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IKEAcustomer service/ policies

Having been to Ikea many times in various states and always having fair customer service I was appalled at the treatment and down right rudeness I was showed today at Ikea's Brooklyn location. I showed up this morning to exchange something I bought 2 days ago from their As-Is section. I bought it primarily because I didn't have time to go through the whole store looking for furniture with my one year old in tow. When the item did not work in my space I looked at the receipt and there was no reference to "exchanging" as-is furniture. The only reference says no refunds; therefore I loaded the item and my son in the car and drove 35 minutes to the store. Arriving at the store I was told to take a number in which I would proceed to wait 45 minutes to see a sales associate. She as very rude informed me that they will not take the item back; I tried to explain I just wanted to exchange it for another item in there as-is section. Finally she called her manager which was just as rude and was actually laughing with the girls making a joke of us. She called the two store managers which explained to her I would have to wait. After waiting for nearly one hour (with my 1year old) the store managers John and Jason who told me that, yes I was correct that it did not say on the receipt, nor was it posted on the wall behind the counter stating their policies however there is a small sign stating it in the As-Is room. I explained that one would only see that sign if you happen to go all the way in the room; as I did not because there happens to be so many items, they spill onto the space behind the registers. I tried to explain my point when he abruptly said "I am done talking to you. and told me if I wasn't buying anything I needed to leave. He then called security to escort me out. Wait...this 6 foot 250lb plus man is scared of little 5'6 125lb me and is calling security? Are you kidding? I asked for the corporate offices address and number he refused to give me the address instead one of the other managers gave me the 1800 # and he said I could go on line and find out for my self the address. When asked what the names of the sales associates/mgrs I spoke to he refused to give me the information saying I am the only one you need to know and my name is Jason as he laughed. I can not tell you how ignorant and rude this individual was and he is representing the company, this is an embarrassment in this economy I don't know how any company can survive with this type of disregard to the customers! We are the ones who keep their doors open! Thank twice before visiting and purchasing at this location!!!


  • Po
    poang May 15, 2010

    As Is is like buying clearance at Kohl's or JCP. Once you bought it, it is yours. However, the IKEA people's attitude you described was obnoxious. I could see how that was infuriating.

    0 Votes

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