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1.2 908 Reviews

IHOP Complaints Summary

58 Resolved
839 Unresolved
Our verdict: If considering services from IHOP with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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IHOP reviews & complaints 908

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M
11:32 pm EDT

IHOP unethical behavior and poor service

June 13, 2019 approximately 18:00 hr
One part of the food order was not what we ordered and when it was sent back, it took over 15 minutes before it was addressed and another food order that was received was cold and not appealing. As we still waited, our waitress and cook were discussing the fact that it was never redone and the cook was going on break. This conversation took place right by our table. When we asked to see the manager, the waitress was seen nonchalantly sitting with the manager for about 5 minutes and finally the manager came over to attempt to address the issue. The pancakes finally came and there was a reorder on the cold food; however, our waitress avoided coming back to the table and sent food and drink requests by other waitresses, while she was still in our area, not serving any others. Finally, as we were very close to the kitchen, we could hear her make it a point to speak loudly about the fact that this was not her sole job and that she had some training in college in communications, to which, we thought was very petty and irrelevant. What we really found appalling was that the manager allowed this behavior and no one offered us anything to compensate for the poor service.

Our desired solution is to make both the manager and the waitress aware that they did not respond appropriately and they should realize that they showed no professionalism in customer service at all. A discount or refund would have shown some type of concern, but instead, the full amount was paid, and we actually left a small tip out of pity for immaturity of the waitress and the lack of guidance from her manager.

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7:09 pm EDT

IHOP management

management is the worst in this resturant. They let they servers disrespect the cooks and sometimes threaten them. i am a employee of this franchise and i am scared to speak up for fear of loosing my job. older manager Ray just takes up for the females because he is a pervert that likes looking at their backsides. Something has to be done, us male employees need to be treated fairly.

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9:41 pm EDT

IHOP service and food

Me and a friend arrived at ihop at 8:15pm we were seated and gave our order we didnt recieve our drinks until 8:45pm and food after 9 then family members of workers were in and out of kitchen with bathing suits on and they didnt work there people were walking out because of wait the cook over cooked food as well no hair net and regular street clothes on phone. The servers were having meltdowns and attitudes so we packed what they had right and left horrible service and very unprofessional

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11:00 pm EDT

IHOP service

My family and I visited an ihop in New Orleans and the service was the worst. We never received all of our food and the manager came out to speak with us and he proceeded to tell us that he was the manager and cook and they were short staffed. All of the staff we spoke with told us it was the managers fault. I said I was not going to pay because the food was wrong. They blocked the door and would not let us leave. Even after I agreed to pay. They called the police and traumatized my kids. I have never been treated so bad. The manager came out rubbing his sweaty face and his nails were so dirty Please call me regarding this as I plan on filing a grievance. Thanks in advance for you response to my concerns. Did I mention the street people who came in the restaurant and asked us to buy him food? Not the type of service I have ever received in another of you restaurant.

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Update by Lisa G isaac
May 18, 2019 11:02 pm EDT

Awful service

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4terare
, US
May 19, 2019 2:03 am EDT

You caused this incident and traumatize your children with your behavior. Maybe they were traumatized with embarrassment at how you were behaving. Cannot afford to feed your kids then don't take them out. They have every right to make you pay for food that you and your kids ate. Even if it was the "wrong" food.

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3:00 am EDT

IHOP response to injury

Back in June 2012 at the Cookville IHOP, my wife and I were shocked when our 3 year old leaned forward and that very, very long straw punctured his eye. It was horrific. Staff did adsolutely nothing. We left and went straight to the emergency room where the doctor had issues looking at the damage. Over time it healed, but our child wears glasses to this day. Our complaint is that the staff and management refused to ever acknowledge what happened; but rather watched from twenty to twenty five feet away. To anyone reading this: if your child gets injured at IHOP, don't just rush to the emergency room. The damage is done. Call an abulance, make a report and hold those heartless people accountable for what happens on their property. We did nothing wrong. They stuck a straw that was about 11 inches long into a 3 year olds drink. I hear they no longer use those straws: great. We were business owners at the time and we responded to every complaint, injury or concern. We have avoid IHOP since.

