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CB Furniture Stores IKEA Complaints #282-301
IKEA

IKEA review: shipping and customer service

M
Author of the review
5:02 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

We bought a new bed frame for our son. When we went to get it delivered, and possibly assembled, the man behind the counter gave me a quote based on my total bill, not the item itself, which is incorrect based on their own rules. The assembly charge was too rich for my blood at $159, so I declined. When I got home and glanced at my receipt, I realized that I had been misinformed by the IKEA rep and that the charge should have been $89. That may not sound like a big difference, but it's the difference between reasonable and gouging in my opinion. I tried to get the change made via phone, but got caught on IKEA's typical customer service hamster wheel and after about an hour on the phone was told the change could only be made in-store. Since we had just gotten home from IKEA, live about 20 miles away from IKEA, and I had just seriously injured my hand trying to move one of IKEA's giant boxes, I balked at having to make all the effort for something that was NOT MY FAULT BUT ENTIRELY IKEA'S. Eventually got the frame assembled for $75 by a nice guy not affiliated with IKEA -- a fair price that demonstrates how overpriced IKEA's services are. Their customer service, too, is sorely lacking. Face it, they don't need we consumers satisfied, as they pretty much have a stranglehold on their little market niche. Nevertheless, I'll never shop there again unless I happen to be in the market for fairly cheap furniture that requires a Swedish Ph.D. to assemble and lasts about two years.

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  1. IKEA Contacts

  2. IKEA phone numbers
    8800 234 5566
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    50%
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    Russia
    800 4532
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    100%
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    UAE
    +31 900 235 4532
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    Netherlands
    +1 (888) 888-4532
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    United States
    +1 (866) 866-4532
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    Canada
    +44 203 645 0015
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    United Kingdom
    +61 280 206 641
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    Australia
    +43 800 081 100
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    100%
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    Austria
    +32 27 191 922
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    100%
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    Belgium
    +45 70 150 909
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    Denmark
    +358 934 829 400
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    100%
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    Finland
    +33 969 362 006
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    100%
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    France
    +49 61 929 399 999
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    100%
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    Germany
    +353 15 413 300
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    100%
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    Ireland
    +39 278 629 900
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    Italy
    +47 91 502 340
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    100%
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    Norway
    +48 222 750 000
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    100%
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    Poland
    +351 800 203 020
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    Portugal
    +34 900 400 922
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    Spain
    +46 775 700 500
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    100%
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    Sweden
    +41 848 801 100
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    Switzerland
    +86 400 800 2345
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    China
    +852 31 250 888
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    Hong Kong
    +81 570 013 900
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    Japan
    +966 920 004 532
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    Saudi Arabia
    +65 67 866 868
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    100%
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    Singapore
    +82 16 704 532
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    South Korea
    +886 412 8869
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    Taiwan
    +66 27 087 999
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    100%
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    Thailand
    +1 (815) 592-4247
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    +1 (647) 746-4611
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    Marketing Communications Specialist Jordan
    +1 416 646 8182 ext:2305
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    National Public Relations Specialist
    More phone numbers
  3. IKEA emails
  4. IKEA address
    Olof Palmestraat 1, 2616 LN, Delft, Netherlands
  5. IKEA social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 15, 2026
  7. View all IKEA contacts
IKEA Category
IKEA is ranked 1 among 291 companies in the Furniture Stores category
#01 IKEA IKEA #02 Wayfair Wayfair #03 Joss & Main Joss & Main #04 Argos Argos #05 Houzz Houzz
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