[Resolved] Imperial Tobacco Australia — jps blue 30s
Upon opening my packet of jps blue 30s i noticed a small pin hole in one of my cigerettes i didnt think much of it and lit it up and noticed that there was smoke coming from the hole.
I'm very disappointed as I pay enough for cigerettes as it is without opening the packet and having one that I've noticed so far that is ruined. The barcode number is 9327329010994. Very disappointing and very unhappy my email is [protected]@gmail.com. I would love an explanation and compensation for this default as id consider not buying jps products any longer.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Imperial Tobacco Australia Customer Care's Response · Oct 07, 2019
At Imperial Tobacco Australia we take consumers’ concerns about the quality of our products particularly seriously. We see from what you have written above that you have had a less than ideal experience with one of our products. We invite you to contact our Customer Response Centre on [protected] to have your experience recorded so that any production problem can be identified and dealt with swiftly and appropriately.
More Imperial Tobacco Australia Complaints & Reviews
- Imperial Tobacco Australia - parker and simpson 25's 
- [Resolved] Imperial Tobacco Australia - parker and simpson blue 25's 
- Imperial Tobacco Australia - champion rich red 50g 
- Imperial Tobacco Australia - horizon cigarettes. blue 93mm long. pack of 20 barcode 9327329011373 
- Imperial Tobacco Australia - cigarettes jps red 
- [Resolved] Imperial Tobacco Australia - parker and simpson tobacco blue
- [Resolved] Imperial Tobacco Australia - horizon cigarettes
- [Resolved] Imperial Tobacco Australia - 20 gram champion ruby pouch
- [Resolved] Imperial Tobacco Australia - champion ruby 15gram pouch
- [Resolved] Imperial Tobacco Australia - 50 gram white ox