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1:49 pm EDT

IHOP waitress tried to fight me

I visited the IHOP on 126th and Lexington Avenue in Harlem and the horrible waitress named Steasi added an extra drink to my bill after I told her there was hair in my orange juice. When I tried to speak to her and explain she spoke over me and didn't let me talk. She started yelling at me in front of all the other customers and her manager said she will take care of it. When I spoke to the manager she let the waitress stand right next to me while I was complaining about her I told her she has bad customer service she said no I don't and told me I can't count she was standing very close to me with her hands folded in a threatening manner. I told her you're not going to speak to me like that and then her manager (lekasha) who seems like she is a friend to the waitress pushed her away from me as she tried to come closer to hit me. Her manager pushed her into the kitchen and then came and told me with an attitude that she was right again not listening to me at all. I paid my bill and left. This was supposed to be a nice outing with my mother instead it was horrible and I felt like I was lucky to leave without getting hurt. NO ONE should ever be treated like this at a restaurant on Mothers day.

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6:31 pm EDT

IHOP food

I ordered Beef tips, red skin mashed potatoes and broccoli. It was the most unappealing plate I have ever seen. Gravy from beef tips dripping over the side of the plate, mashed potatoes looked like gravy they were so soupy I could not eat them. The waitress said she told the cook I complained and that he needed to not serve those potatoes . That was all that was done about it
IHOP Beaufort SC

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9:45 pm EDT

IHOP ceramic appearing sharp object in my food

March 25, 2019, my daughter and I went to our local IHOP and order I ordered a omlette, she ordered pancakes. While chewing my food I notice a small bit was crunchy and I though, eggshells, got back to the business of enjoying breakfast. I could not eat it all and brought the rest home where I warm it later and had it for dinner except I did not finish the meal. Again, while chewing I noticed a small bit was crunchy but this time I went after it and pulled out a small piece of what appeared to be a chip off a coffee cup or plate, it was small as ones front teeth. I did not know what to do about this then and I still do not know what to do. I have held onto the receipt and the plate with the tiny bit of glass in it because that is what is. I am attempting to reach out to corporate, I believe someone deliberately put that into my food. I was at the same restaurant the week before and again a bit of crunchy, I just thought it was eggshell then also but now I am not to sure. I am African American. I am old enough to remember when Denny's had to face court because it was proven that this, as well as other dangerous practices, was common to people of color in their restaurants, you can google this. I will post picture and if anyone have positive advice I am interested. No one, no one should go to a restaurant and unknowingly pay to have glass put in their food and worse, chew it. Screw a lawsuit, IHOP need to investigate this if this is not their practice and make the restaurant safe for ALL people of all CULTURES, men, women and children!

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1:17 pm EDT
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IHOP management and staff

I recently worked at the Ihop located on 2319 Lincoln hwy. Lancaster PA. I have recently left employment sat a local ihop due to constant bullying. The managers did not handle the situation even though this fellow employee has been confronted about her constant bullying. Instead of handling the situation or firing the employee who has been causing multiple problems in the restaurant they let me go who did nothing but step away from the issue so it didn't Escalade . I want to maybe ke a complaint. Who would I speak to to potentially get a investigation started for this ihop?

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6:30 pm EDT

IHOP poor service

Ihop #595 1740 Rio Hill Center, Charlottesville, Va. Table 32/1 Chk 1506, May 6, 2019, 9:10am. We were sitting there for about 8 minutes before a waitress came to get our drink order which was coffee. She brought the coffee back in about 5 minutes. No water was offered. We ordered our meal of 2 quick 2 egg hbr at $7.99 each with eggs over med. and crisp bacon. When we got our meal, the eggs were overdone, the bacon was not crisp, no jelly was brought to the table and I had to ask for water. The waitress never checked to see if we wanted more coffee or anything else. It is a shame we had to pay $2.39 for a cup of coffee. The waitress was pleasent enough but we had to ask other servers for the water and the jelly.

