IFB Industries

Dear Ma'am/Sir
I am Hina Tejwani from East of kailash, New Delhi.This is to inform you that i had bought a IFB washing machine model no.AW7233 from Unique Electronics, central market just four months back on 29 January 2010. I have launched complaints regarding this machine to the customer care almost every month .My customer ID is 2199539 and my complaint no. are 4206810.{near by 28 Feb 2010, 4354228 {last week of March 2010}, and now latest is 4427303 on 25 April 2010.Every time the PCB part is not performing .I had a talk with the service provider named Mr.Gaurav no.{[protected]} also he behaves rudely on the phone and i feel he must learn first how to talk to the customers .
. This is my humble request to IFB company that instead of mending the machine please consider this case to replace this time for customer's well being.

Thanks

Worst machine
We bought an IFB washing machine( Senator DX, customer ID- 2140130) on DECEMBER 2009...over a month of time it got repair...i have made all most 6 complaints calls..its just a 3 months old machine, service people came and changed the motor and interface PCP board, like a trial and error, they does not know the exact problem in the machine and solution for it..even after changing still its in problem...after changing the motor and pcp board, i have made 2 complaint calls for replacement, still their are not ready to take the replacement complaint into action.. we bought it for 24, 890, we have not used it even for a month...we are requesting for replacement but they reply too harsh in customer care ([protected])...we struggled and got a contact number for replacement department ([protected]/12/13), but no one is attending the call for service.

regards,
mathiazhagan, chennai- 82, 72 A, ramnagar 2nd main road, peravallur.
+91 [protected]

I have registered a complaint on 9th march to the company .
Complaint No.-4236427
Our complaint was forwarded to Mr. K.P. Aggarwal who told that the switch required to replace the damaged switch for our model is not available with them.We have purchased the IFB dishwasher in the year 2002, Model-"Classic".
The onoff switch is damaged due to heating and now we are not able to get it replaced since it is not available in the company itself.There has been no further action taken by the company to solve our problem.
kindly look into our matter and provide the required part to be replaced.

This is with reference to complaint 3583867 raised in the month of end October 2009. My washing machine developed a snag in the month of October (when my machine was under warranty), I raised a complaint and one of your service executives came and fixed the problem saying everything else was OK with the machine, 2 weeks down the line, the machine stopped working with the same fault (when the machine was not under warranty), when we registered the complaint again, an executive who attended said that we had to change the Front load and front ring. I raised this as a complaint then querying how come this was not identified when the machine failed with the same problem two weeks ago, he was not able to give me a satisfactory response. There were some discussions on who will be bearing the cost of replacing the spare parts. I have tried in vain to gain the attention of your service executives for numerous days after this incident. After being completely frustrated with service, I decided to call up the customer care (?) executives again requesting them to first attend the problem with me paying for the spare parts (This happend in December 2009) but Alas! This too has fallen on dead ears! I have been calling up without fail to Saravanan (ph no: [protected]), I am told he is the supervisor and he has not yet resolved the problem. I have bene given the reason of delay is the out of stock of one of the spare parts! How can this be the case? Do you really care for your customers? I have been kept waiting for 4 months, spent numerous time and money on useless calls to your customer care executives (Saravanan) and everytime I am been given false and fake promises of the problem being resolved within a weeks time, but to no avail. The last conversation I had with him was on 27 Feb 2010, when he promised to sort everything out by 12 March 2010, but I haven't heard from him since then.

We chose IFB because you were the leader in the brand of washing machines, I am now made to think that this was the biggest mistake from my side. Don't you manufacture spare parts? Are you planning to closedown? Is the company bankrupt? I have advised all of my friends and relatives to keep away from IFB products, because the service is pathetic and any complaints always fall on deaf ears. Is there anyway out?

i had registered a complaint regarding non working of my machine in oct 2009.the machine was under warranty the technician put the blame on voltage fluctuation and made me purchase a voltage cut off .now on feb 15 2010 the same complaint repeated and the technician places the blame on the mother board.the company has agreed to replace but till today 13/3/2010 the machine is underrepair .this is the reputation of customer satisfaction of ifb indusrties/congatulations to the bosses of ifb .

