Incredimail — lifetime license codes have been cancelled
A few years ago, I purchased from Incredimail, two full license codes. Incredimail was free but, we were informed by Incredimail that we could have a lifetime license called Incredimail 'Premium' if we paid them fee. For this, all adverts would be removed.
We purchased two sets of codes, as we had several computers. We were told we could use each code for up to three computers.
The license codes are as follows:
Incredimail Mail 1 IM_PREM-[protected]-[protected]
Letter Creator 1 IM_LTWIZ-[protected]-[protected]
Incredimail Mail 2 IM_PREM-[protected]-[protected]
Letter Creator 2 IM_LTWIZ-[protected]-[protected]
A couple of years later, Incredimail introduced another product called Incredimail 'Gold'. We were informed that, if we purchased a further license, we could have even 'better' resources. However, Incredimail Premium was enough for us, so we decided not to upgrade to 'Gold'.
So, you can imagine our anger when we find that the Incredimail 'Premium' program suddenly has adverts. Not just in the program but attached to all the email we send. It is causing problems and we want them removed!
When I check to the license area, in the IncrediMail program, I find that the license code has been removed. When I put the license code back into the box, I am informed that an error has occurred and that the license codes are not recognised any longer. In other words, Incredimail has downloaded into my program, some kind of upgrade without my permission. This upgrade has removed my license codes and put adverts back into the program. They have managed to do this even with my 'download upgrade' box un-ticked.
In the very annoying and flashing adverts, we are instructed that if we want to remove the adverts, we need to purchase the Incredimail 'Gold'.
So, what exactly did we pay for when we purchased the 'lifetime' Incredimail 'Premium'?
How can a company get away with this blatant exploitation?
Either they must give me my money back or they must reintroduce a system where the license codes that I purchased, are recognised.
I look forward to hear from you on how this can be remedied.