The complaint has been investigated and
resolved to the customer's satisfactionResolved Ikea Aneboda Bed Frame — ikea cheap furniture
resolved to the customer's satisfaction
In September 08 I bought an Aneboda bed frame and Lilliker Bed slats from Ikea. I didn't put it together until Jan. 09. I slept on this new bed one night and the next day I sat on the edge to put on my socks and the slats slipped off of the metal railing inside the bed frame.
I picked up the mattress and tried to put the slats back where they belonged, while getting splinters from the cheap wood. The metal railing that the slats rest on is about half of an inch. The slats are fitted into a rubbery piece that is supposed to hold the slats in place on the bed frame. They don't. I've been sleeping on it one week and I cannot even go near the edge of the bed or it falls.
I called the Ikea Stoughton phone # on my receipt and got someone in a call center in another state, cust. rep. said the stores don't take phone calls. I relayed the facts of the defective merch. to her and said she would e-mail my issue to the Stoughton store and someone would call me back in 3 days.
They called this morning. I have to take the bed apart and bring it back to the store 2 hours away and someone will look at it and decide if it is defective or not, I'm betting not. I told her that I will never buy anything at Ikea again and I will tell everyone I meet to never shop at Ikea. Ever. She was not phased or concerned by this at all. Could care less.
The cust. reps. were not rude, but their merch. is cheap junk. Their website says they stand by their "quality" products and have warranties. They lie!!! I will take apart the bed with a hammer and take the $$$$ loss. It is not worth my time and obvious(from the other posts) aggravation to return to the store.