I think the waitress no. was 214 Anderson.

It seems that the other ihop in the area is not much better. We will not be coming to these restaurants in the future. No desirable resolution unless it is a full refund. $22.69.

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1:33 pm EDT
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IHOP about waiting time and manager

we came to this location at 10:45 am they took our order at 11:00 am the waitress say sorry they wait I make sure to give you a discount we said ok that's fine then food took 45 min to arrive our kids were crying the waitress I am very sorry our manager is going to be here to talk to you she never did instead she give us the ticket no discount when I ask the waitress she said oh ima sorry I would tell my manager again the manager never came and sent her with a new ticket 3 dollars off for me that was unprofessional she never came to talk to us and after almost an hour waiting all we get was 5 dollars

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2:58 pm EDT

IHOP prices

We were seated promptly. Our food arrived hot and well prepared. We thought it odd the gravy for my husband's mashed potatoes was in a little container. When the waiter brought our bill it seemed high so we went over it and saw that we were charged $1.99 for 2 oz of gravy! I called the waiter over to the table to ask why? He told us since mashed potatoes don't come with the meal my husband ordered we were charged for the gravy. We were kinda flabbergasted. 1st: my husband was not told that mashed potatoes don't come with the meal he ordered Any other restaurants we frequent allow you to choose your sides. 2nd: He certainly wasn't told he'd be charged for his gravy. I always order the harvest grain and nut pancakes and it has always aggravated me that IHOP charges a lot more for them for no apparent reason. But this is the last straw. We're not going back. It's as though IHOP wants to gouge their customers for every penny they can.

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12:27 am EDT

IHOP food/service

1.We just asked to be seated in a different area because a yelling baby was across from where the young lady seated us and we got nothing but attitude and were told your at IHop not acceptable we know this is IHop. 2The food was cold 3. We got our order in pieces and had to ask for the items that where left off. 4 Manager really didn't care about our complaints. The IHOP in Austin Texas 14310 I-35 needs new management and training for the employees. Someone in the corporate office should do a surprise visit this place really sucks

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3:07 am EDT
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IHOP poor customer service

A group of 7, came in at 2:32 am. We as a group was seated upon arrival. We sat at the table for 15mins before anyone decided to help us. Associate TEDDY stood next to our table, she didn't help until we start complaining about no waiters came to the table to wait on us. We ask for a manager and no one came to keep us tonight.
This IHOP is located on 7528 US 192 in Orlando, Florida.

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8:42 pm EDT

IHOP service

While visiting the IOP at 700 Central Texas Expressway in Killeen Texas on 26 April the service was below subpar. No one was manning the front area to seat people, once the people ahead of us and we were seated we sat at the table for 15 minutes without any kind of acknowledgement from the wait staff. We saw each of the four waiters look at our table none came to serve us. The family that was seated immediately before u got their service fine. The people who came in at the 10 minute mark immediately were greeted by their waitress and were able to place their drink order, while we still hadn't been even acknowledged by a single member of the wit staff. We ended up leaving without any member of the staff speaking to us after we were seated

