Imperial Tobacco Australia review: Severe customer dissatisfaction: withholding of purchased white ox tobacco and failure to provide refund or replacement

Executive Summary

I am writing this formal complaint as a severely dissatisfied customer who recently purchased White Ox tobacco from the King of the Pack and Rockdale stores. Upon opening the product, the aroma indicated a subpar, possibly counterfeit, quality. The handling of the issue by your shop attendants was inadequate and dismissive. Immediate rectification is expected from both the retail shop and the White Ox company. Failing to do so will result in a comprehensive negative feedback campaign across social media platforms.

## Details of the Incident

1. **Issue with Product Quality**: Upon opening the newly purchased White Ox tobacco, I noticed that the aroma was far removed from the product I have been accustomed to buying. This leads me to believe that the product is counterfeit or severely compromised in quality.

2. **Inadequate Customer Service**: The shop attendant not only refused to offer a refund or a swap but also complicated the matter by objecting to the type of resealable plastic used for returning the product.

3. **Unresolved Issue**: Eventually, the tobacco was left at the shop with a vague promise of replacement from the next batch. This, however, does not alleviate the inconvenience I have suffered.

Expected Resolution

1. **Immediate Refund or Replacement**: I expect an immediate refund or a high-quality replacement for the tobacco purchased.

2. **Compensation for Inconvenience**: The ordeal has cost me not just money, but also valuable time and trust in your brand. Therefore, additional compensation is expected.

3. **Formal Apology**: An official apology should be issued by both King of the Pack and Rockdale, as well as from White Ox.

Consequences of Non-Compliance

Failure to meet these expectations will leave me with no choice but to undertake a rigorous negative feedback campaign. Given my substantial social media influence, I assure you this will adversely affect both of your businesses.

I am confident you will address these matters with the utmost urgency they demand.

Yours Sincerely,

Yuri Divine

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