Signed up through Instagram to try the makeup 2/19/23 IL Makiage WWW.ILMakiageny charged my credit card $172.18. I received the trial order & hated texture/color. Cancelled trial subscription & Created return the next day & shipped back. 3/17/23 received another charge for $81.98 don't know what it was for? I never received anything. Receive another box 6/19/23 $57. Went to https://www.ilmakiage.com/ilmakiage_return/return/ to create a return, printed & had delivered to post office. I do not want this product, emailed customer service wanting all charges credited back to my credit card, I have returned all shipments the day after receiving & they then tell me I am in an annual plan? I am out $311.16 to this company and have nothing! I am not going to sign up for an annual plan not knowing if I am going to like the makeup/products...which I hate! Do not trust this company, they just keep charging credit card even when products are returned! No credit was issued. Customer service only has an email & no phone number to talk to a live person. If they are a reputable company why wouldn't they want their customers happy & be able to talk to customer service & get it resolved instead of waiting for a generic response in an email the next day? Very disapointed in the whole experience with IL MAKIAGE!
Jordan T. (IL MAKIAGE) Jun 29, 2023, 09:44 EDT: Unfortunately, we are unable to cancel the annual plan or refund you at this time.