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2:45 pm EDT

IHOP customer service - nottingham, md 7925 belair road 21236

I use to love iHop until my most recent visit to the establishment today (Easter Day) Today I entered the iHop In Nottingham, MD and service was great per usual until I asked for the check. My server was a woman by the name of Winni. She gave my my check and I noticed it was for a little over $20.00 which was unusual I asked the server for a price reduction because she simply charged me for each item I asked her for separately. When I brought this to Winni's attention she instantly b/c hostile and appeared to be irritated and just walked away from my table with no response. Winni never returned to my table I waited 5 minutes before going out of my way and asking a passing waiter could she get me some help b/c I've been waiting and my time is very valuable to me she cooperated. Instantly a woman approached my table aggressively as if I had done something wrong I introduced my self and asked what was her name interrupting her explaining the mix up with the order. She was not friendly or acted as she had any form of customer service skills. I asked her what was her name because she wasn't wearing a badge and she rudely said "She doesn't need one she a MANAGER!" while rudely pushing which appeared to be the corrected check for the food I ordered and said her name is Lisa. Lisa then said some words I couldn't understand and walked off with out regards to me being a customer almost as if I did something wrong which made me very uncomfortable. After Lisa rudely walked of silmilar to how Winni walked off neither of them returned leaving me at the table waiting almost for nothing b/c I didn't even understand what was going on. After waiting another 5 minutes I simply flagged down another passing employee and just paid for the meal. The employee took my money and returned to my table with out a receipt which was odd b/c Winni & Lisa both were at the cash register at that time. So I asked the employee for a receipt and she politely went and retrieved it. In the process of leaving the restaurant I tired to engage with Lisa and Winni to bring some form of understanding to the whole situation but they sarcastically said "Bye Happy Easter" again leaving me speechless b/c I am I paying customer. I said "Thanks" and left the establishment. This has been THE WORST IHOP EXPERIENCE EVER! I was embarrassed, had my time wasted and was still over charged for my food. Even if you guys don't take this email into consideration on how Management is running the store in Nottingham I will continue to email and email corporate for what has occurred that wasn't right and of fair. I think its A upper management problem and that really id the down fall of company's if you've read the story you can see how Winni's & also Lisa's behavior were the same. Thanks For You Time.

Otherwise the food was great as always maybe ill just get my food to go next time.

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kneelfist
, US
Apr 21, 2019 4:44 pm EDT

Why should they give you a price reduction? You seem to mistake not getting your way as rude. Very immature of you. You may be a paying customer. But pay the full price. If you cannot afford to pay for each item you ordered get less.

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W
7:28 pm EDT

IHOP food

The ihop in rosenberg, texas has been complained on thoroughly on social media since they opened the doors late last year. We decided to take our chances and try it this morning, and well, everybody was correct. Ive eaten at ihop restaurants most all my life and this was by far the worst. 4 of us in our party, the waiter, although very nice, got everybodys orders wrong and mixed up, the entire meal was cold, and the grits were also cold and the consistency of dry mashed potatoes. The only thing great about our meal was the coffee. We are joining the rest of the city and boycotting this ihop restaurant. There is a waffell house, denny's, and a cracker barrell all within 5 miles of this ihop so it will not be missed. Those restaurants have never given me or my family a bad meal. Sorry...

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11:27 am EDT

IHOP I was kicked out for refusing to take food that was cold

I placed my online order at 9:02 am on 4/13. Order would be ready at about 9:17. I got there on time and my food wasnt ready, no big deal but after 30 MORE minutes I just wanted a refund and leave. The manager finally came out and tried to tell me i had been ready but the hostess was checking for me often so that wasnt true. I wanted a refund and leave. He argued with me about it being fresh, the boxes were barely warm. He insisted it had just been cooked so which was it? Been sitting ready to go or just cooked? He got mad I still was refusing the food and didnt want to refund my money. Why did he ask for my credit card to eventually SLAM, YES HE SLAMMED cash in my hand, and the exact amount of cash my ticket was for? He got loud and told me I was rude and told me to never come back to his store ever again. 45 minutes is not ok for the 2 meals we ordered. I had to ask twice for my card back especially since he gave me a cash refund! This meal should have been free anyways after our last ordered came with about a dozen ketchup packets covered in harden syrup holding them together.

