking my future business to them or another Global Nissan dealer in the future, even though I have to travel farther. I will not spend my money at CMH, they clearly don't care about clients.

PS - My wife might be looking at a Qashqai in the next couple of months - guess what, CMH is NOT on our contact list.

This service repair shop is the worst! I thought that by taking it to a dealer repair shop I would at least have peace of mind but I was wrong. I brought my car in for an oil change and they called me saying I needed $1200 worth of work. I had just had a 15K mile scheduled maintenance 3K miles ago and somehow they didn't spot the problem they said I now have, and the warranty was up which meant I had to pay for it this time.

I brought up this argument and he said I must have driven it in heavy stop and go traffic, which is not true, I drive this car only on highway because I have a work car I use on the weekdays and I only use the Nissan for trips on the weekends.

My argument is I don't understand why they didn't see this problem at the 15K miles maintenance (cost $600) or when they "repaired" my brakes and resurfaced the rotors when it was under warranty. Now they spotted the problem only 3K miles after they supposedly did their job.

I am outraged and will write to as many people as possible in every possible comment page to let the public know to not go there. There was negligence from their part and now they want me to pay $1200 for it.

I tried to call this dealership several times, each time the phone just rang and rang with no answer. Finally, after several attempts, and about 25 rings, I got through. I also tried stopping by to ask for assistance, and not only was I ignored, not one person acknowledged me, ask if they could help me, or even looked at me. I found the customer service very suspect and would do anything possible to not patronize this dealer, EVER!

Infiniti of Denver, and Infiniti, refuse to honor the rust/corrosion warranty as published in the Infinity Warranty guide.

Infiniti of Denver refuses warranty repair, Infiniti refuses warranty repair. BBB Auto Line refuses the case because the claim is not for "Lemon Law" and the vehichle is more than four years old.

The vehicle is a 2003 Infiniti FX45, with current mileage of 71, 100 miles. The in-service date (date sold) is November 2003. The 2003 Infiniti Warranty Information Booklet clearly states "Nissan warrants that the replacement and refinishing of panels will be carried out at no cost subject to the limitations listed below (accident, environment such as hail, lightning or acid rain, vehicle neglect/abuse, stone chips etc, or cleaning polishing chemicals or solvents). The warranty goes on: Nissan will pay for the cost of the repair, including parts, labor, paint, and supplies necessary to repair or replace the panels.

Infiniti referred me to the BBB Autoline to file a complaint, and a complaint was filed August 30, 2010, requesting arbitration. BBB Autoline refused the claim for reasons stated above.

on june 4th 2010 my 81 year old father leased a vehicle from coggin nissan on atlantic blvd in jacksonville fl.On july 19th he passed away. after looking at his paperwork on the vehicle he had traded in 2004 nissan pickup truck which they gave him $9500.00 for . They paid off $5000 which he owed on the pickup and took the remaining $4500 as a down payment on the new vehicle. They also made him make a payment on june 4th of $523. then he paid another payment on july 4th of 523.This down payment and monthly payments seems to be awlful high for a leased vehicle. have been in contact with both coggin nissan and nissan consumer affairs to try and get some of this money back. The whole family feels that they took advantage of him

I had a similar experience with Jim Castelli that guy is a total ###. Last year during the cash for clunkers program I purchased a Nissan altima coupe. Jim Castelli said that I will get the $4, 500 back for my clunker trade in when the dealership got the $4, 500 reimbursed from the government. After one week I found out that I was supposed to get the $4, 500 taken off right away but when I confronted him about this he said that there was no record of me ever turning in a cash for clunker vehicle and that I was never owed $4, 500. Pissed off I went to the Better Business Burro and got a lawyer, when they got the call from my lawyer Jim Castelli said that he had misplaced my records and gave me my $4, 500 the next day. Jim Castelli is a true dirt bag and I will never buy a Nissan or let anyone I know purchase a car from Great Neck Nissan as long as I live.

talk about ### of the earth, these guys take the cake. They are all about deception, Be Careful, as a matter of fact don't ever, and I mean ever go there. Pieces of crap: John Farley, Anthony Panarella, and the twenty people who bully you with lies. Go Screw Nissan of Queens. The Nissan Corporation should ban these guys from selling cars.I have a little present when I go to sue them. They never even got the lease signed. But I am sure the feds will be pissed when they discover Nissan of Queens fraudulently photocopied my name on to a lease. Rot in Jail [protected]@%bags

went to dealerfor a 2007 nissan gave me price gave them 100'00 deposit the sale's man came back out and they bumped the price up 2000'00 dollar's and told me we have no deal and told me to go ### myself after i spent all day there and went and got the cash and all what i don't understand is why tell me one thing then come out and increase the price 4 the truck i think they call them scammerscan you help me get some justice in this situation

In the market for a used car. Researched the car on cars.com. Found the used car and the stated list price for sale. Went to the dealer, was shown older model years at higher prices. Pull out my cars.com ad and showed them the car that I wanted and the price that it was listed at. My luck, they did have the car. Sales Manager came back with a higher price? The car listed at 11, 440 and the dealer stated that it was now 12, 365. They explained that the price listed was the price that they had paid for it and that it had gone through their garage so now the price was higher? Bait and switch scams from car dealers have been used in the past but never really got to experience one until now. Walked out of the dealer and stated that if you list a car at a price, be expected to sell the car at that price. Thanks for wasting my time Nissan of Corinth (Denton).

Car dealers often get a bum rap as being a bit sleezy, but in this case it was true. First, I was sold a used car under false pretenses. ABS was an important option for me, and the dealership assured me the car had this feature. It did not, which I realized a few days after the purchase. I asked the dealership to unwind the deal and give me back by trade in. They would not. My only recourse was to trade this car in for another, which of course ended up costing me a lot more money.

In addition to false selling, the delivery process was a nightmare--poor customer service from start to finish.