Respected Sir

i am s.karthick i brought IFB washing machine in 11-08-2006 Model no 082182 two days back we called to IFB customer care for washing machine repair after that next day the serives engineer came and said ur washing machine part orien pump was not working so they said to change the part on the next day 9=09-03-2010 the services was came and repaired the washing machine after that the repairing charge was too high like 2000 rupee, we paid that after that we i asked the sales Department of IFB to verified the cost but the sales department sales person said 1450 RS including services charges RS 350 but the services engineer hide the original rate, received the too much of cost to me and they asked the repaired part also if we are not giving means we must pay Rs 2000 it is too too much fraud so please take the serious action for the particular peraon, dealers of IFB

*** we are sacred about IFB Produts

karthick
044-[protected]

I bought IFB’s MicroWave Model No. 30SC2 on 23.08.09 from Ashoka
Trading Co., Shop No. 46-47, Sector-16 Market, Faridabad-121002, But
from last month(Oct 09) this Microwave is not working properly, from
20.10.09 to till 10.11.09 I tried many times to call their Authorised
service person PRADEEP SINGH RWAT, his mobil No. is [protected]
(Ref.given by the dealer initially), on every call he gave commit me to
come, but he didn’t come .
Finally I called to IFB service center on 15.11.09 and post a request
regarding the same, my request number is 3746177, they told me that
within 24 hours their engineer will call you up and fix up the meeting
to come but he didn’t called up. On 23.11.09. IFB person ( Naval
Kishore) come to just checked the microwave. He said that he has to
replace a part in Microwave, which he will be available tomorrow. So he
will come tomorrow for part replacement but he didn’t come next day.
Finally, he came on 25.11.09 and unscrewed the whole microwave and
finally got to know that he brought wrong parts. Again he said that
he’ll come tomorrow with right parts and he came on 26.11.09 after
spending 2 hours he could not make it repaired. He didn’t gave me any
receipt or any document which I can be carry as a proof for future. My
Microwave is still not working. He was not acting like a professional.
That’s why when he came next day to repair again I didn’t allow him to
open it.

All this process was very pathetic and painful. I spent a lot of time
and money to call them to resolve this matter.

Kindly take necessary action to resolve this matter.

Thank you,
Pankaj Bhatia
[protected]@rediffmail.com

sir,
i purchased ifb washing machine 6 kg on 12/01/2010. till date no one has come for demo kindly send your personnal for a demo my address is
A.Arputharaj
ANNAM, Ground Floor, 1016 HIG
Mogappair Eri Scheme, Chennai - 600 037.
Tamilnadu, India
Cell No. [protected].
Kindly Acknowledge at the earliest.
Thanking you .
Yours,
arputharaj.

respected sir,

I purchased ifb washing machine Elina 5kg model on 21-10-07 .Now i faced a problem from this machine that water leaking from bottom. So i request concerned authorities consider my problem and rectify it as early as possible

Dear sir,
The digital board of our washing machine has expired...we gave a complaint to our near by service centre but there is no response from them...It's 3 months to go since we gave them a complaint but whenever we call them they are not giving a satisfactory reply to us...There is no good response even for the AMC that we had applied...
YOURS FAITHFULLY,
R.JAGANNATHACHARI
Hosur-635109
Phone no:[protected]
Mobile no:[protected]
Address:23/2, R.K.Nagar, opp.Railway station, Hosur.

Dear Sir,

We have purchased a Senorita DX 5.5 Kg Washing Machine-Sr.No 09011iw030316 from alka auto associates, Muzaffarnagar, Uttar Pradesh, India.

Its Bill Book No-14 Sl.No.684 Dated 19.09.09.

Customer code: 2013138

We have faced following problems from the date of installation.

1. Transit bolts found damaged and was reported to the dealer but the service engineer said nothing to worry about it.

2. Machine was commissioned and after a week, balancing weight arrangement was broken and later reported to service engineerand customer care.

3.Service engineer replaced the wash tub with new balancing weight.

4.On 20Th january, 2010, ceramic collar in the door arrangement was broken and later reported to IFB customer care.

