IHOP — I was kicked out for refusing to take food that was cold
I placed my online order at 9:02 am on 4/13. Order would be ready at about 9:17. I got there on time and my food wasnt ready, no big deal but after 30 MORE minutes I just wanted a refund and leave. The manager finally came out and tried to tell me i had been ready but the hostess was checking for me often so that wasnt true. I wanted a refund and leave. He argued with me about it being fresh, the boxes were barely warm. He insisted it had just been cooked so which was it?? Been sitting ready to go or just cooked? He got mad I still was refusing the food and didnt want to refund my money. Why did he ask for my credit card to eventually SLAM, YES HE SLAMMED cash in my hand, and the exact amount of cash my ticket was for??? He got loud and told me I was rude and told me to never come back to his store ever again. 45 minutes is not ok for the 2 meals we ordered. I had to ask twice for my card back especially since he gave me a cash refund!!! This meal should have been free anyways after our last ordered came with about a dozen ketchup packets covered in harden syrup holding them together.