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I've only been smoking white ox for the past 3 years and have noticed more and more the amount of bark I'm getting in my pouch and sometimes the tobacco seems to still be wet... I also feel that sometimes when buying a 25g pouch it's not the right weight they seem to be smaller can anyone help with who I can contact about this as I feel it's not right
The complaint has been investigated and resolved to the customer's satisfaction.
![Japan Tobacco International [JTI] reviews, listed as Imperial Tobacco Australia](/images/business/48-48/119083/japan-tobacco-international-jti.png){kind=small}
Purchased a pack of JPS tobacco from Lilydale, IGA, Tasmania. I opened the plastic wrapper. Tobacco fell out. The packet had a one inch hole in the seam. Tobacco was dry. It is expensive to buy tobacco, so I'd expect a good product. Not a dry tobacco that I had to put some orange skin in the pack to add some moisture, and store in a sandwich bag!
Purchased a pack of jps endless blue today and it is that dry it isn't funny burns so quickly 2 puffs and smoke is finished. Not happy.
8h28111 0845 is the marking on the pack.
I am only on a disability pension so every penny counts and I feel that this purchase was a complete waste.
I recently purchased JPS blue in Balgownie NSW which is what I generally buy the cigarettes are not meant to be menthol but they are?
Opened packet to find one of the cigarettes filters to be either melted or has been eaten away by something, any explanation on this and does it make it any unhealthier then they already are?
I've had quite a few instances lately when the cigarette effectively breaks - the filter comes adrift from the cigarette
Poor quality - waste of money
Will need to change brands
Horizon Blue
Brought a packet today been smoking em for yrs only 2 find 2 smokes missing from brand new pack for the cost this is totally unacceptable
Hi I just purchased a packet of Riverstone 20g today and I found something hard and black stuck to the tobacco. Not too keen on smoking Riverstone now.
Holes in majority of packet of cigarettes
Don't expect to pay this much money for packet and then get ripped off by not being able to smoke them due to holes
Would like some form of refund or social media will know about this.