Ideal Image DevelopmentContract for services 5/2019

R Feb 20, 2021
This review was posted by
a verified customer
Verified customer

I contract for services in 5/2019. I was scheduled for ultherapy and it was successful. I was then scheduled for volume 4 treatments. I was told that should be enough. I had 3 treatments, calling that my base. I was never able to get further treatments calling the Raleigh office for follow ups and told if they had opening they could not leave me a message I would have to pick up the phone. I was never called from Raleigh. I called the Durham location for treatments they said they could do the fillers there, but had no openings. In Jan, I called for a refund, I was told no refunds. I went to the Raleigh location to discuss my options. We work our I thought options and treatment to start again. But that never happened. They made appointments for May 2020. That never happened they canceled. My contract says my treatment to be completed in 3 months of contract date. That has not happened. I have written BBB and Attorney general, they have suggested small claims court since I have made many attempts to resolve this issue with no satisfaction. Rhonda Bailey Remchak

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