5. Engineer replaced the damaged parts on 23rd january 2010 and till date trial run and operation not shown to us by your service engineer.

6. Over telephone he told us to operate the machine but machine is continously malfunctioning with noise and abnormal vibration and not completing its cycle.

As we both spouses are working we are in great trouble in washing the clothes in winter season.moreover we are unhappy to inform you that we are not satisfied with the quality of the product, service and reliability of the machine.

It is unbelievable that the machine is out of order within 3 Months from the date of purchase.

We request you to kindly replace the faulty washing machine with a new machine immediately.

Regards

P.THIRUGNANASAMPATH
GENERAL MANAGER-POWERPLANT
BINDAL PAPERS LIMITED
8TH KM BHOPA ROAD
MUZAFFARNAGAR-251001
M-[protected]
E-MAIL id: [protected]@yahoo.com

We are purchases IFB Maxi Dry 550 past one year before. know dryer is not working so many time we are complint registrer in customer care. Date of Complint 25.12.09 No: 3653546, Customer Code No: 2064667 But Still nobody action for the compliant . we are rember the customer care he is toled our engineers call you but nobody call. please take immediate action.

Our Address:
C.Murugesan
MOtherland Garments Pvt Ltd
No.38, SIDCO Indl Estate,
Thirumudivakkam,
Chennai - 600044,
Ph: 044- [protected] / 1481
Mb: [protected] / [protected]
Email: [protected]@yahoo.co.in

I ma having a IFB Executive Elite. I had aproblum with my machine and i raised a complaint on sunday(29-Nov-2009). People came and found that there is a problum in the motor and said it needs to be replaced. Till today no one is attending. When i call back to the customer care they give us some contact number and ask to contact them. I had even contatcted the branch manager. They are keepon telling me that the stock is not there and it will arrive today or tomorrow from past one week.
My complaint number is 3800289

HI! I had bought the IFB Senorita DX 5.5 kg model in Chennai Tamil Nadu, with confidence that IFB manufactures the best washing machines for which people have no complain for years together. But I'm really disspointed as its not been 1 year up also and I've had a problem with the working of the machine every month till date.

I really want the company to take back this defective peice and return me my money.

Another complaint is that the dealer from whom i purchased it, IFB Point, at the time of purchase had promised that we will recieve a 700RS. free kit from the company directly which even after me making several calls to the call center and the dealer i have still not recieved it till date.

My IFB/17PM-MEC1 is not heating since 18-Oct-09. I reported a complaint on 20-Oct-09 at the IFB Call Centre with the complaint no. 3645424. Mechanic turned up after 96 hours and did nothing. But without informing me, he closed the complaint. I had to raise a new complaint on 31-Oct-09 as 3693112 with a promise from call centre for a sure service by 48hours. But even after 5 days nobody turned up. Whenever called up call centre, they are showing branch, Branch is showing service centre and Service centre is not picking up the phone. I am shattered with this kind of horrible and awful service from IFB. Who will pay for the time I wasted, hazards I faced for the duration I could not use the appliance and the amount of money I had to pay for my phone calls. Can IFB give a proper service NOW?

I have ordered a revolving glass plate and plastic rng of Micro Wave in India on 13th Oct'2009. I have not received it till know. Everytime while calling to customer care i am not receving the satishfactory reply from there end. Customer care has provided me the 2 monbile numbers of individual who is taking care of IFB product in delhi. Jagat chand is the name of the first person with mobile number [protected], he is making me fool everytime i am calling on his number that it wil lreach within a day or 2. Second number is of Milind Chandola who is branch head and his number is [protected], that person is not picking the call. These showes that 2 guys are least bother about the customer.If you cannot provide services to customer then why are you making such products.If i would have come to know about such services then i have not purchased it.Can anybody if possible look into the matter and provide solution to me.This is mental harrasement which these 2 guys have done.Will wait for your reply

Technician came and changed the drum but it was not done properly as there is gap between drum and the door. Due to his negligence the cloth getting through the gap got struck in the water outlet leading the water to overflow through detergent dispenser tray. (This was done on 2nd July 09.) We register a new complaint on 20th Oct09vide
ticket no.3647926 and the same is not sorted till date. We spoke to your Kannan/Swapna/Manikandan/Karthik but they simply give reasons for not attending. We are terribly upset about your service and response. If my complaint is not attended on time I am going to Consumer Fourm and drag you to court for deficiency of service and take this matter to press as well. Iam an AMC customer and my ID is
640031 valid till 29/05/10.