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Glyniss
, US
May 07, 2019 9:39 pm EDT

March 25, 2019, my daughter and I went to our local IHOP and order I ordered a omlette, she ordered pancakes. While chewing my food I notice a small bit was crunchy and I though, eggshells, got back to the business of enjoying breakfast. I could not eat it all and brought the rest home where I warm it later and had it for dinner except I did not finish the meal. Again, while chewing I noticed a small bit was crunchy but this time I went after it and pulled out a small piece of what appeared to be a chip off a coffee cup or plate, it was small as ones front teeth. I did not know what to do about this then and I still do not know what to do. I have held onto the receipt and the plate with the tiny bit of glass in it because that is what is. I am attempting to reach out to corporate, I believe someone deliberately put that into my food. I was at the same restaurant the week before and again a bit of crunchy, I just thought it was eggshell then also but now I am not to sure. I am African American. I am old enough to remember when Denny's had to face court because it was proven that this, as well as other dangerous practices, was common to people of color in their restaurants, you can google this. I will post picture and if anyone have positive advice I am interested. No one, no one should go to a restaurant and unknowingly pay to have glass put in their food and worse, chew it. Screw a lawsuit, IHOP need to investigate this if this is not their practice and make the restaurant safe for ALL people of all CULTURES, men, women and children!

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11:32 am EDT

IHOP manager at ihop restaurant

This complaint is in regards to Keith Wilson I've worked there for almost a year and he doesn't work too well with me he's a very ignorant man I do the best I can to stay professional and polite not many workers take his disrespect easy he's very hard to work with. I don't know if I will get anywhere with this I hope someone reads it and takes it in consideration I honestly feel there is someone else better to take over the position. he does a lot of ignorant things to his employees that's depraved I hope something can be done Ihop is a great place that deserves great workers I honestly believe respect is everything

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2:51 pm EDT
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IHOP service

I am writing in regards to our service on 3-31-19. I am not one to complain but the service was not very good. I understand there were new employees working but it took 20 minutes to get our drinks and there was no ice because they stated they were out and had to get some, and order our food and then it took another 40 minutes for our food and my daughter had to leave because she had to go back to college before finishing her food. I have been there several times and never had such service prior. We also had several different servers .
Check # 4286
3/31/19 at 3:29p.m.
Table 131/1
44-Shawn B

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IHOP Customer Reviews Overview

IHOP, also known as the International House of Pancakes, is a popular American restaurant chain that specializes in breakfast foods. The restaurant has been in business for over 60 years and has over 1,600 locations worldwide. IHOP is known for its extensive menu of pancakes, waffles, omelets, and other breakfast items, as well as its friendly service and affordable prices.

Overall, IHOP has received positive reviews from customers. Many customers praise the restaurant for its delicious food, generous portions, and affordable prices. The restaurant's pancakes, in particular, are a favorite among customers, with many describing them as fluffy, flavorful, and perfectly cooked.

Customers also appreciate the variety of options available on the menu, including gluten-free and vegetarian options. The restaurant's service is also highly praised, with many customers noting the friendly and attentive staff.

However, some customers have noted that the restaurant can be crowded and noisy during peak hours, and that the wait times for a table can be long. Some customers have also reported issues with the quality of their food, although these complaints are relatively rare.

Overall, IHOP is a popular and well-regarded restaurant chain that offers delicious breakfast foods at affordable prices. With its extensive menu, friendly service, and convenient locations, it's no wonder that IHOP has become a favorite among breakfast lovers across the country.

IHOP In-depth Review

Overall Rating: IHOP is a popular restaurant chain known for its delicious breakfast options and friendly service. With a wide variety of menu items, affordable prices, and a commitment to cleanliness and customer satisfaction, IHOP is a great choice for a satisfying meal.

Website Design and User Experience: IHOP's website is well-designed and user-friendly, making it easy to navigate and find the information you need. The layout is clean and intuitive, with clear menus and search options. The website also provides helpful features such as online ordering and a store locator.

Menu Variety and Quality: IHOP offers a diverse menu with a wide range of breakfast, lunch, and dinner options. From fluffy pancakes and omelettes to burgers and salads, there is something for everyone. The quality of the food is consistently good, with fresh ingredients and flavorful dishes.

Pricing and Value for Money: IHOP offers affordable prices for its menu items, providing good value for money. The portion sizes are generous, and the quality of the food justifies the prices. Additionally, IHOP frequently offers special deals and promotions, making it even more budget-friendly.

Customer Service and Staff Friendliness: The staff at IHOP is known for their friendly and attentive service. They are always ready to assist and ensure that customers have a pleasant dining experience. The waitstaff is knowledgeable about the menu and can provide recommendations if needed.

Cleanliness and Ambiance: IHOP maintains a clean and inviting atmosphere in all of its locations. The dining areas are well-maintained, and the tables are regularly cleaned. The ambiance is warm and welcoming, creating a comfortable environment for customers to enjoy their meals.

Accessibility and Location: IHOP has numerous locations across the country, making it easily accessible to customers. The restaurants are conveniently located in both urban and suburban areas, with ample parking available. The locations are also wheelchair accessible, ensuring that everyone can enjoy a meal at IHOP.

Online Ordering and Delivery Options: IHOP offers online ordering through its website, allowing customers to conveniently place their orders for pickup or delivery. The online ordering system is user-friendly and efficient, making it easy to customize your meal and add any special instructions. Delivery options are available through third-party delivery services.

Special Offers and Promotions: IHOP frequently offers special deals and promotions to its customers. These can include discounted meals, limited-time menu items, or loyalty program rewards. By taking advantage of these offers, customers can enjoy great savings and additional value.

Social Media Presence and Engagement: IHOP has a strong social media presence, with active accounts on platforms such as Facebook, Instagram, and Twitter. They regularly engage with their followers by sharing updates, responding to comments, and running contests or giveaways. This allows customers to stay connected and informed about IHOP's latest offerings.

Health and Safety Measures: IHOP prioritizes the health and safety of its customers and staff. They adhere to strict cleanliness and hygiene protocols, including regular sanitization of high-touch surfaces and proper food handling practices. IHOP also follows local health guidelines and regulations to ensure a safe dining experience.

Dietary Restrictions and Accommodations: IHOP offers a variety of options for customers with dietary restrictions or preferences. They have a separate menu for gluten-free options and can accommodate other dietary needs upon request. The staff is knowledgeable about allergens and can provide information about ingredients used in their dishes.

Loyalty Program and Rewards: IHOP has a loyalty program called MyHOP, which allows customers to earn points for every dollar spent. These points can be redeemed for discounts or free menu items. The program also offers exclusive perks and promotions for members, making it worthwhile to join.

Community Involvement and Corporate Social Responsibility: IHOP is committed to giving back to the community and being socially responsible. They actively participate in charitable initiatives and support local organizations. IHOP also focuses on sustainability by implementing eco-friendly practices and reducing waste.

Additional Services and Amenities: In addition to its dine-in and takeout services, IHOP offers catering for special events and occasions. They can provide customized menus and deliver the food to your desired location. IHOP also has a gift card program, allowing customers to share the joy of IHOP with their loved ones.

Consistency and Reliability: IHOP maintains a high level of consistency and reliability across its locations. The quality of the food, service, and overall experience is consistently good, ensuring that customers know what to expect when dining at IHOP.

Feedback and Reviews from Other Customers: IHOP has received positive feedback and reviews from many satisfied customers. People appreciate the delicious food, friendly service, and affordable prices. The restaurant chain has built a strong reputation for consistently delivering a great dining experience.

Comparison with Competitors: IHOP stands out from its competitors with its extensive menu variety, affordable prices, and commitment to customer satisfaction. While there are other breakfast chains available, IHOP offers a unique dining experience that keeps customers coming back for more.

Recommendations and Improvements: One area for improvement could be expanding the vegetarian and vegan options on the menu to cater to a wider range of dietary preferences. Additionally, enhancing the online ordering system to include more customization options would further improve the user experience.

Conclusion: IHOP is a reliable and customer-focused restaurant chain that offers a wide variety of delicious menu options at affordable prices. With friendly staff, clean and inviting locations, and a commitment to customer satisfaction, IHOP is a great choice for a satisfying meal. Whether you're craving pancakes, omelettes, or burgers, IHOP has something for everyone.

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Contact IHOP customer service

Phone numbers

+1 (866) 444-5144 +1 (818) 637-3079 More phone numbers

Website

www.ihop.com

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