Complaint no. 3651143
cust. Code: 1012379

I have booked the complaint and called 5 times, all five times they told the same answer, Stock of Door rubber is not there. When can i get my problem solved.?

My Customer Code: 1912379
Complaint no. has not been provided as there was some system error.

I have booked a complaint stating that "Water leakage at the bottom of my washing machine and it is tearing my cloths" It tore almost 5 cloths. The complaint has been booked almost 1 month before and the service engineer has attended after 20-25 days. The engineer found that the door rubber got damaged due to improper installation with out taking a thermocoal at the beginning and he told he would replace the rubber in two days as my machine is under warranty. But nobody have come even after 1 week and i called up to customer care again, they told it should be sorted out with in 24 hrs, but till now there is no response. Can you pls advice what should i do. I never saw this kind of worst service in my life.

Regards,
Dhandapani.T

Dear Sirs,
Ref: IFB Neptune dish washer invoice No: CHE NO SCH/4455/06-07 DATED 16-11-06
With reference to our previous emails dated ------, We have made several complaints right from the beginning (3rd month) of the purchase that the dishwasher is not functioning properly. Every time we requested the Chennai manager to either replace with new one or take back the machine as our machine had some factory faults which is causing these problems right from beginning,
We made several complaints (see below) and several calls to the following manager’s responsible persons on different dates:-
Mr. Guru moorthy ([protected])
Mr.Madavan([protected])
Mr.Ravi ([protected])
Mr.Arun udaychand([protected])
Mr. Vetri([protected])
Mr.Ravi gaesh([protected])
Mr.Guna([protected])
Complaint no Date
2988061 2/5/09`
[protected]/4/09
[protected]/2/09
[protected]/5/08
[protected]/3/08
[protected]/9/07
[protected]/9/07
1142158 1/9/07
1088683 9/8/07
804932 16/3/07
We are missing few of the complaints numbers and dates
Every time they come change /repair / tune up blames the either water supply or current causes and give us the guarantee that next time there will not be any problems but it is only time matter
once your technician Mr Ashok/satish broken on & off switchboard due to rough handling on16/2/09 in front of us and now machine just starts but become stand still without function and not taking water? Each time either they blame the water supply or the current
Kindly note instead of easing the kitchen job since the purchase of dishwasher we suffered monetarily, physically &mentally. Kindly look for into this matter seriously and oblige. Waiting for reply.
regards
Dr zafrullah

----- Original Message ----
From: P.MOHAMMED ZAFRULLAH
To: [protected]@ifbglobal.com
Sent: Friday, 8 May, 2009 11:36:01 AM
Subject: no response toemails ! needs ur attention

IInd email

Dear Sirs,

Ref: IFB Neptune dish washer invoice No: CHE NO SCH/4455/06-07 DATED 16-11-06
With reference to our previous emails dated ------, We have made several complaints right from the beginning (3rd month) of the purchase that the dishwasher is not functioning properly. Every time we requested the Chennai manager to either replace with new one or take back the machine as our machine had some factory faults which is causing these problems right from beginning,
We made several complaints (see below) and several calls to the following manager’s responsible persons on different dates:-

Mr. Guru moorthy ([protected])
Mr.Madavan([protected])
Mr.Ravi ([protected])
Mr.Arun udaychand([protected])
Mr. Vetri([protected])
Mr.Ravi gaesh([protected])
Mr.Guna([protected])

Complaint no Date
2988061 2/5/09`
[protected]/4/09
[protected]/2/09
[protected]/5/08
[protected]/3/08
[protected]/9/07
[protected]/9/07
1142158 1/9/07
1088683 9/8/07
804932 16/3/07

We are missing few of the complaints numbers and dates
Every time they come change /repair / tune up blames the either water supply or current causes and give us the guarantee that next time there will not be any problems but it is only time matter

once your technician Mr Ashok/satish broken on & off switchboard due to rough handling on16/2/09 in front of us and now machine just starts but become stand still without function and not taking water? Each time either they blame the water supply or the current or

Kindly note instead of easing the kitchen job since the purchase of dishwasher we suffered monetarily, physically &mentally. Kindly look for into this matter seriously and oblige. Waiting for reply.
regards
Dr zafrullah
From:
P.MOHAMMED ZAFRULLAH
To:
IFb industries limited,
No: 37, New No: 6, Arcot road vadapalani, Chennai-600026
Ph: [protected], [protected]
Email: [protected]@ifbglobal.com
[protected]@ifbglobal.com {Branch service manager}

Subject: reply with full explanation! / Received your first letter dt 24-7-09
Sirs,
with ref to our complaints No: 17-10-08,

Received your first reg with A /d letter dated 24-7-09 on 27-0709, after a long duration of about 28 months and you have shown your interest only on our complaints No: 2988061 dated 2nd may 2009 i.e after a gap of solid nearly 3 months stating that since we are not prepared to pay your charges and as the warranty period expires on 16-11-2008

the issue of
Touched to our issues / problems since we purchased the dish washer from nungambakam
Replied to all our doubts and

Thanks for replying to our so any letters and emails’
[protected]
From:
P.MOHAMMED ZAFRULLAH
To:
IFb industries limited,
No: 37, New No: 6, Arcot road vadapalani, Chennai-600026
Ph: [protected], [protected]
Email: [protected]@ifbglobal.com
[protected]@ifbglobal.com {Branch service manager}

Subject: reply with full explanation! / Received your first letter dt 24-7-09
Sirs,
with ref to our complaints No: 17-10-08,
Received your first reg with A /d letter dated 24-7-09 on 27-0709, after a long duration of about 28 months and you have shown your interest only on our complaints No: 2988061 dated 2nd may 2009 i.e after a gap of solid nearly 3 months stating that since we are not prepared to pay your charges and as the warranty period expires on 16-11-2008 the issue of Touched to our issues / problems since we purchased the dish washer from nungambakam
Replied to all our doubts and Thanks for replying to our so any letters and emails’
222222222222222222222
From, 12-2-09
Mrs Kowser Parveen, Wo MD. Zafrullah
No 27 V.V. Koil street
Chennai- 600006
To,
IFB Industries Ltd
No 14 Taratolla Road, Kolkata – 700088
Ref- invoice No: CHE NO SCH /4455/06-07 dated 16.11.2006
Sir,
This is with respect to your IFB Dishwasher DW NEPTUNE purchased on 16-Nov-2006, I would like to bring to your notice that we are not satisfied with the dishwasher and service provided by your affiliate in Chennai in spite of so many complaints we had given. Please refer below for the complaints list.
The following are the defect we have noticed in our dishwasher and made complaints.
1) Electric shock while running.
2) Water leak (the water completely flows out while running)
3) Often break down (Please refer to complaints below) Complaints List
S No Date Complaint Number Complaints
1 16/03/07 804932 Stopped working
2 9/8/07 1088683 Stopped working and water leak out.
3 1/9/07 1142158 Water leakage from dish washer
4 1/9/07 1142158 Water leakage and electric shock
5 14/9/07 1172476 Water leakage and shock
6 27/9/07 1200960 Water leakage
7 27/3/08 1658179 Shock
8 23/4/08 169274 Water leakage
9 3/5/08 1739609 Water leakage
10 11/5/08 1765116 shock

The Chennai manager promised he will replace us the machine which is still under warranty if we had any further complaints, we had complaints after that date and we are yet to get replacement under guarantee. May we request you look into this matter seriously and either replace it with new dish washer or return the money and oblige.Thanking you, you’re truly, Kowser parveen
Copy to:
IFB INDUSTRIES LTD
4E GEE GEE MINAR
NO.23 COLLEGE ROAD, CHENNAI.